Charged for imessages

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I've Been Here Awhile
Posts: 2

Charged for imessages

Recent trip to the states, had imessage turned on.  Send as SMS when imessage unavailable was off.  MMS messaging was also off.  Data roaming was off.  Only used Imessage when wifi available. All messages were blue in color.  Yet was charged (a lot) for international messages sent?   How could this be???

 

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Resident Expert
Resident Expert
Posts: 14,191

Re: Charged for imessages

The iphone, normaly when a message can not go through on imessage, will re try as text, but will change the text bubble to green then..

Now.. as for the charges.. 
When doing ANYTHING roaming.. when you connect to the partners  carrier (at&t in this case).. it is that ROAMING carrier, which then charges rogers for whatever usage you may use.. then rogers charges you to recover that back (+3% or something like that.. yeah, they do proffit a LITTLE off it). 

If those are showing up.. its likely that its AT&T thinking that you did it.... how to fight it though.. as rogers is only charging you, what they get from the carrier in the US... and AT&T likely wont deal with you, as you are not their customer.

 

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Updated Solution

iMessage is sent using data whether the data is part of your plan or the Wi-Fi network you are connected to. If for some reason the Wi-Fi connection is weak or your cellular data is turned off, iMessage will automatically send the iMessage as a text message. While in the U.S. if this should happen, a charge will be generated for an international text message. Please note if the receiver of your iMessage has their iMessage turned off or they are a non-Apple user, your iMessage will then send as a text message automatically. 

 



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I'm a Reliable Contributor
Posts: 308

Re: Charged for imessages

are you sure the charge is for messages SENT and not received? or data being used? (just turning off data roaming is crap, you need to FULLY turn off ALL CELLULAR DATA)

call and clarify
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I've Been Here Awhile
Posts: 2

Re: Charged for imessages

We have taken this phone to the states on several prior occasions, used imessage and had never been charged for IMessages before. Then in march we were quite surprised to get a rather large international send texting bill. In reviewing all texts they were all blue. Can't explain it, if its blue there should be no charge. In April we once again visited the states. This time I made sure send as SMS if imessaging not available was off, MMS messaging was also turned off. All messages sent were blue, but again a large international send text bill? Rogers says they are legitimate charges? AT&T is who Rogers uses in the US could be forwarding somehow a text charge to Rogers for iMessages or is it all Rogers?
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I'm a Reliable Contributor
Posts: 308

Re: Charged for imessages

thats not right.. imessage uses whatever source of data available which you said you used it only on wifi, when you spoke to rogers did you speak to their iphone department? the regular billing inquire reps wont know enough about iphones. what iphone & ios version is it & is the ios it was running in march different than what its running now?
Highlighted
Resident Expert
Resident Expert
Posts: 14,191

Re: Charged for imessages

The iphone, normaly when a message can not go through on imessage, will re try as text, but will change the text bubble to green then..

Now.. as for the charges.. 
When doing ANYTHING roaming.. when you connect to the partners  carrier (at&t in this case).. it is that ROAMING carrier, which then charges rogers for whatever usage you may use.. then rogers charges you to recover that back (+3% or something like that.. yeah, they do proffit a LITTLE off it). 

If those are showing up.. its likely that its AT&T thinking that you did it.... how to fight it though.. as rogers is only charging you, what they get from the carrier in the US... and AT&T likely wont deal with you, as you are not their customer.

 

_________________________________

Updated Solution

iMessage is sent using data whether the data is part of your plan or the Wi-Fi network you are connected to. If for some reason the Wi-Fi connection is weak or your cellular data is turned off, iMessage will automatically send the iMessage as a text message. While in the U.S. if this should happen, a charge will be generated for an international text message. Please note if the receiver of your iMessage has their iMessage turned off or they are a non-Apple user, your iMessage will then send as a text message automatically. 

 



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I'm a Reliable Contributor
Posts: 308

Re: Charged for imessages

he said he had send as sms when imessage is unavailable off, if no data was available in any way the message would hang & never be sent unless you tap and hold the bubble for a second and manually send as sms, & its not just at&t you could be roaming on any carrier that transmits a band acceptable with your device and is partered with your carrier, its likely rogers is also partnered with verizon & sprint as well as combining all 3 big carriers together will give roaming rogers customers best coverage in usa, as looking at at&t canada coverage, their map only matches the combination of sasktel/rogers/telus/bell combined.