cancel
Showing results for 
Search instead for 
Did you mean: 

Can't configure HP ePrint/Apple Airprint on Hitron CGN3

mtramutola
I've Been Here Awhile

I just picked up the new Hitron CGN3 wireless gateway this weekend and I am attempting to configure my two HP LaserJet printers (CP1525nw and CM1415fnw) with ePrint/Airprint on this new Hitron CGN3.  I am able to create a wireless connection on my HP printers to my CGN3 and the connection is stable but when I access the embedded web server (EWS) on CP and CM printers I am unable to configure HP Web Services on these printers.  It comes back with "connection error.  check connection" when I try to enable it.  My Macs (mini and macbook) do not recognize these printers wirelessly either.

 

My previous Cisco DPC modem everything worked flawlessly (was able to enable HP Web Services and my Mac's recognized the printers) however with the CGN3 I am having these issues.  The wireless range/speed on the CGN3 is amazing (much better than my Cisco DPC) but I wish I could get HP ePrint/Apple Airprint working as well.  I don't want to go back to the Cisco DPC as my previous one I was having wireless issues with it and that's why I exchanged it for the Hitron and I am loving the wireless on it.

 

Has anyone else had success setting up HP ePrint/Apple Airprint on the Hitron CGN3 or is this a known issue with the Hitron CGN3 (perhaps resolved in the next firmware update?)

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Datalink
Resident Expert
Resident Expert

There is a blog posting on how to configure the CGN3 to support wireless printing:

 

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/351



View solution in original post

68 REPLIES 68

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Gdkitty
Resident Expert
Resident Expert

So you are able to get them to wireless connect?

Your unable to go to the IP address that they are auto assigned? or is it after this point?

 

I have a 1.5 year old HP laserjet, with the airport printer.  I know i had issues intialy even getting the wireless set up.  Had to use the software, to have it go in and connect into my wireless.  From there, it got a DHCP address.  Then i printed a status page manually from the printer itself.. got the IP.. and then went to the web page.  It did come up... was able to go in and change the setting and enable all the stuff (as well as set a STATIC IP.. this would be recomended).
This was on PC though.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
I'm having this issue as well. Spent the better part of 14 hours to try to figure this out and can't get the AirPrint to find my photosmart D110. Some 10 phone calls today where either no one knows what I'm talking about or they want 50bucks to even attempt a look. Seriously frustrated since getting this CGN3 just a couple days ago. my previous box worked just fine with all my apple devices before the switch. Windows laptop works, but keep getting no AirPrint Printers found on my Ipad and phone.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Gdkitty
Resident Expert
Resident Expert
Hmm... Maybe there is something blocking the protocols on that unit 😞

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
Is there a way to change or correct this situation if that's what is happening. I should say I'm fairly inept as it applies to the language and might need some hand holding. I should also say I'm fairly desperate to figure this out.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

mtramutola
I've Been Here Awhile

Yes, I did the WPS set up on both the printers.  It is able to connect to wifi my home network through the Hitron CGN3.  Both printers are getting 192.168.0.17 and 192.168.0.25 private LAN IP addresses so I know it's connected (plus the blue light on the printers showing wireless connectivity stays "solid" meaning it's connected [if it flashes it's lost its wireless connection but it's solid]).

 

Next step is to access the EWS (embedded web server) on both the CP1525 and CM1415 by entering the private LAN IP address in a web browser (i.e. http://192.168.0.25) and configuring the HP Web Services (enabling and disabling it) and this is where I run into issues.  On the CM1415 I can do it directly from the printer itself but when I try to enable HP Web Services it comes back with an connection error message and for my CP1525 I need to set up HP Web Services (to entable HP ePrint) through the web interface (private LAN IP) and again through there I get a similar connection error message.

 

Researching this issue people were saying to switch it to a manual connection (instead of DHCP for the wireless) and entering a perferred/alternate DNS of 8.8.8.8/8.8.4.4 so it makes me wonder if it's a Rogers DNS issue with these new Hitron's?  I spent a while with a Rogers TechXpert  and he informed me it would cost $120.00 for an advanced fix.

 

My very first Rogers gateway was the SMC gateway and I got the HP CP1525nw and was able to set it up completely (enabling HP ePrint).  Then after that I got the Cisco DPC gateway (I bought the HP CM1415fnw) and again everything worked perfectly.  During that time I got my Apple products (Macbook, iPhone, iPad) and every still worked (setting up HP ePrint/Apple Airprint).  It was only this weekend after I switched to the Hitron that I am running into these issues with configuring HP ePrint/Apple Airprint.

 

The Rogers TechXpert told me he had better luck with the Cisco DPC gateway but I would like to stick with the Hitron because of the superior wireless experience I am getting although disappointed that I can't get HP ePrint/Apple Airprint to work on my HP's through my Hitron CGN3.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

mtramutola
I've Been Here Awhile

Qdriver:  I'm curious to see if networking the printer (through the ethernet cable) directly to the Hitron CGN3 and getting an IP address that way instead of through the wireless will allow the enabling of HP ePrint/Apple Airprint? I have a switch (to extended the number of network ports I can use) so I am going to try both ways; plugged directly into the Hitron and/or through my switch.

 

Perhaps Gdkitty is correct in saying there is some protocol that is being blocked by the Hitron when on wireless with these printers and trying to enable/use HP ePrint/Apple Airprint?

 

I need to buy a longer ethernet cable but I'll keep this thread posted on how I make out.  Also sorry for the "tech speak".  LOL.  I work in IT so I know a thing or two 🙂 and I forget this forum is used by people who are a little bit less techy than I 🙂

 

I'll let you know 🙂  Stay tuned for further developments...

 

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
Lol no worries it's all good buddy. Pretty computer illiterate but I manage 😜 but absolutely let me for sure what you find out. I'm kinda on the other side myself preferring the all the conveniences as we had before instead of this faster box. If I can't figure it out I'll likely be contemplating a service change one way or another.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

mtramutola
I've Been Here Awhile

Qdriver:  I can live without HP ePrint/Apple Airprint.  It's a nice to have but with the wireless speeds I am now getting I can't sacrifce that :).  It would have been nice if it just worked like SMC and Cisco gateway.  I just want everything to work the way it did. (you, me and everyone else!  LOL).  You wouldn't expect changing one thing (to a newer better model) would break something else but that's the world of IT for you!  Hehe. I live this world, day-in-day-out 🙂

 

I can still print on my networked Windows machines so it's fine but just a nice-to-have (well for me), however I am not switching back to the Cisco gateway after seeing my wireless speeds more than double when I am copying files from one machine to another across my wireless network 😉

 

Pehaps Rogers will address this issue in a future firmware update on the Hitron (the embedded software than runs the Hitron CGN3) if it doesn't work wired or wirelessly...keeping my fingers crossed it works one way or another.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Wish i could help more.. as i have the SMC.. (and use a seperate router just as an Access Point).. and like you found it does work.

 

Without a hitron, cant test here.
Would give a try as was sugested, setting it to a static, etc...

Though seriously sounds like something is being blocked when it trys to enable it.

 

One other option in the long run, if you have got the new CGN3 for the range etc... you could always bridge with a 3rd party router, or use as an AP.. with one of the older model gateways.. and likely be able to run it.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
Has anyone found anything out yet. I managed to get a hold of the people at Hitron, gave them my story and they said they have they're people look into it. That was last Thursday and nothing yet! I'm being really patient with this so far but I don't know how much longer I can go. I've heard stories as well from others who have similar issues but seemingly after updating to IOS7.0.4. I don't if that would be related or not.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

darlcrick
I've Been Around

I have also spent time trying to get this to work.  It looks like this modem must block the Bonjour connection.   I spent time trying to get help from Rogers but they just don't have the skilled people to look into this and likely they don't do any testing of the equipment before they put it out.  Oh well back to the old modem.Smiley Mad

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Well they do testing.. problem likely is they dont test EVERYTHING... 
while bonjour is quite the COMMON thing.. there are 1000's of other things that can run on/through the internet connection.. they cant check it all.

You would think though, that bonjour is a major enough service for it to have been 😞

 

i'll have to remember this for when other inquire about things with this modem.  Its a shame, as its been one of the better gateways so far 😞

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
Yeah mixed emotions here. I find the modem to work well in the home. Better signal strength than before however AirPrint and Bonjour for myself is an important factor in the while home network thing. Very Very disappointed with Rogers in all of this so far particularly being a company whose supposed to be the multi-media giant giant in this country. Being a sales agent for certain Apple products you would think they would have done some homework and possibly have technical background in how all of their devices relate and work with one another. I've gotten more way help from Hitron than Rogers to this point although no solutions have presented themselves. This by the way is the last info I received from Hitron Support:

Scott,

Since you are in very need if airprint feature immediately, we were in situation to respond you regarding the situation. We are debugging this issue with high priority now. Yet to confirm whether the issue is with our gateway. Since the issue deals with three (gateway, ipad, printer) different products we are uncertain about the issue for right now.

Thanks,
Hitron Technologies

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
Some good news I suppose. Tired of searching for answers I decided to ask them one simple direct question; is the CGN3 is capable of supporting Bonjour. They're answer is down below.

Dear Scott,

We confirmed that our modem support bonjour protocol by default. We are waiting for solution from the development team for this issue.

Thanks,
Hitron Technologies

At least I know if the issue is with the modem then there has to be a solution.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
Yesterday's update with a little more detail from Hitron down below. I have to admit as long and painful as this process has been, it finally seems like help may be surfacing. Hopefully Hitron keeps it coming.



Thank you for your patience.

Here is the update from the development team:

In Hitron lab, airprint is successful from Ipad by disabling one of the multicast settings on the gateway (CGN3) . Unfortunately this temporary fix cannot be used by the customer. Only the MSO operator has credential to disable this multicast feature and moreover disabling this multicast setting will cause potential degrade in gateway performance for other multimedia applications. We are working on this to find the root cause of this issue.

Thank you,
Hitron Technologies.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Gdkitty
Resident Expert
Resident Expert
Ah, that multicast is a form of qos really making sure that there is some bandwidth available for media streaming so it does t get choked out.
Though looks like only the SUPERADMIN (Mso) login can do it. Trick is if you can get someone at Rogers to do it 😞

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Qdriver
I Plan to Stick Around
^
Yeah thanks for that info before. It is exactly what you mentioned with some setting being off in this superadmin login. This is the direction I took in my dealings with both Rogers and Hitron and because of my hounding at least someone official has confirmed it. This now gives some focus for a solution. I guess it's time to press the people at Rogers a little more particularly with this info. I have submitted a contact request to the management people, and just waiting for the reply.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Hi!  I was just wondering if this Airprint issue has been resolved?  Any update?  THanks!

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Hopefully someone with a CGN3 can comment on it.

I know they just recently were pushing an update on the CGN3 to the firmware.. perhaps fixes this as well.

Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Bucketcat
I've Been Around
Hello All,
I reset my Hitron CGN3 and then connected my HP Laserjet CP1025nw printer via ethernet cable and my airprint now works on all of my iOS devices.
We Want Your Opinion
Would you be interested in becoming a Community Testing Lab member?
Topic Stats