Cannot uninstall previous version of Rogers online protection

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I've Been Around
Posts: 1

Cannot uninstall previous version of Rogers online protection

Hi, 

 

I had a lot of problems since I tried to download the free version of the new online protecting, Rogers TechXpert. I cannot download basic version. It wants me to remove the old version but when I say yes, I get the error message "An error (-5005: 0x80070002) has occured while running the setup".

Error Information:

>Kernel\KernelMedia.cpp (95)

>SetupNew\setup.cpp (851)

PAPP:Rogers Online Protection

PVENDOR:Rogers (http://www.rogers.com)

PGUID:35AE9CC9-10A3-4A24-87DF-A6A99BDC1969

 

I contacted Rogers on chat and got a link to uninstall, but it's not working at all. This means that I do no have a protection on my laptop right now and it's bugging me.

 

Are there someone who can help me please?

 

Thanks.

 

Annette

 

 

***edited labels***

I'm Here A Lot
Posts: 6

Re: Cannot uninstall previous version of Rogers online protection

Me too. They really can't figure it out. Amazing!
Highlighted
Resident Expert
Resident Expert
Posts: 13,804

Re: Cannot uninstall previous version of Rogers online protection

There is likely something wrong with the app/installer/uninstaller.

The guys on the phone, are not the developers, and likely only know what of the app that they are trained to.. they likely dont have the info to fix it.

HOPEFULLY they have passed it on internally to the developers.