12-09-2016
04:54 PM
- last edited on
12-09-2016
05:19 PM
by
RogersRoland
As part of my share everything plan, I was given a 2 year trial to spotify premium. Myrogers says that this trial will last until sept 2017 but before then I want to now how I would go about cancelling the subscription so that I am not charged extra.
*edited labels*
12-09-2016 05:50 PM
Hi @hleung123,
Welcome to the Community!
Sad to hear you want to discontinue the service, especially since you have 9 more months remaining in the subscription. How has your experience been so far?
If you do still want to cancel the subscription, please follow the steps below:
RogersZia
12-10-2016 01:23 PM
I had the exact thing happen to me today. Talk about frustrating! Also not so impressed with customer service as of late.
06-21-2017 01:56 PM
06-21-2017 03:47 PM
Hi @photojuice
Welcome to the Community Forums and thank you for posting.
If you are having trouble with cancelling your Spotify subscription, we can assist you and take care of it for you.
Please send us a Private Message next time you're online.
For more information on our private messaging system check out our blog.
RogersPrasana
08-19-2017 08:22 PM
08-20-2017 08:37 PM
Hi @penzioner,
Thanks for your post. I totally understand how frustrating it can be to receive multiple texts like this.
Having said that, we are aware of this issue and are working towards a resolution. If you'd like, I can escalate a ticket on your behalf. To do so, please send a Private Message to @CommunityHelps.
For more information on our private messaging system check out our blog.
Kind regards,
RogersShaun
08-21-2017 07:52 AM
09-01-2017 06:54 AM
09-02-2017 08:27 AM
Hello @Hhh57,
Welcome to the Community and thank you for your post.
I hope you've enjoyed the experience so far.
If you're still having difficulties cancelling the service please reach out to us via PM @CommunityHelps so we can assist you further. To learn more about our private messaging system please read this blog.
RogersZia
09-25-2017 04:14 PM
I have the same exact issue, Rogers customers service told me to contact Spotify and Spotify told me to contact Rogers.
What a nightmare!!!!
09-25-2017 08:57 PM - edited 09-25-2017 09:01 PM
Hey @jacefoil,
Welcome to the Community
Thank you for your post, I am sure a lot of users are wondering the same thing.
Keeping in mind that our customers may not remember to cancel their included experience subscription, after benefiting from it for an extended period of time, we've made it simpler!
You do not have to manually cancel the subscription to Spotify Premium, if you do not want to get billed, once the 24 months expire.
I am sorry you were not provided with this information and it resulted in a poor customer experience.
For a lot of customers who initially signed up, the 2-year subscription for Spotify Premium is expired or coming to an end. Unlike the 6 months promotion, where you would automatically be enrolled/charged for a paid subscription (unless you opt out), it is not the case for the 24 month original offer.
If your Spotify Premium 2 year included experience is terminated, your access stops and your account status changes to Spotify Free.
You can still login with your same Spotify ID and your playlists and settings remain the same. However, you lose access to Premium’s unique features such as Offline Mode. You can buy Spotify Premium later and you’ll get those features back.
Hope this helps!
RogersMaude
09-25-2017 10:57 PM
09-25-2017 11:03 PM
09-26-2017 01:26 PM
09-26-2017 09:32 PM - edited 09-26-2017 09:33 PM
Hello @Hybrideangel,
Welcome to the Rogers Community Forums! 🙂
I'm surprised that you want to cancel your Spotify subscription, I understand the added cost is a turn-off but it's an awesome feature that I use daily!
Cancelling the subscription is not actually done within the Spotify App please follow the steps outlined below to cancel your subscription before the expiration date to avoid being charged for an additional month.
1.) Sign into www.rogers.com
2.) Click on MyRogers near the top center of the screen
3.) About halfway down the page you'll see "What You Have"
4.) Spotify should be listed select "Manage"
5.) There should be an option to "Unsubscribe" from this menu
I hope this helps!
Regards,
RogersTony
09-26-2017 10:08 PM
09-26-2017 10:30 PM
09-26-2017 10:56 PM
Hello @Hybrideangel,
Please send us a private message @CommunityHelps the next time you're online and we can take a closer look and try to get the subscription canceled from our end before you end up being charged.
For more information on our private messaging system check out our blog.
Regards,
RogersTony
09-29-2017
06:00 PM
- last edited on
09-30-2017
10:20 AM
by
RogersZia
Hello..when I follow the instructions to cancel spotify it does not give the option to cancel anywhere...does this mean it will automatically cancel on it's own? My only options are to listen, you have this (blue button) and Learn more (grey button)
09-30-2017 05:57 PM
Hello @vcroft,
Welcome to the Rogers Community Forums! 🙂
I completely understand your need to cancel Spotify before it becomes a paid subscription so you don't end up being billed for it.
Depending on your promotional period you may not have to cancel it as it will auto-cancel and revert to a free Spotify account. If you received the 2-year promotion the subscription will automatically cancel itself at the end of the term. If you received the 6-month promo you may have to cancel the subscription yourself at the end of the term.
For more information on this and further steps please see posts 12 and 19 of this thread.
I hope this helps!
RogersTony