cancel
Showing results for 
Search instead for 
Did you mean: 

Cgn3rog Ps4 party issues

Jasonkandola
I Plan to Stick Around

when i want to talk someone in party chat im always ending up with nat types with the other people i dont lag or anything its just the party chat

 

 

 

 

 

***Edited Labels***

33 REPLIES 33

Re: Cgn3rog Ps4 party issues

Jasonkandola
I Plan to Stick Around

well ill see if i can pick up the cgn3acsmr and see if anything is resolved thank you datalink for the help and ill try to make a static ip on this modem

Re: Cgn3rog Ps4 party issues

Yes please, try the static IP and set the ports if you have time to experiment with it. 

 

  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479

 

 

http://portforward.com/english/routers/port_forwarding/HitronTechnologies/CGN3/PS4.htm

 

The page from portforward.com which shows how to forward ports for the PS4 on the CGN3, indicates to forward port 1935 as well.  This isn't indicated on the PS4 site.  Something to keep in mind.



Re: Cgn3rog Ps4 party issues

Hi @Jasonkandola

 

As @Datalink has mentioned, I recall users mentioning the CGN3ACSMR with the latest firmware fixed the party chat issue.

 

Here is a linked post from @rustak mentioning the update fixed the party chat issue.

 

I am not sure if they had port forwarding setup, but nevertheless it would be a good idea to get that setup.

 

I never use the Party Chat feature so I wouldn't be able to comment.

 

RogersAsif

Re: Cgn3rog Ps4 party issues

rustak
I've Been Here Awhile

Yup, the firmware update fixed all party chat issues.

 

No port forwarding is set up -- we have two PS4s in the house, so explicit port forwarding wouldn't be possible.  UPnP is enabled on our router so the PS4s figure out what ports they want themselves. (ASUS router; the CGN modem itself is in bridge mode)  Works fine now, whereas before the firmware update it was almost completely unusable.

View solution in original post

Re: Cgn3rog Ps4 party issues

RogersAsif
Retired Moderator
Retired Moderator

Thanks for the additional info @rustak !

 

RogersAsif

Re: Cgn3rog Ps4 party issues

NeilKearns
I've Been Here Awhile

Hello,

I am a new rogers internet 100u customer. I have been trying to use my ps4 with my friends and we keep getting nat-error messages from my ps4 and then our party drops and we can't hear each other.

 

I have searched and read a number of threads here. I have tried creating a static ip for my ps4 and then putting the 

CGN3ACSMR in DMZ mode by picking the ip address of my ps4 from the running processes. 

 

I have also tried forwarding the ports specific to the ps4, enabling/disabling UPNP 

 

The last thing I can't seem to control is the firmware. This modem seems to be set to: 4.4.8.13 which I think is outdated.

 

Any chance of getting some help here to push the new firmware? Lastly, I am connecting my ps4 via wireless.

 

Just wondering if something like Power Line would fix this, if the firmware is not helpful?

 

Cheers,

Neil

Re: Cgn3rog Ps4 party issues

Wait for the firmware update to 4.5.8.16 before  you pass judgement on the CGN3ACSMR.  That firmware version should help.  It normally takes 48 hours or more for the firmware to upgrade after the modem goes active on the network.   There are mixed comments regarding both PS3 and PS4 with this modem, so it may be a matter of which game is played and the server that the game runs on.  After the firmware is updated, set up a static ip again and port forwarding as well.  With the updated firmware and those items set up, that will hopefully resolve the issues.  Try running different games to see is there actually is a difference caused the selection of the game.  If all of that does not work, I think the only other thing you can do is trade the modem in for a CGN3, which will have a higher latency, but should resolve any other issues.  Does the PS4 have a 5 Ghz capability?  If so, that is probably where you should be running the network instead of a 2.4 Ghz network.



Re: Cgn3rog Ps4 party issues

NeilKearns
I've Been Here Awhile

Thanks for the reply. Gaming seems to be fine. I have connected online to about 6 or 7 different games to test. The main concern is the party chat capabilities. The party chat will be fine for x amount of time, and then a popup message will indicate that i can't chat with [player name] because of a nat-type error.

 

Like you said, the firmware will hopefully correct this issue. I just don't understand why the chat is fine, and then will become blocked between two rogers clients. 

 

Is there a way to expediate this firmware upgrade? Support request? 

Re: Cgn3rog Ps4 party issues

NeilKearns
I've Been Here Awhile

Sorry, i forgot to mention that there is no 5g connectivity on the ps4.

 

2.4ghz only.

 

Have these experiences from other users strictly been over wifi? Wondering if a powerline solution is viable?

Re: Cgn3rog Ps4 party issues

There has been a previous comment that the update solved the party chat issues.  The firmware push as requested ended on the 8th of July when the firmware went network wide during that week.  As of now @CommunityHelps will only address the firmware issue if the modem goes beyond 48 hours without updating.  If that is the case, then perhaps there is a signal issue which is preventing the update.  The updates normally occur during the nightly maintenance periods so perhaps it will occur later tonight.



Re: Cgn3rog Ps4 party issues

NeilKearns
I've Been Here Awhile

Thanks for the info, will hold tight and see if the firmware updates overnight.

Re: Cgn3rog Ps4 party issues

As I look around the forum, I'm finding plenty of people experiencing all kinds of issues with the CGN3, which is somewhat worrysome, but I'll present my issue and with any luck somebody here has experience with it. I got the CGN3ROG several months back, and didn't really find it having any trouble at all. Sometimes sites would load a little slow, or not at all, but a couple seconds later things would load up and all was well! That being said, I started getting into some online gaming, and that's when things got interesting. I would start playing the game, and generally speaking it would work fine, other than having a little lag here and there (which was surprising, considering the download speeds). But then the disconnects began to happen. From what I can tell, it's completely at random. The game will work fine, then lag hard, and then it'll tell me that I've been disconnected. Sometimes it'll take 15 minutes to happen, sometimes it'll take an hour. The annoying part is that as soon as I try to troubleshoot the problem once it's happened, the connection is back up with no problems like nothing happened. I tried several games to make sure it wasn't a server side issue, and they all had the same problem. After reading through some of the posts on here, I decided that maybe my best bet would be to throw the router I was using before (less than a year old) on there and see if that helped anything. Not only did it not help, but my connection is now even worse than it was before, with all kinds of lag, watching online videos on anything other than Netflix is near impossible, and the games that were just disconnecting before are lagging hard all the time. Do I have a lemon CGN3, or do you think something else is at play here? I have to admit that I'm not a total dolt when it comes to software and hardware issues on a computer, but when it comes to connection issues I'm 100% lost, it's all Greek to me. Any and all assistance would be greatly appreciated!

Thanks!

Re: Cgn3rog Ps4 party issues

All CGN3 series modems have or had latency issues to and thru the modem.  If you run a ping test to the modem you will see that the ping return times, ping to ping are random and inconsistent, instead of being down at 1 ms or less, which is what one expects.  Bring up a command prompt and type:

 

ping 192.168.0.1 -n 20

 

You will see what I mean by random and inconsistent.  If you increase that number to 1000, you will probably see an average of 5 ms for a return time.  If you were to ping an external address, that ping time is effected by the latency thru the modem.  That is the current situation with the CGN3 and CGN3ACR.  

 

A firmware update was developed and deployed for the CGN3ACSMR which brings that latency to the modem down 1 ms and drops the latency thru the modem as well.  This version also resolves connection issues with online games, VOIP devices, VPNs, and just about any other latency intolerant application.  At some point in time, the changes to this firmware that improve the latency figures will migrate down to the CGN3 and CGN3ACR.  When?  Don't know.  

 

If you look at the first post in this thread, you can see the difference in ping times for the CGN3ACSMR, before and after firmware version 4.5.8.16 is loaded:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/2532...

 

As far as using a router, the router itself has to be capable of handling higher data rates now, especially the 100 or 250 Mb/s plans.  Even if it's capable of handling those rates, it has to be configured for those rates, which basically means no QOS, Traffic Monitoring or any other function that requires the router CPU to do something with, or to the data.  That requires CPU time which in turn causes the data throughput to drop, so the choice with a router at higher speeds becomes one of throughput rates (speed) versus functionality used on the router.  Beyond the router speed issues, the modem and router also have to be connected and configured to work together.  With a combination of the wrong physical connection and mismatched router configuration, you can end up with very poor throughput rates.

 

Just to be sure that you don't have cable issues, can you log into the modem, navigate to the STATUS... DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread.  Those tables contain the cable signal levels and signal to noise ratios which might be of interest.