Cancelling a spotify subscription

[hleung123]

As part of my share everything plan, I was given a 2 year trial to spotify premium. Myrogers says that this trial will last until sept 2017 but before then I want to now how I would go about cancelling the subscription so that I am not charged extra. 

*edited labels*

[RogersZia]

Hi @hleung123,

Welcome to the Community!

Sad to hear you want to discontinue the service, especially since you have 9 more months remaining in the subscription.  How has your experience been so far?

If you do still want to cancel the subscription, please  follow the steps below:

1. Sign in to MyRogers.
2. Under Account Overview, find Spotify and select Manage.
3. Under Subscription information / cost, select Cancel.

RogersZia

[jbishop85]

I had the exact thing happen to me today. Talk about frustrating! Also not so impressed with customer service as of late.

[photojuice]

Their is no option to cancel on the subscription page

[RogersPrasana]

Hi @photojuice

Welcome to the Community Forums and thank you for posting.

If you are having trouble with cancelling your Spotify subscription, we can assist you and take care of it for you.

Please send us a Private Message next time you're online.

For more information on our private messaging system check out our blog.

RogersPrasana

[penzioner]

We hope you’ve been enjoying Spotify Premium! Your 6 months free period ends on 2017-09-03, and the regular monthly price of this service will be applied on your Rogers bill. To cancel and no longer receive Spotify Premium after your 6 months free period ends, go to www.rogers.com/experience
So far today, I've got 8, count them 8, of these text messages with no option to cancel. How pathetic is this...

[RogersShaun]

Hi @penzioner,

Thanks for your post. I totally understand how frustrating it can be to receive multiple texts like this. 

Having said that, we are aware of this issue and are working towards a resolution.  If you'd like, I can escalate a ticket on your behalf.  To do so, please send a Private Message to @CommunityHelps.

For more information on our private messaging system check out our blog.

Kind regards,

RogersShaun

[penzioner]

Thanks, PM sent.

[Hhh57]

i don't have any trouble to find what rogerszia said. but I still can't find the unsubscribe boutton

[RogersZia]

Hello @Hhh57,

Welcome to the Community and thank you for your post. 

I hope you've enjoyed the experience so far. 

If you're still having difficulties cancelling the service please reach out to us via PM @CommunityHelps so we can assist you further.  To learn more about our private messaging system please read this blog.

RogersZia

[jacefoil]

I have the same exact issue, Rogers customers service told me to contact Spotify and Spotify told me to contact Rogers.

What a nightmare!!!!

[RogersMaude]

Hey @jacefoil,

Welcome to the Community

Thank you for your post, I am sure a lot of users are wondering the same thing.

Keeping in mind that our customers may not remember to cancel their included experience subscription, after benefiting from it for an extended period of time, we've made it simpler!

You do not have to manually cancel the subscription to Spotify Premium, if you do not want to get billed, once the 24 months expire.

I am sorry you were not provided with this information and it resulted in a poor customer experience.

For a lot of customers who initially signed up, the 2-year subscription for Spotify Premium is expired or coming to an end. Unlike the 6 months promotion, where you would automatically be enrolled/charged for a paid subscription (unless you opt out), it is not the case for the 24 month original offer.

If your Spotify Premium 2 year included experience is terminated, your access stops and your account status changes to Spotify Free.

You can still login with your same Spotify ID and your playlists and settings remain the same. However, you lose access to Premium’s unique features such as Offline Mode. You can buy Spotify Premium later and you’ll get those features back.

Hope this helps!

RogersMaude

[Hybrideangel]

No options available to cancel Spotify 6 month premium I called in twice to customer service waiting 20 min each time. Only for the rep to tell me to cancel myself through the app. No cancellation option available. Do not charge me for Spotify premium subscription it expires Sept 27 th 2017.

[Hybrideangel]

Can Rogers simplyfy this by putting an opt out button?

[jacefoil]

The third agent on your chat finally told me that... How is it possible that such a simple information is so difficult to get?

[RogersTony]

Hello @Hybrideangel,

Welcome to the Rogers Community Forums! 🙂

I'm surprised that you want to cancel your Spotify subscription, I understand the added cost is a turn-off but it's an awesome feature that I use daily!

Cancelling the subscription is not actually done within the Spotify App please follow the steps outlined below to cancel your subscription before the expiration date to avoid being charged for an additional month.

1.) Sign into www.rogers.com
2.) Click on MyRogers near the top center of the screen
3.) About halfway down the page you'll see "What You Have"
4.) Spotify should be listed select "Manage"
5.) There should be an option to "Unsubscribe" from this menu

I hope this helps!

Regards,

RogersTony

[Hybrideangel]

That's the problem
There is no unsubscribe button anywhere
This is a big problem
I wish to go back to my free Spotify without losing the songs I already have and not be charged

[Hybrideangel]

This is fron Spotify below.


I have already gone through the AppStore etc. This is a Rogers problem please let me know when fixed
Without changing anything else on my plan.
Much appreciated.



Cancel

You can cancel your subscription any time. No hard feelings 🙂

This will revert your account to our Free ad-based service after any remaining Premium time runs out.

Check how to cancel according to the type of subscription you have:

SUBSCRIBED THROUGH OUR WEBSITE

Log in to your account page.
Click Subscription in the menu on the left.
Click CHANGE OR CANCEL.
Click CANCEL PREMIUM.
Click YES, CANCEL.
Note: Your account page now shows the date you’ll return to the Free service. We hope you decide to upgrade again!
You can also cancel by completing this form and sending it to Spotify.

SUBSCRIBED THROUGH ITUNES

Please see Apple's instructions for canceling.

SUBSCRIBED THROUGH YOUR BROADBAND PROVIDER OR OTHER SERVICES

Spotify is not able to help you cancel your subscription if you’re subscribed through your broadband provider or other services since they manage your subscription and payments. Please contact the provider.

If you’re unsure about who manages your subscription, follow these steps:

Log in to your account page.
Click Subscription in the menu on the left. There you can see who manages your subscription.
Contact that company to change any billing details or cancel.
CANCELED BUT STILL BEING CHARGED?

It's possible you have Premium on another account. Check out our guide to find any other accounts.

[RogersTony]

Hello @Hybrideangel,

Please send us a private message @CommunityHelps the next time you're online and we can take a closer look and try to get the subscription canceled from our end before you end up being charged.

For more information on our private messaging system check out our blog.

Regards,

RogersTony

[vcroft]

Hello..when I follow the instructions to cancel spotify it does not give the option to cancel anywhere...does this mean it will automatically cancel on it's own?  My only options are to listen, you have this (blue button) and Learn more (grey button)

[RogersTony]

Hello @vcroft,

Welcome to the Rogers Community Forums! 🙂

I completely understand your need to cancel Spotify before it becomes a paid subscription so you don't end up being billed for it.

Depending on your promotional period you may not have to cancel it as it will auto-cancel and revert to a free Spotify account. If you received the 2-year promotion the subscription will automatically cancel itself at the end of the term. If you received the 6-month promo you may have to cancel the subscription yourself at the end of the term.

For more information on this and further steps please see posts 12 and 19 of this thread.

I hope this helps!

RogersTony