Cannot access MyRogers Account Details

[oper8]

I can longin to MyRogers site but when I select "Account Overview" in order to see my services I get the following message:

Sorry, we're unable to retrieve your services details at the moment. Please chat with a Care Representative for assistance.

I went to chat and called support several times but nobody told me what is the problem. I tried several browsers and diferrent computers but got the same message. This CLEARLY a problem from My Rogers portal since the site was upgraded. Can anyone tell me when will this be fixed ?

***Edited Labels***

[RogersSannecia]

Hello @mitch2

We would  like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. Next time you are online please send a private message to @CommunityHelps and we can look into your issue further.

Looking forward to your response.

RogersSannecia

[RogersSannecia]

Hello @Penage

Thank you for posting your questions/concerns in the Community Forums. As the Community is a public forum we will continue to deal with your issue via private message.

RogersSannecia

[Cyreef]

Internet Usage is not available at this time for the account you are trying to check. If you have a Hi-Speed Internet account which is not currently registered to this User ID, please click here to add this account now.

I only have one account and its registered with my rogers, so I get the following bug above then I try to view my daily usage, my previous month and my overview. So what is the use of this system when this system is not working properly. Cant make it fast and simple instead of slughing with lots of bling bling interface. Now if you have solved this problem in the passed with an other user you should pin it to your forum so others dont have to repost the same problem over and over. I will not do private message either.

Cy

[RogersMay]

@Cyreef

Welcome to the forums and thank you for your post.

As errors occuring on your account varies on the situation we would need access to your account to further troubleshoot.

If you wish to proceed in doing so please send us a a private message to @CommunityHelps.

Regards,

RogersMay

[fersid]

Did you ever get an answer or just more run around. Don't like the idea of turning my system over to a moderator either .
Just want a plain and simple answer!!! Hope you've had more luck.

[OLDYELLR]

---

@fersid wrote:
Did you ever get an answer or just more run around. Don't like the idea of turning my system over to a moderator either .
Just want a plain and simple answer!!! Hope you've had more luck.

---

While I have seen posts where an amateur CSR has asked a customer give them access to their computer, that's rare and not the norm. When a mod says they're sending you a private message you should respond to, it's just so you give them access to your account so they can fix the problem. Everybody on this board is anonymous, so you can't be helped if they don't know who you are.

[Penage]

Working with the community care people, and after verifying myself, they fixed the access problem.  For me at least, turns out it was an old Pay As You Go plan that was still associated with my account.  It's no longer valid so the system gave the rather generic error message to come back later.  Perhaps the come back later message is what the system uses when it doesn't quite know what the problem is.

Anyway, I'm back with access to MyRogers now.

[RogersHassam]

Thanks for sharing @Penage. Glad it's fixed now :). 

RogersHassam 

[harryp7rd]

I've had numerous failed attempts to login to MyRogers home page and the error message I receive is as follows:

"Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!"

Technically my username does show at the top of the screen "Welcome <username> but trying to navigate to options within MyRogers, and also the Rewards tab, only provides the above message.

I've tried to login via IE and also Safari with no success and the same error message.

If anyone has any guidance, it would be appreciated!

Thanks,

[fersid]

Seems "My Rogers" is messed up in a lot of ways - so frustrating as I still can't access info and it's going on three weeks now!

Maybe it's time to switch providers.

[wantasolution]

I haven't been able to access MyRogers account details since December 10, 2015.  I was able to access it before that without any problems.

I can sign into my account but then get the message:  Looks like you're trying to access your services through MyRogers.  We apoligize, unfortunately the information you're looking for is temporarily unavailable.  Please check back later and thank you for your patience!

I have contacted Live Chat, and I have phoned multiple times and the issue hasn't been fixed.

I have cleared cookies and  cache with no change.  Still have same issue.

How can I access my account information??

[RogersHassam]

Hello @wantasolution,

Welcome to the Community! 

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

Thanks, 

RogersHassam

[RogersGabrielle]

Good Afternoon @harryp7rd and @fersid,

Thanks for clarifying your issue and the steps you have taken already. 

We would like the opportunity to take a deeper look into your MyRogers account and help you resolve the issue.

I’m going to send you a private message from @CommunityHelps. Please check your message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersGabrielle

[4738057]

I always get the following message "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!"  why?  I need to have access to MyROGERS account.

[bb011]

 This pretty much has been happening to me for the past few months and I am unable to pay my rogers wireless bill online because of it, do you know of a way to get past this error message?

"Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!"

Like others have stated it could be due to a dormant account that I have, however I can't see that because I cant get past that error message.

[RogersPrasana]

Hi @4738057 and @bb011

Thank you for posting on the Community Forums.

We'd like to help with accessing your MyRogers profiles and bills.

Please send us a private message to @CommunityHelps the next time you are online and we can assist you further.

@RogersPrasana

[mayha]

I haven't been able to access my account since August 2015. I haven't been able to access my bills or see my usage. Everytime I log in, I get this message "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!"

[shanglimin]

I have the exacly problem please help !!!!!

[RogersZia]

Hi @mayha and @shanglimin

Thank you for posting on the Community Forums.

We'd like to help with accessing your MyRogers profiles and bills.

Please send us a private message to @CommunityHelpsthe next time you are online and we can assist you further.

@RogersZia

[mirz]

I get the same message! "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!" 😞

[RogersZia]

Hi, @mirz

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

Thanks!

@RogersZia