Cannot access MyRogers Account Details

[oper8]

I can longin to MyRogers site but when I select "Account Overview" in order to see my services I get the following message:

Sorry, we're unable to retrieve your services details at the moment. Please chat with a Care Representative for assistance.

I went to chat and called support several times but nobody told me what is the problem. I tried several browsers and diferrent computers but got the same message. This CLEARLY a problem from My Rogers portal since the site was upgraded. Can anyone tell me when will this be fixed ?

***Edited Labels***

[grandmagwen]

As all of you, I'm having the same issues signing in to MyRogers.

I guess it isn't MyRogers anymore, or if this continues it certainly won't be. It's getting a little bit ridiculous when Rogers promises that you can access your services on line and self serve and monitor some of the products, then screw things up so you can't do anything!! I've been trying to sign in since the beginning of the summer and this is almost November. WHAT IS THE PROBLEM? 

If this is not solved within the next month, I will definately be looking at some alternatives for servicing for my Internet, home phone, and cell phone. Rogers customer service is going downhill like a runaway train. Sad state of affairs.

Does anyone from Rogers actually read the comments on this forum??????

[bryans05]

Is anyone else having issues accessing their Rogers bills?

I can't view any Cable bills since April 2015. This is the latest date that appears in the dropdown box. Even when I click view current bill, it takes me to April 2015. There is a link that says to view from September 13th click here, well, it takes me right back to the same screen...

Thanks,

Bryan

[ladivita]

The only way to get this fixed is you have to contact rogers technical support directly.  There is an issue on there new system that screws up the account if you have an old obsolete Pay as you go account.  They have to remove it directly and when they do then you will be able to logon again.

[ladivita]

The problem is solved simply... Just contact Rogers.

The only way to get this fixed is you have to contact rogers technical support directly.  There is an issue on there new system that locks you out of  the account if you have an old obsolete Pay as you go account.  They have to remove it directly and when they do then you will be able to logon again.

I had the same problem and it was fixed very quickly after I contacted them and they cleared out the old account.

[lockdown2341]

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@barndoor wrote:

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@OLDYELLR wrote:

Good question. But I bet there would be an outcry if Rogers automatically deleted dormant accounts.

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Can those accounts be brought back to life  or are they dead rather than  dormant ? 

Maybe, why Rogers  had dormant accounts  trigger customer lockout ... would be a good question for Rouzbeh Behna,

the techXpert .

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Not really. TechXpert has nothing to do with that side of things. It's a service that is meant to provide technical support for your internet and wireless over and above what you would get from standard technical support.  They wouldn't have anything to do with MyRogers.

[Victactoria7]

I haven't been able to log into any rogers sites or apps. Every time it says "experiencing technical difficulties try again later" it's been like that for 2 months. It's the same on my computer.

[barndoor]

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lockdown2341 wrote:

Not really. TechXpert has nothing to do with that side of things. It's a service that is meant to provide technical support for your internet and wireless over and above what you would get from standard technical support.  They wouldn't have anything to do with MyRogers.

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Yup and thats what I want .... Rogers to get some tech support for their internet!!

And look at that ,  the following post is yet another customer that can't get into their account? 

So maybe instead of keeping you in full employment they could actually fix it so  customers don't have to waste so much of their time trying to get in contact with staff for issues that never should have been an issue in the first place .

If there are this many customers here with this prob;lem how many are there really out there that have issues? Sounds Like a number went to Epost to fix it and now you're taking that away ....

[RogersPrasana]

Hi @Victactoria7

Thank you for your post.

That's frustrating to deal with. We woud like to help get your access to your bill.

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersPrasana

[barndoor]

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OLDYELLR wrote:

Good question. But I bet there would be an outcry if Rogers automatically deleted dormant accounts.

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Actually why would there ?  

Didn't Maude say max of two months and it's gone.  It's not dormant ... it's DEAD. 

No reason not to just make them disappear.    

And if you were one, with one of these accounts wouldn't you rather have it deleted automatically rather than be locked out of your account with no previous notice?? 

[bryans05]

I posted about not being able to view bills since April 27, although I don't know if this problem is related to what is being discussed.

I have no issues accessing My Rogers. The latest bill displayed is April 27th 2015. The only accounts linked are my wireless and Cable bills. I never had a pay as you go account. I reported the issue to Rogers recently, and was told they would investigate...Anyone have any other ideas?

[RogersPrasana]

Hi @bryans05

We can definitely take a look and assist you with viewing your bills.

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersPrasana

[rapls]

It's been happening to me too.  Phone support and chat both told me it's my pc issue and not Rogers.  I told them I've tried multiple PCs at mulitple sites using both the latest version of IE and Chrome and  they still said it's me not them.  Getting frustrated

[rapls]

This solution is dependant on being able to open the tab with Link Account on it.  The error message prevents you from getting there

[RogersMoin]

Hello, @rapls

Welcome to the Rogers Community Forums!

When was the last time were you able to view your bill? Do you have a popup blocker or any other similar plugin running on your browsers?

Please let us know so that we can engage appropriate support group for you, thank you.

Cheers,

RogersMoin

[lockdown2341]

If you call in to customer service we do have the ability to call a support line who can assist with getting old accounts de-linked from the MyRogers profile. If you're not having success I would suggest calling in and having it done for you.

[rapls]

I don't have old accounts.  Same accounts I've had for many years. 

[RogersPrasana]

Hi @rapls

Let's take a closer look at your MyRogers and figure this out for you.

I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

@RogersPrasana

[greatkk217]

I have the same issue. It said "Looks like you’re trying to access your services through MyRogers. We apologize, unfortunately the information you’re looking for is temporarily unavailable. Please check back later and thank you for your patience!" It's been like this for weeks.

[RogersMaude]

Good day @greatkk217,

Thank you for your post! 

We would love to take a deeper look into this and help you resolve the issue with your access to MyRogers.

Hence why I will send you a Private Message via @CommunityHelps.

Look out for the PM in your inbox.

To access it, click on the envelope icon on the top right corner of this page.

RogersMaude

[eileenyu]

I have the exact same problem right now. Logged in to view my bill. Been having that message for the last 2 days.

[RogersPrasana]

Hi @eileenyu

Thank you for your post.

Have you previously been able to view your bill? What's the error message when you try to view your bill?

Let us know to further assist!

@RogersPrasana