Thank you for your post and welcome to the Rogers Community Forums!
I can't imagine how frustrating it must have been to have both of your services down from Christmas Eve through all of Christmas Day. I really hope at this point the issue has been fully resolved.
If not, we would like to take a closer look at this for you to see if the outage is ongoing or if it is an isolated issue with your address. Please send us a private message @CommunityHelps the next time you're online and we can gain access to your account and verify if there is an outage still reported in your area.
For more information on our private messaging system check out our blog.