Logged into Rogers Self Serve, click on account, click on phone line, scroll down to "Extreme Texting", click on that and the app goes to a page that says "Extreme Text Messaging" and nothing else.
Has anyone else been able to activate their Extreme Text Messaging?
Trying to Copy all text messages to an email address but cannot get to the admin page.
Solved! Solved! Go to Solution.
I'm here with an update for you all.
We’re focused on adding the most value possible to our wireless services, and from time to time we need to make changes, including phasing out older services.
After careful consideration, due to low participation, the decision was made to discontinue the Extreme Text Messaging service as of January 10, 2018. There are apps that offer similar functionality available in your device's app store.
We apologize for any inconvenience this may have caused.
Good evening @mark_goldberg,
Thank you for your post!
We appreciate your contribution to the Rogers Community.
I can imagine that being unable to use this feature must cause some inconveniences.
I'm sincerely hoping the issue, preventing you from activating the copy function, has been resolved since you posted. Are you still getting the same error message at this time?
You can access your Extreme Text Messaging features through the MyRogers or Business Self-Serve app.
Make sure that you're connected to mobile network (cellular data), to ensure that you access all the functionalities.
Let us know; I certainly want to help you resolve this as soon as possible!
Thanks for your posts!
An outage is actually affecting Extreme Text Messaging, at this time.
Users can’t manage this service using MyRogers or right from rogers.com/m/extremetext.
Our Extreme Text Messaging service is experiencing technical issues.
The supplier of this platform is currently investigating. We’re actively working towards resolving this issue as soon as possible.
If you’ve already set up Extreme Text Messaging, the service seems to work normally.
We apologize for any inconvenience and thank you for your patience!
c'mon Corey, please read the thread. We are trying to use Extreme Texting, a service offered by Rogers, but the administrative interface is broken and has been such for 2 weeks now.
Try it yourself. Open your Rogers Self Serve app (or Rogers Business Self Serve) and click on your wireless phone number. Scroll down on that page, below where it shows "Data | Voice | Messaging" and below where it says "Current Plan" to where it says "Manage My Phone".
One of the options is "Extreme Texting". Click on that. It takes you to a blank page. What is supposed to be there is an interface that lets you Forward all SMS messages, add a signature line, copy all messages, etc. This interface is broken and it is unbelievable that a feature can be down for 2 weeks and no one seems to have any sense of urgency to restore service.
I have read the thread but I must do my due diligence as a moderator to ensure that this user is in the right thread. There is more than one way to forward a SMS.
We are aware of the issue impacting Extreme SMS and we're working towards a fix. As this is a complex system, it is taking longer than anticipated to resolve the issue.
If you wish to deactivate the service during this outage, we can submit an escalation to do so. Please PM us @CommunityHelps if you'd like to have this done.
If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535
this unreal. I would like to access my extreme text features and yet I cant! I hae done multiple online chats to rogers and still no help. In fact none of them new what I was talking about. Now I find this forum. Thankful im not the only one! When are you going to fix this?????
Welcome to the Community Forums, and thanks for posting your concern.
The issue is still ongoing and support teams are working diligently to fix the technical issue. We will be sure to notify the Community when we have further updates.
Thank you all for your continued patience.