MasterAE wrote:I can't even get that far. I keep getting the "information is temporarily unavailble" message.
You' d think with this many problems now, that if Rogers was actually concerned about customer service they would include a direct phone number in that message where you could call and get the issue straightened out promptly without the CUSTOMER having to waste a lot of time for what seems to be a Rogers issue .
@ajbear1 ... now don't get me wrong ....because I'm thinking if Rogers lets this go on for three months even though you have notified them, you should only be paying for the last single month they send you a bill for. 
What makes you think it's going to be escalated and fixed within a couple of days? Unless that's your personal experience, you're dreaming. This time arround the issue seems to be complicated by having us change our user ID's which then caused us to have to link services to our account again. My problem started on Nov. 16 and I couldn't sign into my account until a couple of days ago. Now that I can, I don't get my internet or TV stats. I do get my wireless, though. I also mysteriously lost Shomi, including it being removed from channel 300 on my PVR.
I had to chuckle today. .... my daughter switched to a different provider a while back. I watched as she logged in to her provider today ... so simple and less hassle than Rogers. Same information with less clutter and less keystrokes. AND she has never had an issue accessing said info.
Now... why can others do it ... but it seems to be such a challenge for Rogers?
Again this month ... it took three times as long to access and print out my Rogers bill as opposed to one for another service provider .... and the bill with the other provider is for more services .... just baffling... and no incentive whatsoever to switch more to Rogers.
Is it something to do with learning to walk before you try to run ?
-
9661 views
-
150 Likes
-
-
