I just noticed that my bill is much higher than normal for no apparent reason.
I called Rogers to find out why and have it fixed but ended up remaining on hold for an hour and forty five minutes, after which the call was disconnected on their end.
When I tried calling back, I got an instant busy signal (the same signal after multiple tries, and every phone number I could find for Rogers).
Next I tried the live chat, which told me that there are no available operators.
Now I am here and I just want to know what is going on.
Solved! Solved! Go to Solution.
I was on hold for 2 hours and 5 minutes and then Rogers hung up on me.... Beyond frustrated.. The same thing happened to me yesterday. If we wait and call back tomorrow he $60 deal will no longer be applicable I assume? I have called 35 times since then and just get the busy tone. I've been a long time customer and I am at the tipping point of switching carriers.
Ok, I can understand (maybe) why the phones are busy and maybe Live Chat, but I don't understand why I can't make the changes through MyRogers...that takes no human interaction.
The only reason Rogers would shut that down is so people can't take advantage of the deal. You would think that a company that had a net income of $1,481,000,000 last year would be able to invest a little in the website and customer service.
The plan is only able to be added by customer service. That is how Rogers wanted it to be added. If they let everyone do it online, their website would fail and crash causing the whole website to be shut off and customer service once again be flooded by customers. In the end, the same fail would happen. No matter what route they took.
lets put it this way. When a iPhone gets launched, on launch day the systems at the store and online flood and shut down due to it. That is a few thousands trying to get the phone. Now try more then those thousands trying to do the same thing online with the plan and at store level and over the phone. The whole system would fail and shut down causing kaos and or major issues.
So in the end as i said it would go to same route and would be down either way.
If you think Rogers did it for that then you are a bit wrong there.
I am one of the many people attempting to take advantage of the offered 10gb for $60; however, cannot seem to get through by any means to Rogers.
I would be happy to wait in the apparently extremely long queue, except I cannot seem to even get into the lineup. All Rogers phone numbers are going to busy signal, the MyRogers Portal gives me an error message (see image), onlineChat is entirely offline, no one is responding to @RogersHelps twitter.
Is there anything I can do to make sure I get this promotion before it expires at Midnight? Will Rogers be extending the length of the promotion? Will I get totally screwed over?