Buzzing sound on iPhone and muted calls

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I've Been Here Awhile
Posts: 2

Buzzing sound on iPhone and muted calls

I've been having a recurrent problem with my iPhone 5. Often, my sound gets muted (the mute button has not been pressed) so whoever I am talking to can't hear anything on my end while I can clearly hear them. Sometimes it seems to cut in and out for them, and sometimes it's continuous until they hang up. Also, I often have a low-pitched thumping/buzzing sound coming in my phone that is super annoying - I can hear it, but the person on the other end cannot. 

I assumed it was my phone so had it replaced, but there has been no improvement. Has anyone else had this same issue??

 

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I'm a Trusted Advisor
Posts: 32,039

Re: Buzzing sound on iPhone and muted calls

Hello kristimarie

Call Apple support & see what they say. Yea that should not be the touchscreen at all. I hope all the best!.

You are welcome:)

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I'm a Trusted Advisor
Posts: 32,039

Re: Buzzing sound on iPhone and muted calls

Hello kristimarie

the light sensor aka the screen sensor is most likely not activated properly & when you put your cheek on the screen, it will most likely mute or press other buttons. If you google it, this happens with EVERY device with a touchscreen on them.

As for the buzzing sound, the only time i hear that is when i am near a TV or tower causing the waives to do this. I would call Apple support & see what they say about this.
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I've Been Here Awhile
Posts: 2

Re: Buzzing sound on iPhone and muted calls

Thanks Meowmix, I think I will call Apple Suport. I still have the muting when I'm using handsfree with my phone sitting on the table beside me, so I don't think it's the buttons. 

Appreciate your input!

Highlighted
I'm a Trusted Advisor
Posts: 32,039

Re: Buzzing sound on iPhone and muted calls

Hello kristimarie

Call Apple support & see what they say. Yea that should not be the touchscreen at all. I hope all the best!.

You are welcome:)

View solution in original post