Can't use text messaging on BB Z10

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I'm Here A Lot
Posts: 6

Can't use text messaging on BB Z10

Ever since i did the update 10.1.0.4181 i having problems with my text messaging.

If I get a text message I can see it on the main screen but if I click on the text it just comes up as white screen I am unable to type or send messages. Eventually after a couple of hours it will allow me to read the message.


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I'm a Trusted Advisor
Posts: 32,018

Re: Can't use text messaging on BB Z10

Hello Sylvia1981.

Have you tried doing a factory reset on your BlackBerry? It may and should correct this issue. Try it and see. Back everything up on your BlackBerry Link application on your computer.
I'm Here A Lot
Posts: 6

Re: Can't use text messaging on BB Z10

no i have not done that. i dont really want to do a factory reset.

 

I'm a Trusted Advisor
Posts: 32,018

Re: Can't use text messaging on BB Z10

Hello Sylvia1981


That may be the only way to fix it. Try doing a battery pull and see if that works.
I'm Here A Lot
Posts: 6

Re: Can't use text messaging on BB Z10

battery pull doesnt work same thing happens.

i should have to do that. this only all started after the update

I'm a Trusted Advisor
Posts: 32,018

Re: Can't use text messaging on BB Z10

Hello Sylvia1981


This happens with every device and OS. A factory reset will fix the issue most of the times. Your choice of u want to fix it and try it. Nothing else can be done.
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