Can't send email at a site

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I'm a Reliable Contributor
Posts: 114

Can't send email at a site

I'm doing some work for someone out of their office. I'm connected to their network but not logged onto their domain. I'm able to receive emails to Outlook just fine but it can't seem to send out. I'm certain I've done this at other locations.

 

While, in the short term, I can resort to using the web client I'd like to go back to the real one.

 

Any suggestions.

 

 

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Resident Expert
Resident Expert
Posts: 14,232

Re: Can't send email at a site

This is using a rogers email address??

If so, that is likely why.

In many cases, MOST ISP's, will block other ISP's SMTP server..

This is done, to help prevent spam... IE:  someones info stolen, lets say for a bell email address... but being used to send spam FROM the rogers network, etc.
Forces them to use the ISP's outgoing one.. have the right authentication, etc.

Sometimes, some 3rd party internet ones are still allowed... but most ISP ones are blocked.



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Highlighted
Resident Expert
Resident Expert
Posts: 14,232

Re: Can't send email at a site

This is using a rogers email address??

If so, that is likely why.

In many cases, MOST ISP's, will block other ISP's SMTP server..

This is done, to help prevent spam... IE:  someones info stolen, lets say for a bell email address... but being used to send spam FROM the rogers network, etc.
Forces them to use the ISP's outgoing one.. have the right authentication, etc.

Sometimes, some 3rd party internet ones are still allowed... but most ISP ones are blocked.



View solution in original post

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I'm a Reliable Contributor
Posts: 114

Re: Can't send email at a site

Yeah, that was the conclusion we came to. Thanks for the confirmation.

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I Plan to Stick Around
Posts: 39

Re: Can't send email at a site

i don't havr Rogers email but another email. is there a way around this or anything i can do.

It's for a small business