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Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

hamdan
I'm Here A Lot

I have Chromecast and it was working fine and I can send videos from my iPhone from YouTube and other applicable applications. Chomecast is not the only device I can cast videos on, my Samsung TV can cast as well. 

 

Now the icon disappeared from YouTube and other apps and I am not able to see the icon for both (Chromecast and TV). I tried to reset Chromecast, but the setup can not go through. Chromcast support suggested that I have to change a router setting, for example, AP Isolation is to be Disabled.

 

Note that I have't change anything I mean router or phone or app settings.

 

Thanks 

 

***edited labels***

 

96 REPLIES 96

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

I can't connect chormcast with internet can you help me how to update bate new frimware please

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

ItsCalldSkydome
I'm Here A Lot

For what it's worth, the Chromecast has also been fine for me after I bought a standalone wireless router.  I realize this is a costly option for some folks, but I wanted to contribute another data point to the thread.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

SlavaJ
I've Been Here Awhile

Rogers please fix this! Rollback to a working firmware!

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

SlavaJ
I've Been Here Awhile

Thanks for advice! 

 

I can't seem to find a section in the router's admin where I can push the firmware update.

 

Can't seem to locate 4.5.8.22 either.

 

Please help.

 

 

Thanks

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@SlavaJ, you can't push the firmware update yourself.  That has to be done by Rogers thru the Cable Modem Termination System (CMTS) which your modem is connected to.  Please see post #63, just above to request the trial version.  

 

If you log into your modem, the Software Version (Firmware) indicated on the STATUS page is what the modem has loaded.  That STATUS page comes up automatically when you log into the modem.  When the update  is completed, the Software Version will indicate V4.5.8.22



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Zaphod99
I Plan to Stick Around
@ItsCalldSkydome

Can you let me know how .22 works when you try it? Thanks. I'm sticking with .16 until I know for sure.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Zaphod99
I Plan to Stick Around
@User1685180

I rolled back the firmware to .16 about a month ago and everything has been fine since with all 11 of my devices. I shouldn't have to buy a router of my own because Rogers can't get it together.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Hello everyone. I just want some opinions on what you all think the best solution is. So far I've seen the option of going back to .16, getting the trial for .22 or buying a 3rd party router.

For those of you who went to .22, do you have any service interruptions with the trial? I ask because I signed up and got a message back with many disclaimers that I must agree to. I'd like to know if anybody has issues with the .22 or is it best to request going back to .16 until .22 is out of the beta stage.

Thanks so much!

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Where exactly did you contact them on here? I'm looking to have mine rolled back as well if this does correct the problem...this has been driving me nuts for weeks trying to fix it.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@Portystylz@halyn

 

Please see message #63 on the previous page, which will link you to other pages for more info.  After reading thru that info, the step by step instructions for contacting @CommunityHelps contained within message #63 will make sense.

 

@halyn, I don't have a Chromecast, but I've been running the trial version 4.5.8.22 on my CGNM-3552 since it was released, with no service dropouts.  Others have indicated that the issues with Chromecast devices are resolved with version 4.5.8.22.



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

I can't connect chrome cast & my printer HL2270DW wi fi

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

sb456
I've Been Around

HOw do you roll back to version 16??? i was speaking with a rogers rep and she said you cannot do that??? she said even if someone was able to push back to 16....the new update would be pushed through...

 

 

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

 

Hello, @sb456

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your query in the Community. The information provided by the tech support is true unless you are participating in the Firmware trial we are offering through this forums platform. Currently, we are offering .22 firmware version which has the fix to restore Chromecast functionality.

 

If you would like to participate in the firmware trial,

Please send the CommunityHelps a private message to receive the firmware by following the steps below;

 

  1. Click this link - CommunityHelps
  2. On the CommunityHelps' profile page which opens up, on the top right side click on "SEND THIS USER A PRIVATE MESSAGE"
  3. In the Message Subject box, please type in Rogers Rocket Wi-Fi Modem Firmware Trial and send the message

 

We will be in touch with you with further instructions until the firmware is deployed, thank you for your understanding.

 

Cheers,

RogersMoin

 

 

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

honeysway2
I've Been Here Awhile

Chromecast problem - CGN3AMR

 

My router won't maintain a connection with my Chromecast device.  I installed the router today and my laptop was able to connect to the Chromecast device but within minutes of getting out of the internet my laptop couldn't find the Chromecast device.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@honeysway2, I'm assuming that you are referring to the modem, and not a third party router.  If this is correct , have a look at message # 471 (top post) on the following page for the instruction on requesting the trial version, 4.5.8.22 which will resolve the Chromecast issue.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

honeysway2
I've Been Here Awhile

Yes, I'm referring to his Rogers mode/router unit and not a third party router.  Also, l've just received the trial firmware version 4.5.8.22 and am looking forward to seeing how well it works.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

ItsCalldSkydome
I'm Here A Lot

Just thought I'd post an update to how things are working for me:

 

So, to reiterate, I have _not_ upgraded my Rogers modem to any beta firmware, it is still running whatever version is considered stable and which has been propagated to all customers with this modem model.  See my previous messages for exact modem name and firmware version, etc.  Instead, my setup is to use a third-party router.

 

My primary use of the Chromecast is to cast from apps on a tablet.  What I've found over the last month or so is that some apps (like MLB and Youtube) work without issues, and can always find the Chromecast and cast to it.  Some other apps, such as Netflix and Shomi, regularly experience problems.  I was able to solve some of the issues by making sure the Netflix and Shomi apps are up-to-date from the app store, but even up to today, Netflix sometimes can no longer cast until I do a full, hard reset of the Chromecast (hold button down for 10+ seconds) and set up the Chromecast with the Google Cast app all over again.  But I've had to do that twice now, so if that pattern continues, it'll be pretty annoying.

 

I am beginning to suspect that these issues are not all Rogers' fault, and that all three players have to "dance" well together.  And by the three dancers, I mean (1) the Rogers modem+firmware (or your third-party router and its firmware), (2) the Chromecast device and its firmware, and (3) the particular apps you are casting from.

 

All in all, this is rather a nuisance and headache, and I'm beginning to wonder if I should just shop around for a Chromecast competitor device.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

I am having issues with my chromcast and cgn3 modem. I was wondering if I could have access to the new modem firmware update to resolve the issue.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@Gman1979, have a look at message # 471 (top post) on the following page for instructions on requesting the trial version, 4.5.8.22.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...

When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message.  The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem.  The Cable Modem MAC Address and S/N can also be found on the back of the modem.



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Sorry to resurrect a dormant thread, but I thought some might be interested to know that I have been essentially problem-free since my last post in August (so that's more than 3 months now).  My setup/solution was to use a standalone router.  All devices and apps are working fine with my old-gen (first gen?) Chromecast.

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