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Cable Stingray Music No Metadata

Cactus73
I'm Here A Lot

The stingray music channels aren't showing any music metadata. Title, by, CD, label are all blank. It's been like this for about two weeks on all the channels I've checked, including 712 which is my preferred channel. My NextBox has been rebooted, didn't help. The cable box is about 3.5 yrs old and I'm wondering if they just changed the data format or something and the box can't cope.

 

 

 

***Edited Labels***

5 REPLIES 5

Re: Cable Stingray Music No Metadata

57
Resident Expert
Resident Expert

@Cactus73 : It's working fine for me.  Where are you located (roughly)? What is the exact make/model of your box(es)?  It's working in Toronto on my two 9865 PVRs, as well as my old SA8300HD.

 

Have you checked your signal as this can sometimes cause issues, but I thought you'd probably encounter audio dropouts, etc...  See:  

 

https://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M42...

 

You can also call Rogers to have them check the signal and/or look into the issue:

 

https://www.rogers.com/consumer/contactus/share-a-concern

 

https://www.rogers.com/consumer/support/contactus



Re: Cable Stingray Music No Metadata

ReneHache
I Plan to Stick Around

I have the same problem for a while too, no data on the stingray audio channels. I have the regular HD Nextbox (New-Brunswick version).

Re: Cable Stingray Music No Metadata

57
Resident Expert
Resident Expert

Sounds like this is an Atlantic Canada Issue. Make sure you tell the CSRs that you're in Atlantic Canada (exact city) and it'd be a good idea to have the exact make/model of your box(es) handy. (Motorola DCX3400 or whatever)



Re: Cable Stingray Music No Metadata

57
Resident Expert
Resident Expert

One other suggestion is to contact Stingray. I have found them good to work with. They would then work with Rogers towards a resolution:

 

https://webplayer.stingray.com/play/account-settings/about

 

Or possibly the following - not sure if it works any more:

 

support@galaxie.zendesk.com



Re: Cable Stingray Music No Metadata

ReneHache
I Plan to Stick Around
Has of today the Stingray data is back, the text is rather small, but it's better than none. 🙂
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