CISCO EXPLORER 4642 HD BOX.

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I've Been Here Awhile
Posts: 2

CISCO EXPLORER 4642 HD BOX.

I HAVE A NEW 4642 HD BOX. WHEN EXITING FROM MOVIES IT SHUTS MY SAMSUNG TV OFF. I HAVE TO PULL THE PLUG AND REINSERT IT TO GET A SIGNAL BACK. THIS HAPPENS 4 - 10 TIMES IN AN EVENING.

NEED HELP.

 

 

 

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Resident Expert
Resident Expert
Posts: 2,532

Re: CISCO EXPLORER 4642 HD BOX.

your tv is actually powering down? what button are you pressing on theremote when this happens?


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I Plan to Stick Around
Posts: 17

Re: CISCO EXPLORER 4642 HD BOX.

i dont know why did you try the box at a different tv or you can call rogers cable support 1-888-764-3771 or you can change the box to see if it makes any differents

I've Been Around
Posts: 1

Re: CISCO EXPLORER 4642 HD BOX.

Welcome to Rogers, I have the same problem and everybody else that I know who is using this new device. And good luck getting help from Rogers.

I'm a Senior Advisor
Posts: 1,299

Re: CISCO EXPLORER 4642 HD BOX.

do you have your tv plugged into the power port on the back of the digital box? is it connected with hdmi? I don't think it does but maybe the box is sending remote codes over hdmi.. Maybe turn that setting off if your tv has it..
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