Cant Cancel Online Billing

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I've Been Here Awhile
Posts: 3

Cant Cancel Online Billing

when i try to cancell my online billing it brings me to a payment tab

 

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Retired Moderator
Retired Moderator
Posts: 700

Re: Cant Cancel Online Billing

Welcome the Community @Shane_W

 

In order to cancel online billing you need to speak to Rogers representative as the option is no longer on the website.

 

You can do this by speaking to Live Chat. To reach live chat visit here.

 

We can also have a @CommunityHelps specialist reach out to you via Private Message on the Community Forums.

 

Please let us know how you like to proceed.

 

RogersAsif

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Retired Moderator
Retired Moderator
Posts: 700

Re: Cant Cancel Online Billing

Welcome the Community @Shane_W

 

In order to cancel online billing you need to speak to Rogers representative as the option is no longer on the website.

 

You can do this by speaking to Live Chat. To reach live chat visit here.

 

We can also have a @CommunityHelps specialist reach out to you via Private Message on the Community Forums.

 

Please let us know how you like to proceed.

 

RogersAsif

View solution in original post

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Rogers Employee
Rogers Employee
Posts: 992

Re: Cant Cancel Online Billing

Hi @Shane_W just like @RogersAsif states, LiveChat can help you and also call Customer Sevice at 1-888-ROGERS-1

That is, if @CommunityHelps hasn't already resolved your issue
🙂

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I've Been Here Awhile
Posts: 3

Re: Cant Cancel Online Billing

@RogersAsif if you could get @CommunityHelps to change the billing info to mail that would be great

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Retired Moderator
Retired Moderator
Posts: 700

Re: Cant Cancel Online Billing

@Shane_W Sure not a problem. I will have @CommunityHelps reach out to you via Private Message on the Forums. Please check your inbox.

 

Thanks,

RogersAsif

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I've Been Around
Posts: 1

Re: Cant Cancel Online Billing

I just received an email telling me that I have registered for online billing?!! How and when did that happen, and how do I unregister?!!!

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Retired Moderator
Retired Moderator
Posts: 129

Re: Cant Cancel Online Billing

Hi @ evilnbr and welcome to the forums!

 

Were you able to resolve your online billing concern? If not let us know and we could have someone from our @CommunityHelps reach out and assist.

 

Cheers!

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I've Been Around
Posts: 1

Re: Cant Cancel Online Billing

can you tell me how to receive paper invoices by mail