cancel
Showing results for 
Search instead for 
Did you mean: 

Changing Wireless Plan?

jly660
I've Been Here Awhile

Hi Rogers fourms! Can I change my rogers plan anytime I want? is there a fee or not? Right now I pay about $120 for a family plan (2 people) w/ 1GB data, 400 minutes, and unlimited text under a 3 year contract (started in September 2012). Can I switch to a 2 year plan? because I was browsing around and notice that the 2 year plan have a much better deal for pretty much the same price.

 

thxs, jly660

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Changing Wireless Plan?

Hello @mkdroque,

 

Thanks for joining us here in the Community Forums, nice first post! 👍

 

If you do not have any balance owing on your device, you can absolutely request a price plan change if you find a more suitable option! There may be other plan options that are more cost-effective depending on which plan you currently have. It is also important to ensure that the plan meets all of your specific usage needs before making any changes. 

 

If you would like us to assist you with reviewing some possible plan options, you may send us a Private Message @CommunityHelps to get started. For more information on how our Private Messaging system works, please CLICK HERE.

 

Here are some other avenues of customer support for your reference:

 

By Phone: 1-888-764-3771

Available 7 days a week from 7 am-midnight (ET)

 

Live Chat Service Online: https://www.rogers.com/consumer/support/contactus

Available 7 days a week from 7 am-midnight (ET)

 

Through Social Media Online:

Facebook Messenger

Twitter DM @RogersHelps

Available 24/7

 

Kind regards,

RogersLaura

 

 

View solution in original post

20 REPLIES 20

Changing Wireless Plan?

MoA
I've Been Here Awhile

I've been in contract with Rogers since July 2010. I am currently approaching my 2nd year in. Am I able to change my plan to the Unlimited Value Plan while in contract or must I wait till it is finished next year?

Changing Wireless Plan?

Meowmix
I'm a Trusted Advisor

Hello :).

You are able to change your plan at anytime you want BUT you will start a new 3year term. Also if you change it while u are in the middle of the month or ur billing cycle you will partial charges. Conctact Rogers and speak to a rep and they will help you more and all.

I hope this helps :).

 

_____________________________

***Update***

 

Hello MoA,

 

You are able to change your plan at anytime; no term will restart by changing your plan while still in committment. If you do change your plan outside of your billing cycle close date you will experience partial charges on your next months bill for the days you were on your old plan and the days you will be on your new plan.

Re: Changing Wireless Plan?

Meowmix
I'm a Trusted Advisor
Hello jly660

Yes you can!. Rogers lets you change plans for free now without any fees.

In order to change from a 3 year plan to a 2 year plan, you will need to do a hardware upgrade. That is the only way they will change the term. Changing a plan will NOT change the contract you have. You will just change the plan.

Re: Changing Wireless Plan?

jly660
I've Been Here Awhile
@ Meowmix What plan can I change to? because I don't see any 3 year plan on the website.

Re: Changing Wireless Plan?

Meowmix
I'm a Trusted Advisor

Hello jly660


The best thing to do, is contact Rogers & have them look into this for you. The website will show you plans, but the plan 2 years is ONLY when you sign up for a new contract or upgrading on the line. You can change into those plans anytime you like BUT you are stuck into the 3 year term you have until you either cancel & reopen the line or upgrade into a new device on the account.

If you want to do a 2 year term, you will need to upgrade your line to a new device & then the contract will renew to a 2 year term.

Changing plans even the ones showing only will NOT change the contract length.

Re: Changing Wireless Plan?

jly660
I've Been Here Awhile
@ Meowmix ok, thxs for the help!

Re: Changing Wireless Plan?

Meowmix
I'm a Trusted Advisor
Hello jly660

You are welcome! 🙂

Re: Changing Wireless Plan?

karamjeet
I've Been Around
Hi am karamjeet I will change the plans . I need without data cheap plan

Re: Changing Wireless Plan?

Meowmix
I'm a Trusted Advisor
Hello karamjeet

You can contact Rogers via Phone, Live Chat, Facebook and Twitter @Rogershelps and see what they can offer you a plan without data.

Re: Changing Wireless Plan?

fdario
I've Been Here Awhile
Is it possible to change from the $80 500MB Share Everything plan to a $75 5GB Corporate plan? How many lines can you have under a corporate account?

Re: Changing Wireless Plan?

Aj10
I've Been Around

If I change my plan, but i still have a bill on my old one. Do I still have to pay for it?

Re: Changing Wireless Plan?

RogersArthur
Retired Moderator
Retired Moderator

Hi @Aj10,

 

Thank you for your post and welcome to the Community Forums!Smiley Happy

 

Yes, if you still have an old bill after changing your plan to a new one, you will still need to pay the old bill to avoid any outstanding balances.

Thanks.
RogersArthur

 

Re: Changing Wireless Plan?

darkhorse2800
I Plan to Stick Around

Hi, could anyone tell me if I change Rogers wireless plans then would it extend my contract? Currently I have share everything plan and I'm wanting to change it to their new promotional share everything plus plans but I want to do it without extending my contract. Thanks in advance.

Re: Changing Wireless Plan?

Meowmix
I'm a Trusted Advisor

Hello @darkhorse2800

Nope it won't! You have have to extend your contract at all! You can change your plan at anytime you wish without any penalty!.

So go ahead :).

Re: Changing Wireless Plan?

User14
I'm a Trusted Contributor

 


@Meowmix wrote:

Hello jly660


The best thing to do, is contact Rogers & have them look into this for you. The website will show you plans, but the plan 2 years is ONLY when you sign up for a new contract or upgrading on the line. You can change into those plans anytime you like BUT you are stuck into the 3 year term you have until you either cancel & reopen the line or upgrade into a new device on the account.

If you want to do a 2 year term, you will need to upgrade your line to a new device & then the contract will renew to a 2 year term.

Changing plans even the ones showing only will NOT change the contract length.


Hello,

I had an "exclusive offer" on my wireless plan for 4GB at $80/mo which was $10/mo less than my current plan.   

The comparison with the new plan is shown below.  Do you notice anything wrong with the math?  

 

 

Change Wireless plan.jpg

 

 

Re: Changing Wireless Plan?

mkdroque
I've Been Here Awhile

I want to change my plan but not my phone

 

Hello,

My 2 year contract is already done but I don't want to change my phone. Is it possible if I change my plan just to lessen my bill payment. Just the sim card without a phone but still having the same number? Right now I'm paying $103.95 for just one phone. Thank you

Re: Changing Wireless Plan?

Hello @mkdroque,

 

Thanks for joining us here in the Community Forums, nice first post! 👍

 

If you do not have any balance owing on your device, you can absolutely request a price plan change if you find a more suitable option! There may be other plan options that are more cost-effective depending on which plan you currently have. It is also important to ensure that the plan meets all of your specific usage needs before making any changes. 

 

If you would like us to assist you with reviewing some possible plan options, you may send us a Private Message @CommunityHelps to get started. For more information on how our Private Messaging system works, please CLICK HERE.

 

Here are some other avenues of customer support for your reference:

 

By Phone: 1-888-764-3771

Available 7 days a week from 7 am-midnight (ET)

 

Live Chat Service Online: https://www.rogers.com/consumer/support/contactus

Available 7 days a week from 7 am-midnight (ET)

 

Through Social Media Online:

Facebook Messenger

Twitter DM @RogersHelps

Available 24/7

 

Kind regards,

RogersLaura

 

 

Re: Changing Wireless Plan?

mkdroque
I've Been Here Awhile
Thank you so much! This is very helpful

Re: Changing Wireless Plan?

I have three months left on my two year term that included a new device. Can I change my plan to something cheaper without incurring any Costs? There is a great plan on special right now that is half what I pay and I want it.

Re: Changing Wireless Plan?

Meowmix
I'm a Trusted Advisor

Hello @Samasamasama

Unfortunately you would need to pay off the remaining balance of the device in order to change to a new plan that they are offering right now. You could try speaking to a manager however they may most likely will want you to pay off the remaining decide balance first.

Community Testing Lab

We’ve got an amazing opportunity to test our upcoming Gateway!

Click here to find out more!

Topic Stats
  • 20 replies
  • 11266 views
  • 1 Like
  • 12 in conversation