cancel
Showing results for 
Search instead for 
Did you mean: 

Can't access my Home Phone account online

jbird
I Plan to Stick Around

I went online to My Rogers to add some more scammer phone numbers to my blocklist and call forwarding list (I forward annoying telemarketers to a non-working number, makes them think I disconnected my phone).  So today I received yet another duct cleaning scam call and went to go online and my Home Phone account said it wasn't able to access my account.  All my other accounts, wireless, tv, internet were all fine just the Home Phone account with a continuous loading blue circle.  I phoned support and they said I had to go to live chat, they said they were for wireless cell and had to transfer me.... I waited and waited and waited finally gave up and closed the chat window.   Service is horrible to find hopefully simple solutions.  

 

 

***edited labels***

32 REPLIES 32

Re: Can't access my Home Phone account online

golfer99999
I Plan to Stick Around

I believe that everyone is having this problem. If you call Home Phone Support at 1-855-381-7836, they can enter the forwarding information for you. The problem is that you would have to call them each time you want to turn forwarding on or off.

 

This isn't what we signed up for.

Re: Can't access my Home Phone account online

jbird
I Plan to Stick Around

Does entering *72 or *73 not work from your home phone, that's what we used to do before getting the home and away feature, which of course isn't working these days?

Re: Can't access my Home Phone account online

golfer99999
I Plan to Stick Around

*72 and *73 would work, but only from your home phone. I need to access the service remotely and was told by HPS that I would have to call in to activate / deactivate or change the call forwarding number if I was at a remote location.

Re: Can't access my Home Phone account online

BobF4321
I Plan to Stick Around

I finally got tired of waiting and called Rogers support.  They said I had to use Rogers Live Chat to resolve the issue, which I did.  The Live Chat CSR acknowledged that it was a known problem, being worked on.  I said I needed the Online Manager by winter, when I'm travelling.  She said it should be back up by this winter! (sounds like they are rewriting the code?)

Then I asked about rebates for an incomplete service... she credited my account by $12 one-time, $6/month for the downtime.  If the downtime continues I will have to complain again to get additional credit... it's not automatic until the problem is solved.

At least they are listening... anyone having this problem should also ask for credit to give them some incentive to hurry up the fix.

 

No phone

Rosecrucian
I've Been Around

What happens when you phone goes dead and yo ugo online to find telephone support and all they give you is a number?

 

How do I call a number when my phone is out of service.

 

About what I am beginning to expect from Rogers.

 

Last week lost my internet for 2 days adn my phone for 1 day adn now my phone is gone again.

 

Looks like it's time to move.

Re: No phone

Many of the companies are that way.  Bell is the same.. their phone support? Via a phone number 😛

Rogers does have their webchat.. but home phone is NOT covered by there.. by someone in their infinate wisdom  >.>

 

Only real options, are to call in vial alternative methods.

- Cell phone

- Neibours working phone

- Skype often allows 1800 numbers for free, if your net is working.



Re: Can't access my Home Phone account online

golfer99999
I Plan to Stick Around

How is it that Rogers is still advertising Home & Away Online-Manager as a calling feature of the Home Phone service, when it clearly hasn't worked for over a month now.

 

www.rogers.com/onlinemanager

 

"We are currently experiencing high levels of traffic. Please try again"

Re: Can't access my Home Phone account online

den417
I've Been Here Awhile

I'm having the same problem with Rogers Online Manager for the last few weeks.Can't excess my phone account either.Called Rogers Tech Suppurt and they tell me that they are trying to fix the problem which I called so many times.

Re: Can't access my Home Phone account online

den417
I've Been Here Awhile
Thinking of switching providers.

Re: Can't access my Home Phone account online

Gdkitty
Resident Expert
Resident Expert

Myrogers section seemed fixed now. (went down at the same time as the online manager).

not sure if the online manager has been fixed yet (dont have that service)



Re: Can't access my Home Phone account online

_M_
I'm Here A Lot

My Rogers section works for me too but as for anything else for some time it went from servers busy to "Online Manager is currently unavailable.
Please try again later or call 1-888-ROGERS1 (1-888-764-3771) for support." for some time now.

Re: Can't access my Home Phone account online

_M_
I'm Here A Lot
Looks like Online Manager is working again, finally.