I have the same exact issue, Rogers customers service told me to contact Spotify and Spotify told me to contact Rogers.
What a nightmare!!!!
Welcome to the Community
Thank you for your post, I am sure a lot of users are wondering the same thing.
Keeping in mind that our customers may not remember to cancel their included experience subscription, after benefiting from it for an extended period of time, we've made it simpler!
You do not have to manually cancel the subscription to Spotify Premium, if you do not want to get billed, once the 24 months expire.
I am sorry you were not provided with this information and it resulted in a poor customer experience.
For a lot of customers who initially signed up, the 2-year subscription for Spotify Premium is expired or coming to an end. Unlike the 6 months promotion, where you would automatically be enrolled/charged for a paid subscription (unless you opt out), it is not the case for the 24 month original offer.
If your Spotify Premium 2 year included experience is terminated, your access stops and your account status changes to Spotify Free.
You can still login with your same Spotify ID and your playlists and settings remain the same. However, you lose access to Premium’s unique features such as Offline Mode. You can buy Spotify Premium later and you’ll get those features back.
Hope this helps!
Welcome to the Rogers Community Forums! 🙂
I'm surprised that you want to cancel your Spotify subscription, I understand the added cost is a turn-off but it's an awesome feature that I use daily!
Cancelling the subscription is not actually done within the Spotify App please follow the steps outlined below to cancel your subscription before the expiration date to avoid being charged for an additional month.
1.) Sign into www.rogers.com
2.) Click on MyRogers near the top center of the screen
3.) About halfway down the page you'll see "What You Have"
4.) Spotify should be listed select "Manage"
5.) There should be an option to "Unsubscribe" from this menu
I hope this helps!
Please send us a private message @CommunityHelps the next time you're online and we can take a closer look and try to get the subscription canceled from our end before you end up being charged.
For more information on our private messaging system check out our blog.
Hello..when I follow the instructions to cancel spotify it does not give the option to cancel anywhere...does this mean it will automatically cancel on it's own? My only options are to listen, you have this (blue button) and Learn more (grey button)