So, picked this up today, got it home and the remote they gave me, didnt work, SO back to Rogers PLus I go.
Got home finally, box wouldnt authorize, so, on the phone for 40 mins to get it authorized.
5 Hours later, half my channels work, half are just black, hald say i dont have them purchased and none, not a single one of the On Demand systems work. Also, I cannot search for anything, and cannot program any recordings.
Now I would not be very upset about this except for 2 things.
1. I was told "Oh No problem should be right as rain by the time you get home."
2. I apparently have to wait up to 24 HOURS for the system to recognize what its doing?
24 HOURS? last time I knew of a computer needing 24 hours to do something Im pretty sure it was the size of a Minibus. WTH.
So, despite having the next couple days off, and the NEWEST of the NEW tech, its all borked to heck. and ill probably not get to watch anything I want to for my weekend.
Someone, kindly remind me why i pay so much for cable?
If anyone wants me, Ill be on NETFLIX
Solved! Solved! Go to Solution.
I'm hoping this helps others as I've been experiencing the dreaded On-Demand #835MC error code for over a year with no fix on the horizon, well except for a "We know there is an issue and a fix is in the works.." call to the CS reps.
I got the Nextbox 3.0 and On-Demand didn't work from day 1. I had 2 PVRs in my household and a regular HD Digital box. I had replaced the HD Digital box with the Nextbox but didn't deactivate the HD box (didn't think I had to - important to read below).
So talking with the rep yesterday we were brainstorming the On-Demand issue and he mentioned that I was on a grandfathered plan which may be the issue of On-Demand not working on the NEW NextBox (please note that On-Demand works on ALL the older digital boxes in my house).
Since I only had TVs connected to 3 outlets (my old PVRs and new NextBox 3) I told the rep to deactivate the regular HD box (which wasn't in use) to see if that would help (since I had 4 active units on my account but only needed 3). When I got home that evening...VOILA! On-Demand is now working on the NextBox 3.0!!!!
So to summarize (and hopefully this helps others), try these options:
Hope this helps.
I was also thinking that the error/issue could also be that I had 4 active digital boxes on my account BUT only 3 boxes connected. So IF the 4th digital box was connected to an outlet, and therefore receiving a signal to/from Rogers, the issue MAY not have happened.
This is not verified. But I thought I would post just in case some are thinking that they can only have a maximum of 3 digital boxes connected.
This would have to be tested to verify as well.