Cisco DTA-50: Weird problem with remote

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I've Been Here Awhile
Posts: 2

Cisco DTA-50: Weird problem with remote

I got the it in the mail last night. Plugged everything in and got it working. However, I am unable to change channels with the remote, it just stays on channel 2. The only thing is am able to do is control the volume and mute. I tried re-authorizing and re-booting it but it still doesn't work. What do?

 

 

 

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Resident Expert
Resident Expert
Posts: 2,486

Re: Cisco DTA-50: Weird problem with remote

2 things to check, try doing a factory reset of your remote control, the code can be found in the REMOTE control user guide which was included, if that does not work, try re-programming the code again for your tv model, if all eles fails, go to a roger video store or roger plus store and exchange the remote for a new one.



I've Been Here Awhile
Posts: 2

Re: Cisco DTA-50: Weird problem with remote

Hey Pauly,

I've look through the remote user guide as well as the other pamphlets that came with it and read EVERYTHING but I can seem to find the code to do a factory reset. I have tried re-programming to too. Smiley Sad  I guess I'm off to the store.Cat Indifferent

I've Been Around
Posts: 1

Re: Cisco DTA-50: Weird problem with remote

I've tried two remote controls... btothhave the same problem.  

 

1 .The power button will not turn on/off the TV as hard as I tried.  I followed all the instructions according to the guide.

2. I also had problem changing channels initially ie. no response when I tried to channels.  At first I thought it was the batteries.  Then I put in the new ones and also tried a 2nd remote control.  Same problem.  After a while, I discovered that if I turned on the TV (with it's own remote control), the Cisco remote will come to life on it's own about 3 minutes later.  Then I will be able to change channel with it.  It's really bizarre.