cancel
Showing results for 
Search instead for 
Did you mean: 

Can't activate Extreme Texting

mark_goldberg
I'm Here A Lot

Logged into Rogers Self Serve, click on account, click on phone line, scroll down to "Extreme Texting", click on that and the app goes to a page that says "Extreme Text Messaging" and nothing else. 

 

Has anyone else been able to activate their Extreme Text Messaging?

 

Trying to Copy all text messages to an email address but cannot get to the admin page.

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Can't activate Extreme Texting

Greetings Community!

 

I'm here with an update for you all.

 

We’re focused on adding the most value possible to our wireless services, and from time to time we need to make changes, including phasing out older services.

 

After careful consideration, due to low participation, the decision was made to discontinue the Extreme Text Messaging service as of January 10, 2018. There are apps that offer similar functionality available in your device's app store.

 

We apologize for any inconvenience this may have caused.

 

Regards,

RogersCorey

View solution in original post

43 REPLIES 43

Re: Can't activate Extreme Texting

RogersMaude
Moderator
Moderator

Good evening @mark_goldberg,

 

Thank you for your post!

We appreciate your contribution to the Rogers Community.

 

I can imagine that being unable to use this feature must cause some inconveniences.

 

I'm sincerely hoping the issue, preventing you from activating the copy function, has been resolved since you posted. Are you still getting the same error message at this time?

 

You can access your Extreme Text Messaging features through the MyRogers or Business Self-Serve app. 

 

  1. Open the MyRogers or Business Self-Serve app on your device.
  2. Select your wireless number.
  3. Under Manage My Phone, you'll see Extreme Texting.

 

Make sure that you're connected to mobile network (cellular data), to ensure that you access all the functionalities.

  • Is it the first time that you notice you are unable to activate or adjust any of the Extreme Texting options?
  • What troubleshooting measures have you tried so far?

 

Let us know; I certainly want to help you resolve this as soon as possible!

 

RogersMaude

Re: Can't activate Extreme Texting

Yes I have the same issue! Did you resolve this yet? It’s like it won’t load? I click the icon on my Rogers app that say extreme text but then the page under that is just blank with no option to turn on the features! I’ve tried downloading the app and deleting it again, resetting my phone, singing in and out. Singing in on my iPad and it still does the same! Also can’t use the business account since it’s for personal use. Help?

Re: Can't activate Extreme Texting

It is apparently a system wide problem. Surprised you aren't aware of that, Maude

Re: Can't activate Extreme Texting

Good day @Ballinthebasket & hello again @mark_goldberg,

 

Thanks for your posts!

 

An outage is actually affecting Extreme Text Messaging, at this time.

Users can’t manage this service using MyRogers or right from rogers.com/m/extremetext.

 

Our Extreme Text Messaging service is experiencing technical issues.

The supplier of this platform is currently investigating. We’re actively working towards resolving this issue as soon as possible.

 

If you’ve already set up Extreme Text Messaging, the service seems to work normally.

We apologize for any inconvenience and thank you for your patience!

 

RogersMaude

Re: Can't activate Extreme Texting

ITSME3
I've Been Around

PLEASE FIX EXTREME TEXTING!
It has been down for a week and ive called a couple times only to hear back they will get to it when they get to it

Re: Can't activate Extreme Texting

CellSolution
I've Been Here Awhile

I cannot deactivate SMS forwarding which was set up before this problem. Is there a resolution coming soon?

Re: Can't activate Extreme Texting

Hi @CellSolution!

 

Welcome to our Community!

 

I'd like to help however I need a little more info. Are you forwarding texts from your phone or are you using another device or app to forward texts?

 

Please let me know.

 

Regards,

RogersCorey

Re: Can't activate Extreme Texting

c'mon Corey, please read the thread. We are trying to use Extreme Texting, a service offered by Rogers, but the administrative interface is broken and has been such for 2 weeks now. 

 

Try it yourself. Open your Rogers Self Serve app (or Rogers Business Self Serve) and click on your wireless phone number. Scroll down on that page, below where it shows "Data | Voice | Messaging" and below where it says "Current Plan" to where it says "Manage My Phone".

 

One of the options is "Extreme Texting". Click on that. It takes you to a blank page. What is supposed to be there is an interface that lets you Forward all SMS messages, add a signature line, copy all messages, etc. This interface is broken and it is unbelievable that a feature can be down for 2 weeks and no one seems to have any sense of urgency to restore service.

Re: Can't activate Extreme Texting

I used the app to forward texts before the problem, now i am unable to deactivate the forwarding.

Re: Can't activate Extreme Texting

Hello @mark_goldberg.

 

I have read the thread but I must do my due diligence as a moderator to ensure that this user is in the right thread. There is more than one way to forward a SMS.

 

We are aware of the issue impacting Extreme SMS and we're working towards a fix. As this is a complex system, it is taking longer than anticipated to resolve the issue. 

 

If you wish to deactivate the service during this outage, we can submit an escalation to do so. Please PM us @CommunityHelps if you'd like to have this done.

 

If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535

 

Regards,

RogersCorey

Re: Can't activate Extreme Texting

Two weeks is already more than long enough for a resolution. This outage is simply not being taken seriously enough.

Re: Can't activate Extreme Texting

this unreal. I would like to access my extreme text features and yet I cant! I hae done multiple online chats to rogers and still no help. In fact none of them new what I was talking about. Now I find this forum. Thankful im not the only one!  When are you going to fix this?????

Re: Can't activate Extreme Texting

Menabst
I've Been Here Awhile
This is getting beyond ridiculous. It’s been 3 weeks now. I was told it’s a problem with the vendor that provides this service three weeks ago. Is anyone even trying to fix this problem? Can we can an update or timeline for when it will be resolved ?

Re: Can't activate Extreme Texting

Hello @mark_goldberg@daisyque12 and @Menabst,

 

Welcome to the Community Forums, and thanks for posting your concern. 

 

The issue is still ongoing and support teams are working diligently to fix the technical issue.  We will be sure to notify the Community when we have further updates.

 

Thank you all for your continued patience. 

 

RogersShaun

Re: Can't activate Extreme Texting

IgorC21
I've Been Here Awhile

The issue is still unsolved. What is the timeline for the resolution?

Re: Can't activate Extreme Texting

Re: Can't activate Extreme Texting

IgorC21
I've Been Here Awhile
Dear Mark, thank you for the link pointing to the problem. Question is, when is the expected date of return to a regular service?

Re: Can't activate Extreme Texting

Meowmix
I'm a Trusted Advisor
Hello @IgorC21

At this moment there is no ETA on when it will be back up. They are working with the vendor that operates this to make it right again and fix it.

Stay tuned and a ETA should come soon.

Re: Can't activate Extreme Texting

IgorC21
I've Been Here Awhile
thanks.

Re: Can't activate Extreme Texting

Katybaby
I've Been Here Awhile
I'm have the same problem and it's been happening for a long time. Hope you can fix it soon.
We Want Your Opinion
Would you be interested in becoming a Community Testing Lab member?
Topic Stats