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Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

hamdan
I'm Here A Lot

I have Chromecast and it was working fine and I can send videos from my iPhone from YouTube and other applicable applications. Chomecast is not the only device I can cast videos on, my Samsung TV can cast as well. 

 

Now the icon disappeared from YouTube and other apps and I am not able to see the icon for both (Chromecast and TV). I tried to reset Chromecast, but the setup can not go through. Chromcast support suggested that I have to change a router setting, for example, AP Isolation is to be Disabled.

 

Note that I have't change anything I mean router or phone or app settings.

 

Thanks 

 

***edited labels***

 

96 REPLIES 96

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Hi @ItsCalldSkydome,

 

Welcome to the Community!

 

Thank you for sharing the update with us, good to know the issue has been resolved.

 

 

 

RogersZia

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Hi @ItsCalldSkydome @Datalink etc.

 

Recently I upgraded my ancient Rogers ( Motorola) modem and wireless router to a CGN2, thanks to a Rogers tech who was there to fix a cable TV issue and noticed the  old modem.  

 

Now my Chromecast does not work for most apps. 

 

 

Do I go back to using my wireless router office Rogers have a software upgrade for the CGN2 ?

 

 

 

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Datalink
Resident Expert
Resident Expert

@RogersDave  would probably be able to give you an exact answer as to why the CGN2 doesn't work with a Chromecast device, and as far as I am aware, there probably isn't a firmware upgrade planned for that modem, but don't quote me on that one.  I suspect that the answer to the dilemma is to return to using your own router.  Just a word of caution, look at your firmware date for the router to see how old it is.  If it hasn't been updated any time in the last two to three years and there is no firmware update available, you should look into loading DD-WRT possibly if that modem is supported, or consider replacing the router.  Just depends on how old the router is and how old the firmware is.



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

park
I'm an Advisor

Thx  I would much prefer to use only one box.   @RogersDave. Any fix ?

 

Chromcast with my own wireless router worked before, so it should work again as part of a 2 box solution.

 

Over the last couple years, it seems Rogers is very good at going 3 steps backwards, for every 2 forward.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Datalink
Resident Expert
Resident Expert

@park depending on your internet plan, if you can step up to a CGN3ACSMR, CGN3ACR, or CGN3AMR, you could then request firmware version 4.5.8.27, which would support your Chromecast device.  It all depends on the plan and what modems are allowed under that plan. 



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

park
I'm an Advisor
@I wrote:

Hi ..........

 

Recently I upgraded my ancient Rogers ( Motorola) modem and wireless router to a CGN2, thanks to a Rogers tech who was there to fix a cable TV issue and noticed the  old modem.  

 

Now my Chromecast does not work for most apps. 

 

 

Do I go back to using my wireless router office Rogers have a software upgrade for the CGN2 ?

 

 

 


Mea culpa.  Got Chromecast working fine with the CGN2

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Hi,

my router is CGN3ACR and its current firmware version is 4.5.8.22. Could you please guide me on how to update to 4.5.8.27?

Thanks,

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Good afternoon @NamNguyen!

 

Welcome to our Community Forums!

 

Thank you for your interest in the firmware trial. Please follow this link for instructions: Rogers Rocket Wi-Fi Modem – Firmware Trial

 

Regards,

RogersCorey

^ch

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

schafer
I've Been Here Awhile

Chromecast is not working since last week - this was an issue some time ago with updated firmware - anyone else having issues?

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@schafer: It's been fine for me since I've last posted about this several months ago.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Genius. It worked! Thanks for your help.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Meeh1
I've Been Around
I had the same problem with my chromecast Ultra. I kept on getting 'disable AP isolation' error. Went back to Bestbuy exchanged for another. Same problem. Was about to call in Rogers tech to fix the problem. Till I decided to use the ethernet port that came on the power cord of the chromecast. Took one of the cable cords and plugged it directly into my router and IT WORKS!!!! AFTER HOURS OF TRYING IT FINALLY DOES!!! So try this to any of you who are getting problem to connect the chromecast. I'm a happy camper even though I have one wire more for an eyesore lol

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Datalink
Resident Expert
Resident Expert

@Meeh1 are you using the modem in Gateway mode, or running it in Bridge mode with a router behind it?  Just wondering where the AP Isolation is coming from.



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