cancel
Showing results for 
Search instead for 
Did you mean: 

Can't access my Home Phone account online

jbird
I Plan to Stick Around

I went online to My Rogers to add some more scammer phone numbers to my blocklist and call forwarding list (I forward annoying telemarketers to a non-working number, makes them think I disconnected my phone).  So today I received yet another duct cleaning scam call and went to go online and my Home Phone account said it wasn't able to access my account.  All my other accounts, wireless, tv, internet were all fine just the Home Phone account with a continuous loading blue circle.  I phoned support and they said I had to go to live chat, they said they were for wireless cell and had to transfer me.... I waited and waited and waited finally gave up and closed the chat window.   Service is horrible to find hopefully simple solutions.  

 

 

***edited labels***

32 REPLIES 32

Re: Can't access my Home Phone account online

Meowmix
I'm a Trusted Advisor
Hello jbird

It seems the sire has been having issues for the past couple of days when they changed the site around & then changed it back to the old look.

It seems a lot has been broken / not working since then. Another thread was started about this as well. Hopefully they fix it

Re: Can't access my Home Phone account online

s_lg
I've Been Here Awhile

I am having the same issue. Online Home Phone says "Unable to retrieve your Home Phone Account details.". I tried logging into Online Manager; too busy to handle the request. Chats are not helpful "the system must be down". Ya think? I also called Rogers 4 times today and was hung up on while waiting for someone to pick up (while I was in the queue). Frustrating as I wanted to set the Do Not Disturb option!!

Re: Can't access my Home Phone account online

golfer99999
I Plan to Stick Around

I am still experiencing this problem. Has anyone had any success in getting it fixed ? 

Re: Can't access my Home Phone account online

Its something back end.. but no one has really been able to get a proper answer yet 😞

For now, will have to call in to make any changes, check things, etc 😞



Re: Can't access my Home Phone account online

Frazzled
I'm a Reliable Contributor

Same issue here! I have an outstanding ticket, but to date it has not been fixed. Just another example of totally useless customer service from Rogers. 

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/GeneralCareSupport/message-id/61...

Re: Can't access my Home Phone account online

Been going through this crap all week,  no TV call display anymore, can't access home phone info from website and cannot access the home and away online manager "We are currently experiencing high levels of traffic. Please try again"   

 

I get constantly bounced around between tech support people,  they've reset my account as well.   They're good at one thing and thats passing the buck.    If there's a problem with the system just tell us so we don't waste our lives on hold!     

 

All I wan't is to block a few numbers why do I need this non working online manager anyway?   With Bell you just enter codes on the phone and done! 

Re: Can't access my Home Phone account online

Frazzled
I'm a Reliable Contributor

It is a major issue that Rogers does not seem to be in a hurry to rectify. Not only does your home phone not show up on MyRogers, but the on-line manager does not work either. After bringing this up to Rogers Chat, they gave me a credit of one month for Rogers Home Phone. Perhaps if enough people do this, they will finally get the message!

Re: Can't access my Home Phone account online

golfer99999
I Plan to Stick Around

Re: Can't access my Home Phone account online

jbird
I Plan to Stick Around

You can still block phone numbers by pressing keys on the number pad, just press *60 and then if the number you want to block is the last number that called you just press #01# and that number will be blocked.   If you have a number you need to manually add just type #thenumber# and that number will be blocked.   I used to do this before I had the home and away features... here's the list for manually managing your list. 

 

*60 dial
#01# to reject last calling party
3 turn service off
# to add an entry#
* to remove one or more entry*
1 to hear entries on list
0 to repeat instructions
0 to repeat the menu

 

I'm not aware of any other lists that can manage your forwarding or turning off do not disturb, these would be great to have if anyone knows of these. 

Re: Can't access my Home Phone account online

Frazzled
I'm a Reliable Contributor

I am actually well aware that you can perform certain functions directly through your phone. I have no issues with doing that. What I have an issue with is that we subscribe to the home and away on-line manager and can no longer access this online. It is a feature on Home Phone that customers are being charged for. Not only that, but I also just discovered that Rogers Anyplace TV Home Edition is also not working either through MyRogers! Why Rogers is not embarrassed about these issues is beyond me and why they are not apologizing is also beyond me!

Re: Can't access my Home Phone account online

jbird
I Plan to Stick Around

Well right now I can't access My Rogers at all.   Submitted a negative feedback for the first time since being a Rogers customer for well over 15+years. 

Re: Can't access my Home Phone account online

golfer99999
I Plan to Stick Around

I just received an automated voice message from Rogers advising me that my ticket relating to Rogers Home Phone service had been resolved. I went online only to find that I still cannot access my Home Phone account online. I called back to report that there was no change to the problem that I was experiencing and the technician said that they would escalate the ticket.

 

I asked how they could close the ticket when the problem still existed and he replied that the problem is no longer widespread, but rather a case by case thing.

 

 

Re: Can't access my Home Phone account online

jbird
I Plan to Stick Around

Still down and tried to call support again, 38 minutes to an hour wait on hold, hung up.  Rogers is in trouble I just know it.   Time to bring back tech support to Canada and stop all this outsourcing. 

Re: Can't access my Home Phone account online

NCC-2000
I Plan to Stick Around

I was wondering why I couldn't access my account details or the Online Manager  for the past few days. Figured I'd check here before calling in. Guess that was a smart idea since calling in will probably be a waste of time. Hopefully this gets sorted out soon, I'd like to access stuff I'm paying for.

Re: Can't access my Home Phone account online

golfer99999
I Plan to Stick Around

Latest update - Rogers closed my ticket and stated that this is a system wide problem. It relates to the attempted change to the myRogers login page a few weeks ago. They " are working on it ".

 

I don't understand why Rogers doesn't put a banner on the page stating that there is a problem with the service. It would save everyone a lot of time . 

Re: Can't access my Home Phone account online

Well that would make sense wouldn't it!    I was also told it was a system problem after I told them to stop forwarding me to tech support and told them it was not an account problem it was on their end.  30 minutes later they admitted it.  what a waste of our time sitting on the phone for an answer they could just post on the webpage.    I'm getting a credit for this month.

Re: Can't access my Home Phone account online

Frazzled
I'm a Reliable Contributor

I contacted Rogers as well today, since these issues seem to be dragging on into eternity! Smiley Frustrated

 

I was told that my case number had been replaced by an incident number - IN684540. 

 

I was also told that this was high priority, but other than that, they can tell me nothing! I guess you can draw your own conclusions! Smiley Mad

Re: Can't access my Home Phone account online

Hooter
I'm a Reliable Contributor

Seriously Frazzled, you cannot expect any quick kind of resolution from Rogers. What should take a few days to fix often takes months with Rogers. We have the same issues and are getting no response from Rogers at all!

Re: Can't access my Home Phone account online

BobF4321
I Plan to Stick Around

I discovered this when my condo building Rogers Cable service was down all day for maintenance.  Obviously I couldn't turn on call forwarding from my home phone to my cell phone, because it was down.  So I tried the web site with no luck.

 

This highlights a couple of issues:

1) Rogers Cable should make sure the web site is operating before doing extended maintenance.

2) Rogers Home Phone users without cell phones may have no 911 service for up to 12 hours, unknown to them.

 

Please Rogers, try to be a little more professional.

 

Re: Can't access my Home Phone account online

lrozon
I've Been Around

I have been having trouble for a month now. Everytime I log in www.rogers.com/onlinemanager it says that the server is too busy try again later. Well it has been a MONTH and I cannot access my call forwarding which is a HUGE inconvenience as I use it daily as i am self employed and travel alot.

 

I have talked to a million online chat reps and they are NOT helpful at all. They keep sending me to another person and they dont know what I am talking about.

 

I tried calling and they said I have to go to online chat which is now useless....I am about to switch my home phone!

 

anyone else having this issue???