To know if your modem is in gateway mode, connect to it by ethernet and go to 192.168.0.1
If you see Hitron Technologies, you are in gateway mode.
If nothing happens, it is likely you are in bridge.
If the latter happens, open a command prompt and type ipconfig /all and post the results
RogersAsif has just modified the original post, with the following: "With the modem in bridge mode, you will be able to receive the update regardless."
Guess bridge mode isn't an issue.
So How do I send in the request to @communityhelps? where do I click on thsi forum?
To request the firmware update, follow this link @CommunityHelps to get to the CommunityHelps page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message". Use that link to get to the next message composition page, fill in the title, your modem MAC address and Cable Account Reference Number in the text area and hit send. If the staff are not too busy, you might see the firmware pushed out either late this evening or overnight during the scheduled maintenance periods. If not, it should be pushed out no later than tomorrow night.
I'm assuming then that you have a CGN3ACSMR ?
i always set my CGN3ACSMR gateway to bridge.
but recently i found out when i set it to bridge mode, the 2.4G light will be ON automatically.
i remember those 5G and 2.4G light should be off , when i set the gateway to bridge mode.
so is there anyway i can fix this?
I had the same issue, Rogers Asif responded with:
"We are aware of the issue.
The current work-around is to disable 2.4. Ghz Wi-fi before bridging the modem if you wanted to get rid of the light.