Channels unavailable?

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I've Been Around
Posts: 1

Channels unavailable?

How do I resolve channel unavailable screen on channels I should be getting with digital VIP

 

 

 

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Solved! Go to Solution.
I'm a Senior Advisor
Posts: 1,299

Re: Channels unavailable?

call rogers you may need your digital box reset.

I've Been Around
Posts: 1

Re: Channels unavailable?

the last two days, NFL network has been "unavailable" noticed BBC Canada was "unavailable" as well yesterday. Is this a a network/channel problem or my account? - it doens't say "not authorized"

 

 

Retired Moderator RogersEricB
Retired Moderator
Posts: 316

Re: Channels unavailable?

Hi visitor34256742,

Are the channels back up?

I'm sending you a private message to get more details.

Thank you! 😃

RogersEric
I've Been Around
Posts: 1

Re: Channels unavailable?

BBC Canada is unavailable now but I was watching it yesterday.   Please provide an update to your customers on your website in real time when there is an issue with channel availability.  I find Rogers communications regarding any issues are non-existant.

Resident Expert
Resident Expert
Posts: 2,520

Re: Channels unavailable?

unavailable might mean there is a signal problem on your end, not the entire network.  check your signal strength.



I've Been Around
Posts: 1

Re: Channels unavailable?

My NFL network has also been UNAVAILABLE! I am really upset especially now that it is Sunday morning. Please help!

 

 

Resident Expert
Resident Expert
Posts: 2,520

Re: Channels unavailable?

sounds like a signal problem, check the signal strength



I've Been Around
Posts: 1

Re: Channels unavailable?

bbc canada not showing, screen just black
Resident Expert
Resident Expert
Posts: 13,946

Re: Channels unavailable?

Try a reboot first, sometimes that will bring back blank channels.

Beyond that.. could be a signal related.. no other problem channels?

You are paying for BBC canada's package, since it moved to one of the addon packages?