Especially if you are having more than one channel having issues... its more than likely signal related.
have you called in to get them to check signal levels?
Have a technician out?
SOmetimes, all it might be is a simple splitter or cable that needs to be replaced... they do wear out over time.
A technician can check from the street, to the outside, inside, etc. Replace as needed, even put in a power booster if needed.
IF who you switch to, ends up using the same cabling inside the house to get from TV to TV, you might end up with similar issues if its something inside which has worn out.
Rogers can not run anything inside walls, etc.
They are not legaly covered to do so.
So generally yes, inside the house, any cable lines that would need to be replaced, is under the OWNERs responsibility.
All that being said, there is more that the tech could have done.
Putting an inline booster, at least for the one or so runs that are having issues.. push it HIGHER than it should be, so even with the LOSS might end up being ok in the end, etc.
YEah...
Having a TEMP line up can fix signal issues from an exisiting burried line..
But leaving one haning too long, can result in that too 😛 (not designed for it, more exposed, etc).
When dealing with a burry.. call in first, and make/get them to put in a ticket to have it done.
Leave it a few days/week.. call back.. make sure its still there.
Any issues, etc... call and be asked to speak to the cable bury department. There is one, i have talked/dealt with them in the past.
Also.. for your protection.. play it smart.. and MARK or something on your EXISTING stuff, so you know whats what.
EG:
We had a major signal issue. Temp line put up. Didnt get burried over fall, thats fine, figure spring? Spring, nothing. Call and they never had put a ticket in for it 😞 Talk to burry department and arange the bury.
Now, i had been watching as the tech put up the temp, etc.. and KNEW what my old burried line looked like, where connected.
Came home one day around when the bury was to be done.. temp line gone.. oh they must have done it.... grass doesnt seem disturbed.. and lo and behold.. they just re-attached the old burried line.
Now.. rogers for MOST areas, for the burries.. DO NOT do the work themselves. They use 3rd party companies.
I call the bury department back and tell them what happened. They are sceptical (thinking i dont know what i am looking at/for). They say that they have a work order here from the bury company, saying it was done.. a charge for 150ft of cable, etc....
Wait.. what? Its like 40ft.. 50 MAX from the box which is in front of MY house to the side of the house.
Guy agrees... something fishy... he sends a rogers guy out to meet with me, as well as a manager from the cable bury company. All agree.. they cheated both ME and Rogers.
Next day, was burried properly.
@gordonc wrote:I have a 'rented' NEXTBOX 8600 HD.
For months now i cannot see 23 channels between 200 and 300.
AAL MY FAVORITES. AAARRRHhhhh.... urge to K***.
Is my box 'obsolete"?
Seems to work sometimes if I 'pull the plug and wait 10 minutes..
Seriously thinking of dumping all but phone, also expensive, and internet .
As discussed many times on this forum these sorts of issues are almost always related to a poor signal. This can be in your home or in your neighbourhood. Call Rogers and have them check your signal at the box (have the 8600 serial number handy) and have them check your neighbourhood.
Here's a previous post on the topic and how to check it yourself too:
Hello, @siuolly.
Thank you for your patience. I can certainly appreciate your position, the recurring of the issue after the tech visit can be upsetting.
We can look into the matter further and take the next step in finding the solution. Please send us a private message at @CommunityHelps. You check our blog if you require assistance with the private messaging.
Cheers,
RogersMoin
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