CGN3ACSMR League of legends lag after firmware update

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Gdkitty
Resident Expert
Resident Expert
Posts: 14,326

Re: CGN3ACSMR League of legends lag after firmware update

Make sure they test it at EVERY point.

We know at the modem.. but go back a point to the next splitter, and so on working their way back.   Check right where it comes into the house..
Check on the OUTSIDE the house at the connection there...
And then, as well check at your connection at the street.

If its bad at the street.. there is not much they may be able to do other than sending it up to maintenance... but could be something like the line into the house.



gaggan07
I Plan to Stick Around
Posts: 14

Re: CGN3ACSMR League of legends lag after firmware update

Will do.. Communityhelps did, however, say my immediate neighbourhood is doing well in terms of signal levels. So the problem probably lies within the house, or just outside it.
Gdkitty
Resident Expert
Resident Expert
Posts: 14,326

Re: CGN3ACSMR League of legends lag after firmware update

Sometimes, i can be even just one simple thing causing it..  the one little connector which connect the line from the street, to the line going inside (which is in the box on the side of the house).

Hopefully they can find it! 🙂



gaggan07
I Plan to Stick Around
Posts: 14

Re: CGN3ACSMR League of legends lag after firmware update

The rogers technician came by today. The problem apparently was a splitter inside the basement ceiling where the cable came from. He said the splitter no longer works effectively with Rogers since February (the splitter was either gold or silver i can't remember anymore since it's been a year since i put it there). Unfortunately, there is no way of reaching that splitter , so the only solution was to relocate the modem. I moved it to the front room, same floor, and have to buy powerline adapters for my dish to continue working.. Also the signal levels have gone down, but not to 0, they've basically cut in half. I'll post beloew, let me know what you think..
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 603000000 256QAM -5.100 99 40.946
2 591000000 256QAM -4.600 97 40.946
3 597000000 256QAM -4.800 98 40.366
4 609000000 256QAM -5.000 100 40.946
5 615000000 256QAM -5.600 101 40.366
6 621000000 256QAM -5.900 102 40.366
7 633000000 256QAM -5.400 103 40.946
8 639000000 256QAM -4.800 104 40.366
9 645000000 256QAM -4.600 105 40.366
10 651000000 256QAM -4.800 106 40.366
11 657000000 256QAM -5.200 107 38.983
12 663000000 256QAM -5.800 108 38.983
13 669000000 256QAM -6.400 109 38.605
14 675000000 256QAM -6.600 110 38.605
15 681000000 256QAM -6.400 111 38.983
16 687000000 256QAM -6.100 112 38.983
17 693000000 256QAM -5.700 113 38.605
18 699000000 256QAM -5.600 114 38.983
19 705000000 256QAM -5.300 115 38.983
20 711000000 256QAM -5.600 116 38.983
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 41.000 2 6400000
2 23700000 ATDMA - 64QAM 41.000 3 6400000
3 38596000 ATDMA - 64QAM 42.500 1 3200000

Datalink
Resident Expert
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Posts: 7,319

Re: CGN3ACSMR League of legends lag after firmware update

Those signal levels aren't as bad as before.  Not truly great,but they should work.  It really depends on whether or not your have anything split off of that line, going somewhere's else.  That is something to keep in mind if you ever have trouble with cable boxes down the road.  I'm assuming that the basement is finished now and that the cabling is buried in the ceiling.  Food for thought. depending on where the splitter is, install an access panel that would allow you to change the splitter.  They aren't totally unobtrusive, but it may not attract a lot of attention depending on where the location is.

 

Try a couple of speedtests at http://speedcheck.rogers.com/en.html and at www.speedtest.net using the Toronto Telus server.  Can you post the test results out of curiosity?

 

Was the tech able to bypass that section of cable completely, or are you still using it?



gaggan07
I Plan to Stick Around
Posts: 14

Re: CGN3ACSMR League of legends lag after firmware update

I'm still using the cable for my T.V, and it seems to work fine like before. I moved the modem to another room, and it's working better than before, lag has stopped on league. He did nothing to the cable or splitter, as the basement is finished and we couldn;t access it. 

 

 

here's the speedtest: http://www.speedtest.net/my-result/4443271079

Pretty similar results from the rogers speedtest, but these were the same results i was getting during the problem. The low signal wasnt effecting speedtests.

Vurog
I Plan to Stick Around
Posts: 8

Re: CGN3ACSMR League of legends lag after firmware update

High Latency/Ping Times for the past week:

 

 

So, For the past week or so I've been unable to play any video game online. When I first got this connection installed (Rogers Ignite 100), Everything was running smoothly, was able to play LoL with a perfect 20-25ms. 

 

However lately its been going up to 200, and is constantly spiking. I've had 2 rogers tech's come over to check the issue. The first one said all he could do is replace my router and put in a maintainence ticket, The second tech could barely speak english and more or less said the same thing. 

 

Spoke to Rogers customer service over the phone regarding the maintainence request and i got mixed answered (Yes I called them regarding this issue more than once), Some say 48 hours, same say a week and some even said a month...

 

Here are some traceroutes and pings, If anyone had dealt with this issue before any input would be greatly appreciate. I just want to make a final effort in getting this resolved before I swap to Bell.

 

Traceroute and Ping to www.google.ca

http://pastebin.com/Q3wBTPdH

 

Traceroute and Ping to www.rogers.com

http://pastebin.com/nZEm5Gb9

 

Traceroute and ping to League of legends NA server. (I normally have 20-25 ping on this server)

http://pastebin.com/ytF0zqkQ

 

Pinging my modem

http://pastebin.com/xJkrhGQ9

Datalink
Resident Expert
Resident Expert
Posts: 7,319

Re: CGN3ACSMR League of legends lag after firmware update

That modem requires firmware version 4.5.8.16 in order to run correctly.  From looking at your ping times to the modem I would say that yours is probably running version 4.4.8.14.  You need to give that modem at least 48 to 72 hours to allow the update to run.  If it goes beyond 72 hours without the update you can sand a private message to @CommunityHelps to have the firmware update pushed to the modem.  Every time you swap the modem you end up back at square one, running 4.4.8.14.  So you need to give it time to update.  If you log into the modem and look at the Software Version as shown on the STATUS page, you can see what version you currently have and watch for the update.

 

Just to see if there is anything else going on, can you log into the modem, navigate to the STATUS..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread.  Those tables contain the cable signal levels and signal to noise ratios which might be worth looking at.  

 

When you are gaming, are you connected via ethernet or wifi?

 

If you look at the first post in the following thread you can see the difference in the ping times to the modem, before and after firmware version 4.5.8.16 is loaded.  This version resolves a good number of issues with online gaming, VOIP devices, VPNs and other latency intolerant applications.

 

The next step, after that version loads and I have a chance to see your signal levels is to contact @CommunityHelps, which is the group address for the moderators.  They can have a look at your account and contact the staff who have the expertise to resolve the situation.



Vurog
I Plan to Stick Around
Posts: 8

Re: CGN3ACSMR League of legends lag after firmware update

Im fully aware regarding the modem and the firmware update, this current modem that I have right now is not on the latest version. I called in to ask them to update it to the latest, However the last one that I had was running the latest firmware and still saw similar pings. 

 

I am connect via ethernet and am also the only one using this internet connection, The modem itself is also plugged into the wall instead of a power brick.

 

Here is the DOCSIS WAN page.

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1603000000256QAM0.4005140.366
2591000000256QAM0.1004940.366
3597000000256QAM0.2005038.983
4609000000256QAM0.3005238.983
5615000000256QAM0.1005338.605
6621000000256QAM-0.2005438.983
7633000000256QAM-0.3005538.983
8639000000256QAM-0.6005638.605
9645000000256QAM-0.8005738.605
10651000000256QAM-0.6005838.983
11657000000256QAM-0.4005938.983
12663000000256QAM-0.4006038.605
13669000000256QAM-0.1006138.983
14675000000256QAM0.0006238.605
15681000000256QAM-0.1006338.983
16687000000256QAM-0.2006438.983
17693000000256QAM-0.7006538.983
18699000000256QAM-0.5006638.605
19705000000256QAM-0.4006738.605
20711000000256QAM-0.4006838.605

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal Strength (dBmV)Channel IDBandWidth
138596000ATDMA - 64QAM40.75013200000
223700000ATDMA - 64QAM38.75036400000
330596000ATDMA - 64QAM39.25026400000
Datalink
Resident Expert
Resident Expert
Posts: 7,319

Re: CGN3ACSMR League of legends lag after firmware update

Your signal levels and signal to noise ratios are good.  Next step is the firmware version.  Are you in a house, apartment, condo, highrise, etc, etc?