My Cable totally stopped working 2 days ago, and it affected my Internet connection as well. A tech came in the next day and probably unplugged and plugged the cable outside the building and it was working, however the picture was freezing/stuttering and pixels were showing up randomly. He switched my digital box and it was still occurring. So he had to contact someone to get the cable outside looked at.
Today, a tech came and checked the box outside and stated that he was getting clear signal, so I turned on the tv to see if it was still occurring.
It seemed to have stop, but after work, I am back to the same freezing/stuttering, and it actually seems worse, and it seems as though it is starting take effect on my Internet connection again. Randomly being disconnected every 5-10 minutes.
I will have to call again, but this is **bleep** frustrating, first, because randomly, my tv service just stopped working, with no explanation, and even though now the channels work, its pretty much unwatchable, unless you like watching a slide show.
Solved! Solved! Go to Solution.
I would like to reinforce the value of getting a tech out to look at potential signal problems. Recently, I started having trouble with my 8300HD PVR giving me error messages when I tried to play some recordings. It said something to the effect that it could not play it back and that it might be on an external drive. In the 10 years I've owned the box I've never seen this message. The other symptom of the problem was that some scheduled recordings simply were not on my list of recordings, as if nothing had happened. I went into the 8300's diagnostic screen and noticed that the signal strength on almost every channel was in yellow, which means it's not good. When flipping through channels, a lot of them were not even locking on, which is why the PVR was having trouble.
I called Rogers last Friday and went over the problem on the phone. When I spoke with the rep, he said my signal strengths were normal and that my PVR might be causing the problem. He also said that signal strength has nothing to do with playing back recordings. I patiently explained to him more than once what the problem was, including bad signal strength readings. The rep scheduled a tech to come out today (Monday) and he found there were several splitters in a box that were probably causing the problem. He installed a signal booster where the cables come into the house and that fixed the problem. All signal strengths are now normal plus my upstairs landlady gets the benefit as well. I mentioned that the rep on the phone said he saw normal strength readings on his end and the tech said they can only see where the signal enters the house before it gets split, so beware of that when speaking to someone on the phone about a similar problem.
This is the first time in years I've had a tech come out for any problems and I'm very impressed with the service that Rogers provided.
While rogers usually 'can' fix this.. its not something they can do on their own, per say.
its NOT an issues on their end, or everyone would be experiencing it.
its LIKELY a signal issue.. somewhere outside your house, or inside.
And no, not necessarily by anthing you did. It often just can be a splitter or something failing.
This requires you to call in and book a tech visit out so they can check everything to ensure proper levels.
Anyone else having problems with ROD in the evenings - ie pixelated vertical bars ruining your viewing experience.
Rebooting the box used to seem to work but lately not so much. Also.don't find the idea of spending time on the phone with the tech very appealing....anyone else find a resolution to these issues?
I can run diagnostics on your boxes to determine the cause, addressing the issue involves in accessing your account. I’m going to send you a private message from CommunityHelps.
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