Not even close, I get a phone call from the back office only for the Rogers employee to tell me he needs more information and will call me back next week.
My issue with that is waiting weeks already for a phone call only for them to tell me they need more time to gather more information? I think they need to care more about customer satisfaction and take less time on lunch breaks... but that's just my opinion.
I've been unable to access my account details through either the website or MyRogers app for close to 2 months now. Technical Support appears to be either unable or uninterested in resolving the issue. I suspect that I am being punished for downgrading to a less expensive package. What is a "reasonable" time to wait before just cancelling my services?
It's really disappointing to hear that you've had these issues for such a long time without any resolution. 😞
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