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Channel Listing of Subscribed Channels

Mediaman
I'm a Reliable Contributor

I know there are generic lists of "all availabel channels such as  this for Toronto:

http://www.rogers.com/web/portlets/consumer/ptv/browseFlow/channelLineUpLightbox.jsp?systemId=1&boxT...

 

But is there a way to get a similar list of subscirbed channels?

 

The only ones I've seen in the past, ( cant even find it now) is a list of a few channels at at time, and having to hit "more" or "details" a dozen times or so.  really hard to get teh full lsit of what I am currently paying for. Just looking for a simple list. Does it exist for customers?

 

 

 

 

41 REPLIES 41

Re: Channel Listing of Subscribed Channels

Gdkitty
Resident Expert
Resident Expert

Unfortunately no..

That is something we have all asked for.. pretty much a filter thing which combines THAT list you already posted, with the what the package has.
Heck.. even give us that list, with the X in a collumn beside it, for package A, B, C, if its included or not.

If i can find it.. one user posted an image, where they got something that showed a link to download a PDF of the packages yes/no for the channel..
But i have yet been able to see it on the site itself.

Re: Channel Listing of Subscribed Channels

OLDYELLR
I'm a Senior Advisor

Your subscribed list by channel number is something Rogers discontinued providing years ago. I started calling and asking and never got an answer. I've asked on this forum and got all kinds of links, but they still showed either all channels in a package by Name, which is virtually useless or all possible available channels by NUMBER in my area, like 999 of them, which is also useless.


Rogers PayGo. Location: S-W Ontario

Re: Channel Listing of Subscribed Channels

Hello @Mediaman and @Gdkitty,

I am the user who posted an image that links to the Rogers "Channel List" PDF file.  NOTE: The PDF lists what channel names are available in what package, but does not provide the list of channel numbers you are looking for.

 

If you want to learn how to access this PDF anyway, please view this quick YouTube video that I created (screen capture only, no audio): https://youtu.be/YkYNLmuER9o

Re: Channel Listing of Subscribed Channels

Thanks for the link @robindp!

Right, i didnt think it did combine them...
But at least having an easier to access version of it (than expanding the list on the page like 100000 times), one could possibiy at least then hopefully cut/paste the table out of the PDF there and match it up with the other list.


Either way.. its a ton of manual work.. but at least more doable.

Re: Channel Listing of Subscribed Channels

EDIT: Ninja'd by Gdkitty! Yes, the PDF list is much easier than expanding the web list, and it gives some idea of what is supposed to be included with each package.

 

For those who wish to download and save the PDF, the direct link is: https://www.rogers.com/cms/pdf/en/TV/ChannelList-Ontario_en.pdf

Re: Channel Listing of Subscribed Channels

Mediaman
I'm a Reliable Contributor

I see we are all of similar minds!

 

That last PDF is cool, and very close to what I was after... but it of course is missing channel numbers, and is not filtered for my subscription (VIP +TMN).

 

This "should" be a no-brainer for Rogers to do, and make them available for all of us, when we sign onto My Rogers. But clearly it ain't gonna happen any time soon.

 

A while back, when I last took a crack at it, I did some data extracts, and produced two PDFs for:

-MY CHANNELS BY NUMBERS
-MY CHANNELS BY NAME

They were  nice and short at 3 pages each. Handy when the I or my wife cant remember  "What channel do we get XXX on"?

I am sure there has been a change or two since I did them ( eg I just changed 999 to 4K), but I'm gonna sit down in front of the Guide, filtered on subscribed channels, and do a cross check to keep them up to date.

 

I posted my existing verisons below, and will update them in a few days:

 

-MY CHANNELS BY NUMBERS
-MY CHANNELS BY NAME

I will then also keep a copy on DropBox. OneNote, etc for ready reference. As PDFs, they can be quickly searched.

 

 

 

 

 

Re: Channel Listing of Subscribed Channels

BS
I'm a Senior Advisor

@Mediaman  That is a fantastic resource.  Unfortunately we seem to be sending a message to Rogers - they can do barely competent design with no user feedback, and then in frustration, someone on here does the work that we have asked Rogers for, we provide workarounds for poor design, testing and implementation, we give do the beta testing and find out what is wrong and often identify the bugs that need fixing, and recommendation on useability.

 

Good documentation and channel lists take time to develop and make the user's life easier so that we can enjoy our viewing experience, and if we have to develop them, maybe Rogers should start paying contributors for their excellent hard work.  Or then again, how about learning from this mess and build in some quality control.

 

This issue of a channel list can't be blamed on outside companies, the system itself must have a mapping database for all the different lists, territories, and packages.

 

That extraction of data that populates the viewable channels on our guide has to all be sitting in a couple of databases - there is no reason since it can be drawn back to populate the guide properly, then it could be exported into a PDF, or XLS file and as a bonus, have a sort by channel, or sort by name - just like mediaman has done for his own services.

 

The data already exists within our user accounts that identify our packages, whether it is grandfathered or not - which then extrats from the channel listing information to build the guide access, and the routines already exist - just integrate an extraction of that data for us to see individually.  It really is not a huge task since the routines and data already exist.

 

But there seems to be a resistance to the concept of sortable lists going on at the moment. We are more into pretty HTML5 graphics.

 

Bruce

Re: Channel Listing of Subscribed Channels

Mediaman
I'm a Reliable Contributor

@BS  - Bruce  - Agree 1,000,000% with your comments.

 

I updated my list (VIP Ultimate with TMN):


MY CHANNELS BY NUMBER
MY CHANNELS BY NAME


(hit refresh if previuosly loaded)

 

As a user, its really impossible to keep such list up date to as Rogers can add/delete/move/rename/reorder at will (using thier database). So all users can really do, in the absence of a proper MyChannels web link, is take a snapshot in time, and grab data where they can. It's a bit of work, so I will likely only update these PDFs annually, or if I make a  change to my subscription. Perhaps in a few years Rogers will finally get around to it.

 

My PDFs are not all that useful if you are on a different subscription, but perhapa some of you can make use of them. The channel descriptions I used are a hybrid of multiple names Rogers uses for the same channel, and the guide 5 letter acronym, and the station call letters/location, and the shortform of the commonly used name. That is, whatever made sense in the space provided! Of course I may have a made minor mistakes along the way, but its really really close.

 

I will also leave Feedback (we all should!) on the Rogers web site  aaht it would be nice to have a MyChannels feature where users can see a useable list of the channels they subscribe to. They provide us infinite detail in 14 page bills of every second we spoke or chatted or uploaded or downloaded, but they wont tell us what channels we are paying for! 

Re: Channel Listing of Subscribed Channels

OLDYELLR
I'm a Senior Advisor

@Mediaman Those lists are fantastic, even though they're not for my area or package. The Channels by Number is exactly what I've been trying to get out of Rogers for years, but have been stonewalled and misled. I know I could have spent hours trying to compile something like that myself from what Rogers provides, but wanted them to take ownership and do it. It's not like they need to create a list for each individual customer; there must be thousands of subscribers in my area (Woodstock) who have VIP. Rogers has the resources and expertise, so why won't they do it?


Rogers PayGo. Location: S-W Ontario

Re: Channel Listing of Subscribed Channels

BS
I'm a Senior Advisor

Yes, if Rogers has the data field definitions, the location of the databases that contain the channel and station name information, along with the fact that our actual channel assignments are available somewhere in our account profiles, otherwise, they could never create the guide with the subscribed channels on the Nextbox.

 

So dig out the data field definitions, the database routines and API's and routines being used to integrate these two sets of database information (I can't believe that they created the original list PDF for all channels by package manually, but then again, maybe they did, nothing would surprise me), but more likely, they have a linked file of packages, linked to the appropriate channels and station names that show the data by package, and there must also be the linkage between customer account data, channels purchased and packages (grandfathered or not) available.  So dig out the information, the specifications, the location of databases, and hand them over to a programmer (yeh, it should be able to be done by one), and the cost/benefit for customer satisfaction with be very high on the benefit side.  In particular since Navigtr has stripped out so much information on the information on time of day, channel information, etc, that this would be greatly appreciated while they get it implemented in Navigtr.

 

This is a pretty basic database querry - the data is already there for channel, station name, and package linkage for the report or file generation, and to add the client configuration of channels should also be a no brainer either.

 

I used to run a department in a health service department and we used to create about 3 of these one off querries per week, then would build a graphical interface with every new routine, with built in user security so they could repeat them and modify their data requests.

 

This one is really a no brainer for someone who knows the data structures and datafiles, and how to create a secure link between the files and creating the temporary report or file in HTML 5 and other program routines that we can use.  It is just adding a data querry and report file generation of this data for the customer on their MYROGERS account.

 

And it can easily be used to create the views for changes in packages as things happen for new customers, or current subscribers who just want to look at different packages.  You are going to have to build this when things go pick and pay, so why not do it now?   We have at least given you the model to do it, and it really is not a huge task, depending upon how well the person you hand it to knows all the data files and definitions, the related program routines and API's and the documentation of how each database works.

 

But I am making an assumption that documentation is easily available.  From past experience, I am not sure, but here's hoping that it is there and that some level of priority will be made - it is an important tool and piece of information for all cable shoppers, consumers, and current customers, and has been seriously lacking for a few years.

 

Bruce

Re: Channel Listing of Subscribed Channels

BS
I'm a Senior Advisor

@OLDYELLR  As you will notice in my related post, they can even create these lists individually by accessing the subscription data that is fed to the set top box, or to our analogue to digital basic VIP or other packages, and linking them together in the cable section of the MYRogers.  But by package and area would be a great start.

 

Bruce

Re: Channel Listing of Subscribed Channels

mfait
I'm a Reliable Contributor

@Mediaman wrote:

I updated my list (VIP Ultimate with TMN):


MY CHANNELS BY NUMBER
MY CHANNELS BY NAME

 


How did you create these lists?

Re: Channel Listing of Subscribed Channels

Mediaman
I'm a Reliable Contributor

@mfait wrote:

@Mediaman wrote:

I updated my list (VIP Ultimate with TMN):


MY CHANNELS BY NUMBER
MY CHANNELS BY NAME

 


How did you create these lists?


 

@mfait -

  1. I went to rogers.com web site, then Shop, and selected the TV drop dropdown.
  2. I went to the Channels Tab - at the bottom of that page there is a link called "Find my channel lineup".
  3. I filled in province and city and that brings up a small window.
  4. From there, a Select All allows you do grab the data. I threw into into Excel to clean it up.
  5. I then brought it into MS Access where ,going forward, I would consider it as my master list ( not wanting to repeat the above steps again)
  6. Once in MS Access, I can filter out the channels I dont want to see ( eg music etc) and flag my subscribed/unsubscribed channels. For the latter, if I recall, I sat in from of the TV with a marked up copy, to confirm my subscribed channels. At the time the unsubcribed ones were greyed out on screen. Now you can filter on screen. Either way, I  flagged it accordingly in the database.
  7. As required, I edit the list when I am aware of new/revised  channels, etc. or an error on the list.
  8. I built basic queries to sort the data by channel and by name.
  9. I built basic 4 column reports.
  10. I built basic macros to export them to PDF, so going forward I can make my edits and reproduce the PDFs with one click.

See how easy Rogers makes it for you?

 

Re: Channel Listing of Subscribed Channels

OLDYELLR
I'm a Senior Advisor

Thanks for the detailed explanation, @Mediaman. I thought as much, seeing you'd used MS Access from the PDF's. It's clearly beyond anyone who does not have all that software and the skills to use it.


Rogers PayGo. Location: S-W Ontario

Re: Channel Listing of Subscribed Channels

Mediaman
I'm a Reliable Contributor

@OLDYELLR wrote:

Thanks for the detailed explanation, @Mediaman. I thought as much, seeing you'd used MS Access from the PDF's. It's clearly beyond anyone who does not have all that software and the skills to use it.


 

For those who can get to as far as a clean flat excel listing of their subscribed channels and want to send it to me, I can run it through and produce the PDFs for you.  Feel free to PM me.

If I get a handful of requests, my pleasure to help.  If I get overwhelmed with requests, I will pass them onto Rogers !! 

 

 

 

Re: Channel Listing of Subscribed Channels

mfait
I'm a Reliable Contributor

@Mediaman wrote:

@OLDYELLR wrote:

Thanks for the detailed explanation, @Mediaman. I thought as much, seeing you'd used MS Access from the PDF's. It's clearly beyond anyone who does not have all that software and the skills to use it.


 

For those who can get to as far as a clean flat excel listing of their subscribed channels and want to send it to me, I can run it through and produce the PDFs for you.  Feel free to PM me.

If I get a handful of requests, my pleasure to help.  If I get overwhelmed with requests, I will pass them onto Rogers !! 

 

 

 


So the "My Channels" are by city!

I thought it would be a list of the ones I subscribe to!

 

Re: Channel Listing of Subscribed Channels

OLDYELLR
I'm a Senior Advisor

@mfait wrote:


 

So the "My Channels" are by city!

I thought it would be a list of the ones I subscribe to!

 


No, those are Mediaman's personal lists of channels, which he spent time compiling.  Rogers would provide this kind of channel number listing, but stopped. If you would like Rogers to get back on the job call them and insist you want the listings back. They'll probably tell you how to find all the channels by NAME for your package and ALL the channels AVAILABLE by NUMBER in your area, but that's not what you want.


Rogers PayGo. Location: S-W Ontario

Re: Channel Listing of Subscribed Channels

Mediaman
I'm a Reliable Contributor

@mfait wrote:


So the "My Channels" are by city!

I thought it would be a list of the ones I subscribe to!

 


The concept of "My Channels" is what you thought, ie a list of the channels a user subscribes to. Rogers does not provide this, you need to do it yourself.

 

All Rogers does is provide a listing, by city, of the full channel lineup for that city, regardless of whether you subscribe to  those channels or not.

  

All I did was take one of those lists, for my city, and filter it down to the channels I subscribe to.  

 

The intent now is for users who want a list like My Channels, to request Rogers to provide something similar, and make it available under under My Rogers.

 

 

Re: Channel Listing of Subscribed Channels

OLDYELLR
I'm a Senior Advisor

@Mediaman wrote:

 

The intent now is for users who want a list like My Channels, to request Rogers to provide something similar, and make it available under under My Rogers.

 

 


@Mediaman I have taken the liberty of suggesting this idea in Idea Box. Have a look under New Ideas and add any comment you feel appropriate.


Rogers PayGo. Location: S-W Ontario

Re: Channel Listing of Subscribed Channels

Mediaman
I'm a Reliable Contributor

@OLDYELLR wrote:


@Mediaman I have taken the liberty of suggesting this idea in Idea Box. Have a look under New Ideas and add any comment you feel appropriate.


 

No problem. I actually never heard of Idea Box :). When I once saw a little window on the Community Forum pages with "Got an idea, share it", I had assumed they were referring to the forum! Didnt realize there was a seperate suggestion box.

 

I just took a look at it now. Had a good chuckle about the sincere idea that Rogers treat its current customer better re loyalty (as I have been with them for 30+ years since the Classicom/Shaw days), and the Rogers response was that they will be implementing a Rogers Frist Rewards Program. I went to check that out ( also never heard of it) and found the notice "Rogers First Rewards program will be discontinued as of June 30, 2016 and is no longer available". Too funny. I see instead they reward us with things like the enhanced Navigr guide which which is visually pleasing and functionally awful (designed by toddlers??) ..almost 200 pages of compliants on the this forum alone.

 

I digress. Thanks for passing on the idea and I look forward to seeing a My Channels list from them.

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