Make sure they test it at EVERY point.
We know at the modem.. but go back a point to the next splitter, and so on working their way back. Check right where it comes into the house..
Check on the OUTSIDE the house at the connection there...
And then, as well check at your connection at the street.
If its bad at the street.. there is not much they may be able to do other than sending it up to maintenance... but could be something like the line into the house.
The rogers technician came by today. The problem apparently was a splitter inside the basement ceiling where the cable came from. He said the splitter no longer works effectively with Rogers since February (the splitter was either gold or silver i can't remember anymore since it's been a year since i put it there). Unfortunately, there is no way of reaching that splitter , so the only solution was to relocate the modem. I moved it to the front room, same floor, and have to buy powerline adapters for my dish to continue working.. Also the signal levels have gone down, but not to 0, they've basically cut in half. I'll post beloew, let me know what you think..
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 603000000 256QAM -5.100 99 40.946
2 591000000 256QAM -4.600 97 40.946
3 597000000 256QAM -4.800 98 40.366
4 609000000 256QAM -5.000 100 40.946
5 615000000 256QAM -5.600 101 40.366
6 621000000 256QAM -5.900 102 40.366
7 633000000 256QAM -5.400 103 40.946
8 639000000 256QAM -4.800 104 40.366
9 645000000 256QAM -4.600 105 40.366
10 651000000 256QAM -4.800 106 40.366
11 657000000 256QAM -5.200 107 38.983
12 663000000 256QAM -5.800 108 38.983
13 669000000 256QAM -6.400 109 38.605
14 675000000 256QAM -6.600 110 38.605
15 681000000 256QAM -6.400 111 38.983
16 687000000 256QAM -6.100 112 38.983
17 693000000 256QAM -5.700 113 38.605
18 699000000 256QAM -5.600 114 38.983
19 705000000 256QAM -5.300 115 38.983
20 711000000 256QAM -5.600 116 38.983
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 41.000 2 6400000
2 23700000 ATDMA - 64QAM 41.000 3 6400000
3 38596000 ATDMA - 64QAM 42.500 1 3200000
Those signal levels aren't as bad as before. Not truly great,but they should work. It really depends on whether or not your have anything split off of that line, going somewhere's else. That is something to keep in mind if you ever have trouble with cable boxes down the road. I'm assuming that the basement is finished now and that the cabling is buried in the ceiling. Food for thought. depending on where the splitter is, install an access panel that would allow you to change the splitter. They aren't totally unobtrusive, but it may not attract a lot of attention depending on where the location is.
Was the tech able to bypass that section of cable completely, or are you still using it?
I'm still using the cable for my T.V, and it seems to work fine like before. I moved the modem to another room, and it's working better than before, lag has stopped on league. He did nothing to the cable or splitter, as the basement is finished and we couldn;t access it.
here's the speedtest: http://www.speedtest.net/my-result/4443271079
Pretty similar results from the rogers speedtest, but these were the same results i was getting during the problem. The low signal wasnt effecting speedtests.
So, For the past week or so I've been unable to play any video game online. When I first got this connection installed (Rogers Ignite 100), Everything was running smoothly, was able to play LoL with a perfect 20-25ms.
However lately its been going up to 200, and is constantly spiking. I've had 2 rogers tech's come over to check the issue. The first one said all he could do is replace my router and put in a maintainence ticket, The second tech could barely speak english and more or less said the same thing.
Spoke to Rogers customer service over the phone regarding the maintainence request and i got mixed answered (Yes I called them regarding this issue more than once), Some say 48 hours, same say a week and some even said a month...
Here are some traceroutes and pings, If anyone had dealt with this issue before any input would be greatly appreciate. I just want to make a final effort in getting this resolved before I swap to Bell.
Traceroute and Ping to www.google.ca
Traceroute and Ping to www.rogers.com
Traceroute and ping to League of legends NA server. (I normally have 20-25 ping on this server)
Pinging my modem
That modem requires firmware version 220.127.116.11 in order to run correctly. From looking at your ping times to the modem I would say that yours is probably running version 18.104.22.168. You need to give that modem at least 48 to 72 hours to allow the update to run. If it goes beyond 72 hours without the update you can sand a private message to @CommunityHelps to have the firmware update pushed to the modem. Every time you swap the modem you end up back at square one, running 22.214.171.124. So you need to give it time to update. If you log into the modem and look at the Software Version as shown on the STATUS page, you can see what version you currently have and watch for the update.
Just to see if there is anything else going on, can you log into the modem, navigate to the STATUS..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread. Those tables contain the cable signal levels and signal to noise ratios which might be worth looking at.
When you are gaming, are you connected via ethernet or wifi?
If you look at the first post in the following thread you can see the difference in the ping times to the modem, before and after firmware version 126.96.36.199 is loaded. This version resolves a good number of issues with online gaming, VOIP devices, VPNs and other latency intolerant applications.
The next step, after that version loads and I have a chance to see your signal levels is to contact @CommunityHelps, which is the group address for the moderators. They can have a look at your account and contact the staff who have the expertise to resolve the situation.
Im fully aware regarding the modem and the firmware update, this current modem that I have right now is not on the latest version. I called in to ask them to update it to the latest, However the last one that I had was running the latest firmware and still saw similar pings.
I am connect via ethernet and am also the only one using this internet connection, The modem itself is also plugged into the wall instead of a power brick.
Here is the DOCSIS WAN page.
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal Strength (dBmV)||Channel ID||BandWidth|
|1||38596000||ATDMA - 64QAM||40.750||1||3200000|
|2||23700000||ATDMA - 64QAM||38.750||3||6400000|
|3||30596000||ATDMA - 64QAM||39.250||2||6400000|