10-25-2015 12:56 PM
@barndoor wrote:
@OLDYELLR wrote:
Good question. But I bet there would be an outcry if Rogers automatically deleted dormant accounts.
Can those accounts be brought back to life or are they dead rather than dormant ?
Maybe, why Rogers had dormant accounts trigger customer lockout ... would be a good question for Rouzbeh Behna,
the techXpert .
Not really. TechXpert has nothing to do with that side of things. It's a service that is meant to provide technical support for your internet and wireless over and above what you would get from standard technical support. They wouldn't have anything to do with MyRogers.
10-25-2015
05:34 PM
- last edited on
10-25-2015
05:56 PM
by
RogersAsif
I haven't been able to log into any rogers sites or apps. Every time it says "experiencing technical difficulties try again later" it's been like that for 2 months. It's the same on my computer.
10-26-2015
07:37 AM
- last edited on
10-26-2015
12:08 PM
by
RogersPrasana
lockdown2341 wrote:
Not really. TechXpert has nothing to do with that side of things. It's a service that is meant to provide technical support for your internet and wireless over and above what you would get from standard technical support. They wouldn't have anything to do with MyRogers.
Yup and thats what I want .... Rogers to get some tech support for their internet!!
And look at that , the following post is yet another customer that can't get into their account?
So maybe instead of keeping you in full employment they could actually fix it so customers don't have to waste so much of their time trying to get in contact with staff for issues that never should have been an issue in the first place .
If there are this many customers here with this prob;lem how many are there really out there that have issues? Sounds Like a number went to Epost to fix it and now you're taking that away ....
10-26-2015 08:44 AM
Thank you for your post.
That's frustrating to deal with. We woud like to help get your access to your bill.
I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
10-26-2015 09:05 AM
OLDYELLR wrote:Good question. But I bet there would be an outcry if Rogers automatically deleted dormant accounts.
Actually why would there ?
Didn't Maude say max of two months and it's gone. It's not dormant ... it's DEAD.
No reason not to just make them disappear.
And if you were one, with one of these accounts wouldn't you rather have it deleted automatically rather than be locked out of your account with no previous notice??
10-26-2015
12:43 PM
- last edited on
10-26-2015
12:50 PM
by
RogersMaude
I posted about not being able to view bills since April 27, although I don't know if this problem is related to what is being discussed.
I have no issues accessing My Rogers. The latest bill displayed is April 27th 2015. The only accounts linked are my wireless and Cable bills. I never had a pay as you go account. I reported the issue to Rogers recently, and was told they would investigate...Anyone have any other ideas?
10-26-2015 01:01 PM
Hi @bryans05
We can definitely take a look and assist you with viewing your bills.
I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
10-26-2015 05:02 PM
It's been happening to me too. Phone support and chat both told me it's my pc issue and not Rogers. I told them I've tried multiple PCs at mulitple sites using both the latest version of IE and Chrome and they still said it's me not them. Getting frustrated
10-26-2015 05:08 PM
This solution is dependant on being able to open the tab with Link Account on it. The error message prevents you from getting there
10-26-2015 05:50 PM
Hello, @rapls
Welcome to the Rogers Community Forums!
When was the last time were you able to view your bill? Do you have a popup blocker or any other similar plugin running on your browsers?
Please let us know so that we can engage appropriate support group for you, thank you.
Cheers,
RogersMoin