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Cable service is out - 9/25/18

McBoober
I Plan to Stick Around

My cable service is out or at least too choppy to watch. I tried calling support but the lines ring busy, what can I do?

 

 

 

***Edited Labels***

55 REPLIES 55

Re: Cable service is out - 9/25/18

Lisa83
I've Been Here Awhile
It's working now in Vaughan : )

Re: Cable service is out - 9/25/18

buck77
I've Been Here Awhile
back on in London

Re: Cable service is out - 9/25/18

Torimyles
I've Been Around

East Gwillimbury (by Newmarket). No cable!

Re: Cable service is out - 9/25/18

GeorgeKud
I've Been Here Awhile

Cable just came back on!  10:16 PM

Re: Cable service is out - 9/25/18

Dugi
I'm a Senior Contributor

Sounds like a widespread issue. I tried calling Rogers and got the message that "all circuits are busy. Please try again later". Just noticed that all is back again. Jays lost 4-1!

Re: Cable service is out - 9/25/18

bugfan68
I've Been Here Awhile

Back in Kitchener ...

Re: Cable service is out - 9/25/18

Cokesplash
I've Been Here Awhile

In the most understated way possible Rogers finally acknowledges the outage:

 

https://twitter.com/RogersHelps/status/1044772526025396224

Some customers may be experiencing a disruption to their TV service. Our maintenance teams are working to restore service ASAP. We apologize for the inconvenience and thank you for your patience.

Re: Cable service is out - 9/25/18

ezbvanhalen
I've Been Here Awhile

Cable tv out in Richmond Hill, On too. No updates from Rogers twitter or Facebook.

 

Ongoing pixelation issues for weeks now signal is all gone and one of my HDPVRs is stuck on boot (tried unplugging for 30 sec- no luck). Rogers needs to fix their cable TV issues and service stability asap. Customers pay a lot for cable and these service issues happen far too often and waste our time.

 

Can we get an update please and support for this outage? 

Re: Cable service is out - 9/25/18

2mcmike
I've Been Here Awhile
On again in East York. Made it through on the telephone line (on hold). Perhaps they can explain if they answer.

Re: Cable service is out - 9/25/18

JaySheldon
I've Been Here Awhile

Now everything's fine (10:22 p,m)

Re: Cable service is out - 9/25/18

kfernan
I've Been Here Awhile

Audio is up. Listening to my show MAYANs in Mississauga. :robothappy:

Re: Cable service is out - 9/25/18

McBoober
I Plan to Stick Around

 Did they said what the problem is?

Re: Cable service is out - 9/25/18

Keithc55
I've Been Around

Same problem here in Mississauga.  Tried to get Rogers on the phone, but got repeated busy signals.  Now trying to get someone on live chat at Rogers, but no luck so far except the automatic responses to wait for someone.

 

Re: Cable service is out - 9/25/18

kfernan
I've Been Here Awhile

Still no TV in Mississauga. Thank the good Lord I do not have Rogers Internet

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