Can't login on Android tablet, works on phone

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I Plan to Stick Around
Posts: 13

Can't login on Android tablet, works on phone

I was watching the game on my Galaxy s6, then once I got home, I tried to switch to my Samsung tablet, but it tells me I need an eligible Rogers account. Due to another app design flaw, I cannot access the options anywhere to manually login into my Rogers account, and i don't get a login prompt after the error message either. 

 

So for now, I'm watching on my smaller phone 😞

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Community Manager
Community Manager
Posts: 3,386

Re: Can't login on Android tablet, works on phone

 

The Android NHL FAQ doc. outlines that you can manage the type of alerts you would like to receive for each team:

 

Android Phone:

 

1) Tap on the action overflow icon in the top right corner of the screen

2) Tap on ‘Alerts’

3) Tap on a team to manage game and news alerts Tip: A green dot to the right of a team’s alert icon indicates active alerts for that team.

4) Team alert settings can be configured for game events and news

 

 

You can also subscribe to individual game alerts:

 

1) Tap on the navigation drawer icon in the top left corner of the screen

2) Tap on ‘Scores’

3) Tap on a matchup to expand the game cell

4) Tap on ‘Alerts’

 

Android Tablet:

1) Tap on the navigation drawer icon in the top left corner of the screen

2) Tap on ‘Settings’

3) Tap on ‘Alerts’

4) Tap on a team to manage game and news alerts Tip: A green dot to the right of a team’s alert icon indicates active alerts for that team.

5) Team alert settings can be configured for game events and news

 

 

 

Thanks,

 

RogersDarrell

View solution in original post


All Replies
Highlighted
Community Manager
Community Manager
Posts: 3,386

Re: Can't login on Android tablet, works on phone

Hello @StephanePare ,

 

What Samsung tablet do you have? Have you deleted and reinstalled the NHL GameCentre LIVE app from the Google Play store?

 

 

RogersDarrell

Highlighted
I Plan to Stick Around
Posts: 13

Re: Can't login on Android tablet, works on phone

the login problem disappeared with a reinstall, but I still can't access the settings to limit the notifications I get

Highlighted
Community Manager
Community Manager
Posts: 3,386

Re: Can't login on Android tablet, works on phone

 

The Android NHL FAQ doc. outlines that you can manage the type of alerts you would like to receive for each team:

 

Android Phone:

 

1) Tap on the action overflow icon in the top right corner of the screen

2) Tap on ‘Alerts’

3) Tap on a team to manage game and news alerts Tip: A green dot to the right of a team’s alert icon indicates active alerts for that team.

4) Team alert settings can be configured for game events and news

 

 

You can also subscribe to individual game alerts:

 

1) Tap on the navigation drawer icon in the top left corner of the screen

2) Tap on ‘Scores’

3) Tap on a matchup to expand the game cell

4) Tap on ‘Alerts’

 

Android Tablet:

1) Tap on the navigation drawer icon in the top left corner of the screen

2) Tap on ‘Settings’

3) Tap on ‘Alerts’

4) Tap on a team to manage game and news alerts Tip: A green dot to the right of a team’s alert icon indicates active alerts for that team.

5) Team alert settings can be configured for game events and news

 

 

 

Thanks,

 

RogersDarrell

View solution in original post