Cannot log in to the billing section of my account

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Cannot log in to the billing section of my account

Why is something that is so simple at every other company I deal with so complicated at Rogers? For several days now I have been unable to log in to the billing section of MyRogers in order to pay my bill.  This problem occurs for me every second or third month, although it rarely goes on for days as it has in this case.  Also, why will the system never accept my American Express card for payment?  Rogers supposedly accepts Amex, and my card works for online payments everywhere else.  Does Rogers just enjoy being difficult to deal with?

 

***edited labels***

I'm a Trusted Contributor
Posts: 766

Re: Cannot log in to the billing section of my account

I tried to 'like" this four times but it only worked once.Smiley Sad

 

 

 

I think it is some modern twisted marketing approach  in which they feel that if "Rogers" is in everyone's discussion  it is advertising.  They just don't seem to realize that when their is a long list of expletives following the name  it is likely having a negative affect on the actual number of customers they retain.  Smiley Wink

 

I'm sure the folks here will help you out and get it straightened out for you. 

It seems that the system here is a lot like a horse .... with enough repetition and correction it will eventually get it right and all will go smoothly until the next change . Smiley Happy

Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Cannot log in to the billing section of my account

 

Hi @David111

 

Welcome to the Communty Forums!

 

Sorry to hear about your recent experience with trying to change your access your bill, that can be frustrating to deal with.

 

Let’s see if we can turn this experience around for you by looking into your MyRogers profile.

 

To assist you with a new plan we would need to access your account.

 

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

@RogersPrasana