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Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

hamdan
I'm Here A Lot

I have Chromecast and it was working fine and I can send videos from my iPhone from YouTube and other applicable applications. Chomecast is not the only device I can cast videos on, my Samsung TV can cast as well. 

 

Now the icon disappeared from YouTube and other apps and I am not able to see the icon for both (Chromecast and TV). I tried to reset Chromecast, but the setup can not go through. Chromcast support suggested that I have to change a router setting, for example, AP Isolation is to be Disabled.

 

Note that I have't change anything I mean router or phone or app settings.

 

Thanks 

 

***edited labels***

 

96 REPLIES 96

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Send a private message to @CommunityHelps.   If you follow this link @CommunityHelps you will end up on the public page.  On the right hand side is another link to "Send this user a private message"  Follow that link to the message composition page, fill in the title and text as required and hit send.  Its already addressed.  One of the moderators should get back to you via private message.  Watch your name icon at the upper right hand corner for an overlaid number, and then select the name to bring up the popup overlay with a further link to an mail icon.  Follow that link to the message inbox.



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Interesting... ItsCalledSkydom's solution seems to be working for me as I never could get YouTube to detect my Chromecast before - even if I rebooted my modem.

 

Edit: Welp. Just died again. Apps can't find Chromecast again. This is seriously annoying.

 

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Zaphod99
I Plan to Stick Around

Just in case anyone is skimming through this and hasn't looked at my previous posts: rolling back the firmware to 4.5.8.16 is THE fix. Don't bother trying anything else. Cheers.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

I hate to disagree with that proclamation, but, I will.  4.5.8.16 also locks you out of IPV6 in Gateway mode.  It will also result in dead LAN ports occurring when the CGN3ACSMR is connected to a Casa Systems CMTS.  I don't know what the stats are, but by now, I would think that a good majority of CMTS's have been changed over from Cisco to Casa equipment, and the Casa numbers are growing on a daily basis.  4.5.8.21 will be distributed shortly to resolve the dead LAN port situation, but, 4.5.8.22 is available now for test purposes. 4.5.8.22 resolves the Chromecast issue.  

 

Anyone who previously received 4.5.8.21 as part of the test phase should be automatically included in the 4.5.8.22 test update.  If you have not received it, or want to take part in the test phase prior to general distribution of 4.5.8.22, take a read thru the first post on this page, and follow the instructions to send a request to @communityhelps for 4.5.8.22.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...

 

See post #208 on the following page for info regarding 4.5.8.22:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...

 



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

 


@Datalink wrote:

4.5.8.22 resolves the Chromecast issue.  


This is good to know!  I'm humming along any with 4.5.8.20 (contrary to what Zaphod99 says), but it'll be nice to get an update that is intended to fix the Chromecast problems.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

take a read thru the first post on this page, and follow the instructions to send a request to @communityhelps for 4.5.8.22.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...

 
 
 


Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

ase007
I've Been Around

I say we all pick a date and time and call/contact Rogers and complain about chromecase all at once. I think that will be the only way they might even consider taking this issue seriously.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@ase007, a trial firmware update is available to correct the problem with Chromecast devices.  Please read the post above yours and assuming that you have a CGN3ACSMR or CGNM-3552, as seen by the product sticker at the back of the modem, request Firmware Version 4.5.8.22 from @CommunityHelps.



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Zaphod99
I Plan to Stick Around
ItsCalldSkydome, are you telling me you're using Chromecast with 4.5.8.20 without any issues whatsoever....even after 30 minutes? I find that a bit hard to believe. I have 11 devices in my home that use the casting feature, whether for Chromecast or YouTube or Netflix (yes, 11), and none of them worked for any longer than 30 minutes with 4.5.8.20. Once I went back to 4.5.8.16, all casting devices instantly worked. This is not a fluke.....this was the result of bad firmware. Yes, 4.5.8.20 worked fine for everything else, but not for casting. If you were able to flawlessly use Chromecast etc with this firmware, then you have a different version of 4.5.8.20 than I did. I'm a pretty computer savvy guy and I can say with 100% certainty that all casting issues with all my devices were caused by the shift to 4.5.8.20.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@Zaphod99

 

I'm not saying .20 is completely problem-free.  Once every 1 or 2 days, I might have to reconnect, or power cycle the Chromecast, but otherwise, yes it's able to cast for more than half an hour.  I'll mention, though, that I mostly use it for Netflix and Shomi, so I can't attest to whether it works or not for other apps, or for casting from computers.

 

Anyway, .22 is supposed to fix things for us, so let's see.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Guys, IF you have the Rogers Hitron CGN3ACSMR router/modem, here is the ONLY solution (that actually WORKS) to fixing the Chromecast and Chromecast Audio streaming issues that are 100% related to Rogers recent 4.8.5.20 firmware update... First, you have to buy a new router (no way around this) and connect it with an Ethernet cable to the Hitron router/modem. Then, while connected to the Hitron router/modem with an Internet cable, open a web browser (ie. Chrome) and type in http://192.168.0.1/. This will access your Hitron router/modem settings. Enter "cusadmin" and the username and "password" as the password. Once logged in, you'll need to disable the "Residentail Gateway Function", which turns the Hitron modem/router into just a modem and uses the new router you just bought as the router. To do this, click on "Basic", then "Gateway Function", then "Disabled" beside "Residential Gateway Function", then "save changes". Now, I suggest changing your wireless network name (I found my chromecast devices had trouble connecting when I used the same network name). Then, reset your chromecast to its factory settings (hold reset button down for 1 minute or so on chromecast device) and setup your chromecast again.

 

Coming from someone who has probably now spent 60+ hours troubleshooting this issue from the beginning (day after rogers updated the Hitron modem with the new firmware), I can tell you that any other fixes you read are rubbish and will NOT work. Your only other option would be to wait for Rogers/Hitron/Chromecast to release a firmware update that addresses the chromecast streaming issue (I waited about a month and was not willing to wait any longer).  For the record, the latest Firmware 4.5.8.21 beta does NOT fix the problem. And, requesting Rogers to rollback the firmware to the version previous to 4.8.5.20 does NOT permanently fix the problem because the Rogers system will end up automatically overwriting the firmware back to 4.8.5.20.

 

I am not sure if my fix works for other modems, but, I know 100% that this fix is the only fix that worked for me.

 

Other than "thank you for solving my problem", please don't message me questions, because after spending so much time on this issue, I am DONE and will not respond.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Yes ,you are correct.  4.5.8.21 does not resolve the Chromecast issue.  4.5.8.22 does.  It's  available now for test purposes.  So, buying and installing a router is not the only way to resolve Chromecast issues.  Personal opinion, I'd like to see Google make the Chromecast ethernet cable available in Canada.  That would possibly be another way around this as users wouldn't be relying solely on the wifi capability of whatever modem or router they happen to be using. 

 

I had indicated that 4.5.8.22 was available in post #46 on the previous page.  Unfortunately, sometimes previous posts are not reviewed by users looking for solutions to issues when they arise.

 

Having said that, note that I absolutely support running a good third party router for a number of reasons, including better wifi performance, access to all of the settings that impact applications or devices connected to the router, network privacy as an ISP will not be able to see your network beyond the modem, etc, etc.



Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

User1685180
I've Been Here Awhile

Thanks for the update. I performed this fix last Thursday. I just got around to posting my message to help other Rogers customers yesterday. I did a quick glance a newer posts to see if there were any fixes and I guess I missed your post #46. I just requested the firmware trial and will return my 3rd party router to get back my $230 if this works.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

It's not the 5Ghz.....   When you save any changes to the wifi settings, you will be able to see all the connected casting devices, but the same old story goes on......

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

PizzaBear
I Plan to Stick Around

Zaphod99 wrote:
ItsCalldSkydome, are you telling me you're using Chromecast with 4.5.8.20 without any issues whatsoever....even after 30 minutes? I find that a bit hard to believe. I have 11 devices in my home that use the casting feature, whether for Chromecast or YouTube or Netflix (yes, 11), and none of them worked for any longer than 30 minutes with 4.5.8.20. Once I went back to 4.5.8.16, all casting devices instantly worked. This is not a fluke.....this was the result of bad firmware. Yes, 4.5.8.20 worked fine for everything else, but not for casting. If you were able to flawlessly use Chromecast etc with this firmware, then you have a different version of 4.5.8.20 than I did. I'm a pretty computer savvy guy and I can say with 100% certainty that all casting issues with all my devices were caused by the shift to 4.5.8.20.

 

I have 4.5.8.20 and my chromecast also stopped working... I know it worked when I was on 4.5.8.16

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Dire
I Plan to Stick Around

i can atleast confirm that the beta firmware discussed in this thread does indeed fix the chromecast issue. It is not a chromecast issue but a modem/router firmware issue. After spending several weeks searching for a solution and having to run to the modem to rest it to use the chromecast several times a day this is a welcome solution.

 

I wonder why this solution hasn't been more publicaly talked about by Rogers? at one poit i thought about buying a new chromecast as i thought mine went belly up.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Z2D2
I've Been Here Awhile

Hitron Router firmware update needed to correct failures of Chrome cast, 

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

Z2D2
I've Been Here Awhile
Router Firmware update was release June 21, 2016, somehow I am still waiting ... and it is July 2nd, 2016.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

RogersAsif
Retired Moderator
Retired Moderator

Hello @Z2D2

 

Welcome to the Community.

 

Please see this post.

 

RogersAsif

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

sakibulhasan
I've Been Here Awhile

I am having difficulties for Rocket modem to use Chromecast. Please help.

Re: Chromecast icon is not showing/disappeared from my iPhone as well as TV casting!

@sakibulhasan  have a look at the first post on this page:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...

 

 

You can review instructions on how to send a private message here:

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535

1. @CommunityHelps <--------- Click this
2.On the following page, select "Send this user a Private Message"
3.In the subject line type "Rogers Rocket Wi-Fi Modem Trial"
4.Press Send

Then watch for a number overlaid on your personal icon at the upper right hand corner which will indicate a message sitting in the inbox or possibly a mention on the forum. Click on the icon, and then on the mail icon to get to your message inbox. Acknowledge the message as requested and your modem will be added to the update list.

 



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