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I can't imagine how frustrating it must have been to have both of your services down from Christmas Eve through all of Christmas Day. I really hope at this point the issue has been fully resolved.
If not, we would like to take a closer look at this for you to see if the outage is ongoing or if it is an isolated issue with your address. Please send us a private message @CommunityHelps the next time you're online and we can gain access to your account and verify if there is an outage still reported in your area.
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