cancel
Showing results for 
Search instead for 
Did you mean: 

Cisco DPC3825 Parental Controls

BobDaKnob
I've Been Here Awhile

So we just upgraded our internet services from an old High Speed Extreme package we signed up for 9 or so years ago that had a 95 gig cap because we have 6 wireless devices, 5 kids ranging in age from 5 to 18, each with their own PC, PS3's, etc etc....FYI we were well over our 95 gig cap pretty much every month lately and were paying over a hundred per month consistently for a dinosour'ish DOCSIS 2 connection. We owned outright that ever reliable Webstar modem BTW, thinking I'm going to mount it on the wall and hang a gold medal on it...hahaha! 

 

Anyway after a few calls to Rogers we were offered a really sweet deal on the Ultimate package with a 250 gig cap and after some thought we went for it...happy happy and thanks Rogers for the great 2 year pricing on that deal  Smiley Happy

 

As the story goes before fully committing, and ripping the guts out of our current home network configuration, I researched what modems\gateways Rogers was offering and I decided the Cisco DPC3825 with its solid parental controls features would do the job nicely for us. I bet I spent 3 hours reading the DPC3825 manual, downloaded from the Cisco website, to help me decide to take the plunge into a new package. So I get the DPC3825 home yesterday, disassemble our old configuration and plug in the new DPC3825 and to my horror I discover that the DPC3825 I got is using customize firmware that has been completely stripped of the parental control features! NOT NICE!!

 

With our old webstar modem and TP Link routers I had a good list of porn sites blocked, time of day internet access controls in place and so on...now I have non of that!

 

If I may ask a Rogers Rep...

 

Why on earth would Rogers strip the parental controls out of the DPC3825?

 

Why is it not clearly advertised on the Rogers website that the DPC3825 modems\gateways you offer are using a customize  firmware that have no parental control features?

 

Surely you must understand that if a customer researches hardware they would take the manufacturer's word as to what features are available with the product..

 

Lastly is there any way that you can push some firmware to our DPC3825 that includes the parental controls features as offered and advertised by the manufacturer of the hardware?

 

Thanks. 

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Cisco DPC3825 Parental Controls

skinorth
I'm an Advisor

@BobDaKnob:

 

I understand your frustration with your situation, and quite frankly do not understand how Rogers can do this kind of thing with impunity.  The example you have encountered is not the only one of Rogers' practices of this kind.

 

But, to help you resolve your issue, have you considered using OpenDNS to accomplish parental control functions for your home?

 

Check it out at:

 

http://www.opendns.com/

 

It's services are free, and you will undoubtedly get better (more reliable) DNS services than those provided by the Rogers DNS servers your DPC3825 is currently set up with.

 

Another approach is to obtain an external router that includes parental controls in its function set.  These are available from a number of companies including Linksys, Dlink, Belkin, etc.  In addition, you will likely get much better WiFi capabilities from an external router than those provided by the DPC3825.

 

There are a number of postings here on how to set up an external router and put the DPC3825 into bridge mode if you decide to go that way.

 

skinorth

 

View solution in original post

13 REPLIES 13

Re: Cisco DPC3825 Parental Controls

skinorth
I'm an Advisor

@BobDaKnob:

 

I understand your frustration with your situation, and quite frankly do not understand how Rogers can do this kind of thing with impunity.  The example you have encountered is not the only one of Rogers' practices of this kind.

 

But, to help you resolve your issue, have you considered using OpenDNS to accomplish parental control functions for your home?

 

Check it out at:

 

http://www.opendns.com/

 

It's services are free, and you will undoubtedly get better (more reliable) DNS services than those provided by the Rogers DNS servers your DPC3825 is currently set up with.

 

Another approach is to obtain an external router that includes parental controls in its function set.  These are available from a number of companies including Linksys, Dlink, Belkin, etc.  In addition, you will likely get much better WiFi capabilities from an external router than those provided by the DPC3825.

 

There are a number of postings here on how to set up an external router and put the DPC3825 into bridge mode if you decide to go that way.

 

skinorth

 

Re: Cisco DPC3825 Parental Controls

Gdkitty
Resident Expert
Resident Expert
I do agree, that your best route of action would be to put it in bridged mode, and put your old tp link router back in place. Especially since its already configured the way you want.

The other option would be to see if the Hitron modem is available there. Apparently it does have full parental controls in it.

Re: Cisco DPC3825 Parental Controls

BobDaKnob
I've Been Here Awhile

Yea reconfiguring our home network back to how it was would be just grand wouldn't it...

 

 

Trouble is I donated the TP Link routers pretty much the moment I unplugged them thinking I wouldn't need them anymore and asking for them back now would be quite lame and embarrassing Smiley Frustrated

 

 

 

Re: Cisco DPC3825 Parental Controls

BobDaKnob
I've Been Here Awhile

@Gdkitty wrote:

The other option would be to see if the Hitron modem is available there. Apparently it does have full parental controls in it.

 

I looked into the parental control features of the Hitron and did not like what I saw. They are no where near as configurable as those of the DPC3825 that has unmodified firmware.

 

Really tho I don't get why Rogers would choose to gut the firmware like they have and I would like an answer as to why they did it. Was it a cost savings thing, was it a liability thing, was it a tech support thing???

 

I'm feeling that the gutted firmware was the result of too many support calls and in saying that if a customer is adept enough at configuring the parental control features available in the DPC3825 the customer should be given the option to have them upon request.

 

 

Re: Cisco DPC3825 Parental Controls

Gdkitty
Resident Expert
Resident Expert
While you can ask, usually things like this you won't get an answer, other than that's what they decided to go with :(.

People have asked about changing the firmware before, and Rogers said no. You could possibly flash it yourself, but not sure if it will work properly on their network afterwards.

We were just trying to give some alternate options.

Re: Cisco DPC3825 Parental Controls

BobDaKnob
I've Been Here Awhile

Just got off the phone with tech support...

 

They offered the same suggestions, bridge it and use a router but they also said that in a future update the SMC and Cisco units will have parental controls again.

 

Off to buy a new router, thinking the D Link DIR-615 is what I'll likely buy. 

 

Re: Cisco DPC3825 Parental Controls

Gdkitty
Resident Expert
Resident Expert
Probably have missed you going to buy it. I used to have the 615, and liked it.

Only hing with them, mine, my mothers, and the one for public net access at work, all died at around the same age :(. Just started refusing more than 1 connection, even after a cold reset.

I run the 3825 actualy in gateway mode, but use my own router only as a wireless access point. (this is just for network layout works better). I'll keep and eye out for when they do push this update.

Re: Cisco DPC3825 Parental Controls

I sure hope they make that change.  I was just as unhappy as you regarding the removal of the parental controls as well as time access feature.  These were the reasons I went with the Cisco when I went with a DOCSIS 3 unit to gain the speed and higher download cap.  To my dismay, those items were removed within 2 days of plugging in the unit and it auto-updated.

 

I had called Rogers too and they recommended I use their WEB based service for parental controls. Didn't like the service, so I'm using OpenDNS for controls which is still pretty good, but it doesn't help with time based restrictions.  My kids are leaving games and YouTube videos running all night and I hit my 80GB cap in 18 days!

 

If they don't give those features back, then I guess I'll have to put the Cisco into bridge mode, but $7 per month is an expensive modem rental fee and I'll have to get another router.

Re: Cisco DPC3825 Parental Controls

Gdkitty
Resident Expert
Resident Expert
Unfortunately they may be the only way. 😞

The other two gateway choices, the smc and Hitron both have the controls if I am correct, I know the smc does.
But in the end, I do not find them quite as good as my linksys router I use.

Re: Cisco DPC3825 Parental Controls

kermit1
I Plan to Stick Around

I had the same concern as well.  I was using the DPC3825 gateway modem.   I was hoping that I can configure the Parental Controls and set the date/time when Internet is allowed.   However,  I cannot find these features in my DPC3825 gateway modem. 

 

I called Rogers tech support and they sent me the manual for this gateway modem.   In the manual,  it indicates that there are such a features.  However,  in the actual product itself,  these features no where can be found.

 

I called Rogers the second time after reviewing the manual.  They provided the suggestion similar to what everyone had talked about in this forum.  Change it to "bridge" mode and buy my own router,  or switch it to the Hitron CGN2 gateway modem.  

 

I decided to switch it to CGN2-ROG modem and it does have the features that I was looking for.   So far I have no issue with it, except the size of this modem is slightly bigger than the DPC3825 model.

 

I am wondering if anyone out there found the Parental Controls and date/time Internet access control features in the DPC3825 gateway modem so far.  I am just worry if I have missed any firmware upgrade for the DPC3825 device which I was not aware.

 

Also, I did find that DPC3825 drops Internet connect once in a while.   I have yet to find out if Hitron can perform better.

 

I have love and hate feeling between the 2 models.

 

I like the size of the DPC3825 but hate the missing features.

I hate the size of the Hitron CGN2 model but like the Parental features.

 

I guess I cannot ask for EVERYTHING..... Smiley Happy

 

 

Re: Cisco DPC3825 Parental Controls

I wonder if the parental controls are found on the USB setup flash drive.  I don't know if the drive application is the same for both the 3825 and the CGN3 but the drive for the CGN3 has parental controls.  The CGN3 has device management built in, but I don't know if it equates to the same management capability as found on the USB setup drive.  Having said that, I would recommend throwing out the drive and never using it, same recommendation as the tech support individual I was speaking to after I experimented with the drive application.  Following said experiment, I ended up returning the CGN3 as it partly bricked the CGN3.  So, good idea, no cigar. 

 

Yep, best bet is to bite the bullet and buy your own router, which will give you much better control capability over the features you are looking for.  The additional security benefit is that you can probably run your entire home network behind that router, completely isolating it from the Rogers equipment, and you will have much better wifi performance as well.



Re: Cisco DPC3825 Parental Controls

On the cisco, the parental controls.. while the modem DOES have them as an option.. that option has to be be turned on, for the users to see/access in by rogers.  Unfortunately they arent on that unit for some reason 😞

Re: Cisco DPC3825 Parental Controls

How do I reset the Parental Control on Cisco DPC3825 which is not on Rogers site?

 

We Want Your Opinion
Would you be interested in becoming a Community Testing Lab member?
Topic Stats
  • 13 replies
  • 14262 views
  • 0 Likes
  • 7 in conversation