Cannot access MyRogers Account Details

[lockdown2341]

If you call in to customer service we do have the ability to call a support line who can assist with getting old accounts de-linked from the MyRogers profile. If you're not having success I would suggest calling in and having it done for you.

[rapls]

I don't have old accounts.  Same accounts I've had for many years. 

[RogersPrasana]

Hi @rapls

Let's take a closer look at your MyRogers and figure this out for you.

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersPrasana

[greatkk217]

I have the same issue. It said "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!" It's been like this for weeks.

[RogersMaude]

Good day @greatkk217,

Thank you for your post! 

We would love to take a deeper look into this and help you resolve the issue with your access to MyRogers.

Hence why I will send you a Private Message via @CommunityHelps.

Look out for the PM in your inbox.

To access it, click on the envelope icon on the top right corner of this page.

RogersMaude

[eileenyu]

I have the exact same problem right now. Logged in to view my bill. Been having that message for the last 2 days.

[RogersPrasana]

Hi @eileenyu

Thank you for your post.

Have you previously been able to view your bill? What's the error message when you try to view your bill?

Let us know to further assist!

@RogersPrasana

[dixitn]

Hi all:

Do not waste your breath. I go throught to the office of the President. It is a known issue with Rogers thought they do not care to admit it on social medai. The ETA for the fix  is end of November it seems. The Presodents office will be in touch with em in a  weel or so. So stop wasting your time with tech support/

Thanks

[RogersMaude]

Good evening @dixitn,

Thank you for your post! 

We would love to take a deeper look into this and help you resolve you issue.

Let us know if you would like us to reach out via Private Message.

RogersMaude

[greatkk217]

Problem solved. Thank you RogersMaude!