Cannot send MMS while on Edge with Lumia 920

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I Plan to Stick Around
Posts: 32

Cannot send MMS while on Edge with Lumia 920

Received my Lumia 920 yesterday and everything is great except for two issues. 1) My battery drains extremely fast. 2) I cannot send MMS while connected to Edge/G (assuming G means GSM?).

 

My first problem is with the battery. I received the device and fully charged it. Then I set it up and everything was fine, until I checked the battery. After an hour it was at 70% (1PM). By the time I got home from work, at 5PM the battery was at 20%. I barely used it all afternoon. By the time supper was cooked the phone said "Goodbye" and turned off...

 

So I thought, maybe it's because LTE is scarce in my area of Halifax. I've noticed my device constantly switches from Edge, to 3G, to 4G, to LTE, and then back to Edge... Repeat... So I manually set the phone to 2G only. The battery life is still terrible, so that tells me there's most likely an issue with the radio or the battery itself. I charged it over night and then the next morning I noticed that I couldn't send picture messages on Edge. Continously said Can't send media. So I turned on LTE and picture messages sent fine in 3G, 4G or LTE. But as soon as the device goes into Edge, MMS will not go.

 

Rogers is sending me a replacement, but I thought I'd ask the question anyway. Can anyone try setting their device to 2G only, and try sending a picture message? Does it work? Because I live in an area of Halifax where I only receive Edge service. Its like a 10 block radius of only Edge service (the old people here dont want the wireless companies to put in new towers because it gives them cancer). So while I'm home, I won't be able to send MMS. My previous phones were the iPhone 4, 3GS, and 3G - they all sent MMS while on Edge with no problem (until iMessage arrived, and that screwed up everything LOL).

 

 

****Edited Labels****

Social Media Specialist
Social Media Specialist
Posts: 1,087

Re: Cannot send MMS while on Edge with Lumia 920

Hey Corman,

 

That does seem a bit odd as EDGE should still give you data access.  It would be understandable for the messages not to go out when connected to GSM only as MMS requires a data connection to work.  

 

Are you able to browse the web when connected to EDGE?  The fact that you are mentioning that you didn't have a problem before the 920 would lead me to believe it might be a configuration issue.

 

Would any other 920 users be able to test and report their findings?

 

Thanks,

 

RogersAndrewNP

Resident Expert
Resident Expert
Posts: 2,552

Re: Cannot send MMS while on Edge with Lumia 920

yeah what andrew said, can u browse the net on edge? did u check the settings? there is a cellular data menu if its off u cant receive mms, try turning it on and try again


I Plan to Stick Around
Posts: 89

Re: Cannot send MMS while on Edge with Lumia 920

If your home is like mine, then dropping to EDGE simply means the phone having trouble properly connecting to a Rogers tower. I've had this issue with the last... 3 or so phones (all Rogers) because I seem to be at the edge of a tower's coverage.

I Plan to Stick Around
Posts: 32

Re: Cannot send MMS while on Edge with Lumia 920

I'm sorry, I completely forgot I posted this.

 

I'm still having this issue. I cannot send any MMS messages while connected to 2G/Edge. I can browse the web just fine. Text messages will fail frequently as well, although MMS fails 100% of the time.

 

I can reproduce this issue simply by restricting my device to 2G only. It always fails.

 

I cantacted Rogers Technical support and they sent me a new Lumia 920 device. After I received the new device I immediately tried sending a MMS. It failed. I can place my SIM in another device, on Edge, and it works fine. So I know it's not my account or the SIM card.

 

My house is in downtown Halifax, but 3G is scarse. I'm usually on Edge when inside my house and office. My service frequently rolls from Edge, to 3G, to 4G, and then back to Edge, repeat. Over an over.

 

My last phone was an iPhone 4, which never had an issue and was often on Edge as well. My wife has a Galaxy Nexus which is on Edge most of the time while inside our house. Her MMS send fine. Never fail whenher device is restricted to 2G only.

 

After talking with a few Rogers reps I ended up sending the replacement device back. My original device is spectacular and has amazing battery life (which is something I've always struggled with since signal constantly switches from Edge, 3G, 4G in my home and at work). Since the MMS issue happened on both Lumais I've come to the conclusion that the issue is either related to the Carrier firmware on the Rogers Lumia 920, or it's a network issue only affecting some devices.

 

One of the reps said they would submit a ticket about the MMS/Edge issue. But to be honest, I'm not really sure if they are looking into it or not. I never got a call or anything. There is definately an issue. I can take my device to a Rogers store and reproduce the issue every time.

 

If anyone in the Halifax area has a Lumia 920, please try restricting your device to 2G only and try sending a picture message. Should say "Can't send message Try again". I'd be intersted to know if you're experiencing the same issue. Thanks.

I Plan to Stick Around
Posts: 103

Re: Cannot send MMS while on Edge with Lumia 920

I suspect you might be right about a limitation of the Nokia radios in the phones, or the antennas.

Here in Victoria, we're supposed to have full-power LTE, but even downtown, I very rarely see LTE on my Lumia 900, even tho other manufacturers phones have it 'locked in' all the time.

 

And I frequently see it drop to 3G as well, which I've never seen on LG, Samsung, or Apple phones...

/drt
I Plan to Stick Around
Posts: 22

Re: Cannot send MMS while on Edge with Lumia 920

The same thing happens to me but is across the board with MMS and text, no matter if it's 2G/Edge/3G/3G+/LTE. MMS only sends about 50% of the time, texts fail less but MMS is bad.
I Plan to Stick Around
Posts: 32

Re: Cannot send MMS while on Edge with Lumia 920

My mms will succeed as long as I have more than one bar on anything 3G and higher. Edge is 100% fail rate for me. And although LTE has improved in Halifax, I'm always on Edge in my home (which is near city center). I'm also having a problem where pictures sent to me are only half downloading. Seems to happen while I'm on Edge.

I Plan to Stick Around
Posts: 103

Re: Cannot send MMS while on Edge with Lumia 920


@Corman wrote:

My mms will succeed as long as I have more than one bar on anything 3G and higher. Edge is 100% fail rate for me. And although LTE has improved in Halifax, I'm always on Edge in my home (which is near city center). I'm also having a problem where pictures sent to me are only half downloading. Seems to happen while I'm on Edge.


It could be a network-imposed limitation that won't allow 'significant' data (or any at all) to be transferred over an Edge connection.  Edge is the lowest possible connection type, and it is possible Rogers has said that 'voice over all' is the order of the day at those low connection types.

/drt
I'm Here A Lot
Posts: 5

Re: Cannot send MMS while on Edge with Lumia 920

This isn't just a Lumia 920 issue when on Edge; I was travelling out in NS and ran into the same thing with my iPhone 4 (no MMS while on Edge). So its a "Rogers network thing" as opposed to a "phone thing".