Can't call Canada or send text with Europe travel pack

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I've Been Here Awhile
Posts: 2

Can't call Canada or send text with Europe travel pack

From Italy with my Europe talk text & data travel pack, can't phone Canada or send text anywhere. I can receive calls (Italy for sure, not sure about Canada as no one has called), and texts (Italy and Canada). I can also make calls to Italy using 0039...

Have tried various exit prefixes for calling Canada; Italian recording either says number doesn't exist or needs to be registered. For texting, I was thinking it might be an SMS centre number issue--the correct Rogers number is still there, does it need to be changed? Any ideas?

 

 

 

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Retired Moderator
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Posts: 700

Re: Can't call Canada or send text with Europe travel pack

@Jra1

 

Sorry to hear bout the troublesSmiley Sad

 

Have you tried selecting another network provider in Italy to see if it makes any difference?

 

Also what sequence are you using to make calls? Can you try dialing this this

 

"+ (Plus Sign) " - "Country Code(39)" - "Area Code with Phone Number"

 

RogersAsif

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Retired Moderator
Retired Moderator
Posts: 624

Re: Can't call Canada or send text with Europe travel pack

Hi @Jra1

 

Lets see if we can figure this out for you,

 

What type of device are you using? What happens when you try to text or call Canada?

 

Let us know and we can look into helping you.

 

@RogersPrasana

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I've Been Here Awhile
Posts: 2

Re: Can't call Canada or send text with Europe travel pack

Sony Xperia LT28i android v.4.1.2

Calling Canada is as mentioned in my initial message; no matter what prefix I try, I get recorded Italian operator messages (ie. "Press zero for a new registration" hangs up even if you try pressing zero).

For texting, I simply get a "could not send" reply after a short time trying.

Still able to call and receive Italian calls, and receive Italian texts, but every thing else does not work; incredibly frustrating!
Highlighted
Retired Moderator
Retired Moderator
Posts: 700

Re: Can't call Canada or send text with Europe travel pack

@Jra1

 

Sorry to hear bout the troublesSmiley Sad

 

Have you tried selecting another network provider in Italy to see if it makes any difference?

 

Also what sequence are you using to make calls? Can you try dialing this this

 

"+ (Plus Sign) " - "Country Code(39)" - "Area Code with Phone Number"

 

RogersAsif

View solution in original post

Highlighted
I've Been Here Awhile
Posts: 2

Re: Can't call Canada or send text with Europe travel pack

Having the exact same problem in Italy. How was this resolved. Have tried everything