Cancel with 30 Days Notice

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I Plan to Stick Around
Posts: 76

Cancel with 30 Days Notice

Could someone link me to where it says I must provide 30 days notice of cancellation?

I made sure to cancel before my next billing period came up, thinking I would have to pay out the current period, but the guy on the phone says I have to pay through the 14th of August, even though I requested cancelation on the 28th.
I read through the ToS and could not find it.

 

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Resident Expert
Resident Expert
Posts: 14,247

Re: Cancel with 30 Days Notice

Just an update to this thread

Looks like the CRTC has instated a think now, which states that they can no longer do the 30 day thing 🙂

 

______________

 

Updated Solution

 

 As of today customers no longer have to give a 30 day notice when cancelling any of their Rogers services.



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Resident Expert
Resident Expert
Posts: 14,247

Re: Cancel with 30 Days Notice

Its 30 days, from when you call in to say you want to cancel unfortunately 😞

 

http://www.rogers.com/cms/pdf/en/About/TOS_En.pdf

 

Point 34.

 

 

Not applicable to Residents of Manitoba, Residents of Newfoundland Residents of Nova Scotia or Residents of Québec:

Unless otherwise permitted by applicable law: 

 you may terminate any or all of your Services upon no less than
 30 days’ advance notice by contacting Rogers at the appropriate points of contact specified in these Terms; and 

 Rogers may terminate any or all of your Services or accounts upon no less than
30 days’ advance notice to you at your billing address. 

 



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I've Been Here Awhile
Posts: 4

Re: Cancel with 30 Days Notice

Not sure what your services are but if you are on any type of a bundle they may try to charge you full price on all of your services for the last 30 days as well. 

 

They are trying to do that to me after cancelling the 99.99 bundle plan 3yr price guarantee and no contract.  My last bill was $260 dollars , it was supposed to be $115 tax included. 

 

They say its because you have choose to cancel so they no longer offer the deal.

 

Basically they are trying to penalize people for cancelling even though they are not in a contract.  I am pretty sick of the deceptive advertising, the terms and conditions that people need a lawyer to be present before accepting a service. 

 


I wont be paying the bill as it is now and hope others follow suit. 

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I'm a Trusted Advisor
Posts: 32,079

Re: Cancel with 30 Days Notice

Hello snugerud


Just a friendly reminder if you do not pay your bill, your credit will be hurt bad. Pay your bill and cancel when u can. Not paying the bill will not male anything easier or better on your end. I understand where u are coming from tho.
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I've Been Here Awhile
Posts: 4

Re: Cancel with 30 Days Notice

I have already cancelled and I am willing to take the 6 month credit hit.  I own my car, I have a marginal mortgage payment compared to most people and no other debts.  My credit will survive just fine.  I am more than willing to pay what is truly owed to them but I am not going to let the idea of a credit booggie man scare me into paying such a farce of a bill. 

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I'm a Trusted Advisor
Posts: 32,079

Re: Cancel with 30 Days Notice

Hello snugerud


I know and i hear ya! Just letting you know tho the penalty and such that will go in tho long run. After so long, Rogers and the credit agency that deals with your account, will come up with either a payment plan OR if you pay so much, they take a % off.


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I've Been Here Awhile
Posts: 4

Re: Cancel with 30 Days Notice

Hi Meow. 

 

So what your saying is anyone that is charged silly and ridiculous bills we should probably just pay them so they will leave me alone?  Sounds like I am paying off the mob. 

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I'm a Trusted Advisor
Posts: 32,079

Re: Cancel with 30 Days Notice

Hello snugerud

I am just saying that if u do not pay the bill, your credit will be ruined as Rogers contacts the credit agency and then the credit agency takes over. If u try to go to another cable provider, cell phone carrier or anything that pulls your credit, it will show that u have not paid Rogers yet and the credit rating from the credit agency drops a lot. So u may go to from a B to a F because u didn't pay that bill. Sounds right?

If you are willing to do this, then that is your choice. You can call Rogers and. Speak to a manager or a rep at retentions. See if they can offer a discount from the final price.
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Resident Expert
Resident Expert
Posts: 14,247

Re: Cancel with 30 Days Notice


@snugerud wrote:

Hi Meow. 

 

So what your saying is anyone that is charged silly and ridiculous bills we should probably just pay them so they will leave me alone?  Sounds like I am paying off the mob. 


Its not far from it...

but meowmix's warning is a good one.

Friends of ours.. had much the same with one of the 'other' telecom compaines... didnt pay it... and ended up in collections, etc.
It effected their credit... LONG term as well.
When they were up for their next mortgage renewal.. (was 2+ years after this)... their mortgage % went up to almost DOUBLE due to it 😞

Its really bad that these companies do it.  Its not just rogers.. its all the telecom companies.. (as well as other non telecom, etc), in canada, in the US, etc.
They pretty much write it into the ToS/ToU, that they can change the stuff any time, and there is really nothing at all we can do about it.. and its LEGAL.   The only thing we can do, is NOT agree to it, and not use the service... but again, they ALL have those clauses in there.. so the only option would be NO service at all from anyone 😞



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I'm a Trusted Advisor
Posts: 32,079

Re: Cancel with 30 Days Notice

Agreed with GDkitty

It impacts your credit for yours, not months. The credit agency will look after 6 months & see how you are doing, if it is still not paid, more points will be taken off & your credit rating will go to the end which is bad. So save your self from having hassles & issues, just contact Rogers & see what you can do. In the long run, its better for you as then your credit will not be touched & you will not have to worry. This is from everyone, not just you.