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Buy a new non-rogers cable modem

SuperJJ
I've Been Here Awhile

Currently I am renting a Motorola SURFboard (SB5120) Modem from Rogers, Can I buy a same model or (SB5100 or SB5101 ) from outside and replace the rental> Do I need to get it activate from Rogers?

 

 

***edited labels***

 

99 REPLIES 99

Re: Buy a new non-rogers cable modem

Corinnedara
I've Been Here Awhile

Hello,

 

Yes, I've had the same problem with Rogers employees telling me different things regarding acceptable modems. I'd been renting a modem from Rogers a  Scientific Atlanta model DPC2100R2 for several years. Then I acquired the same model from a friend and replaced the Rogers rental and it didn't work. When I phoned Rogers, they told me it was because the serial number wasn't approved. They wouldn't approve it even though it was the exact same model they had been renting to me! And then my internet went down for 4 days after I'd replaced their rental. Some Rogers employees told me it was because I didn't buy my modem at Rogers so they don't accept it. But no one at Rogers could/would confirm this as a policy. So I'm still stuck renting my Rogers modem but am considering quitting Rogers because I don't think they are fair in this regard, just greedy.

 

Good luck getting help.

 

Corinne

Re: Buy a new non-rogers cable modem

Well, regarding using only rental modems with Roges this matter should be clarified with CRTC.  I remember back few years there was asimmilar issue with the Bell, when only bell phones was approved to use with their service and after a few people raised the issue with the CRTC the Bell had buckled and allowed to use third party phones to be used. Perhaps is the time to write few letters to your MP or to CRTC and filed complaint.

Re: Buy a new non-rogers cable modem

dsharp
I Plan to Stick Around

I know I spent 5 hours with Customer Fullfillment trying to add a non Rogers cable modem. For some reason they couldn't grasp the idea that a modem not purchased through Rogers would not have its serial number in their inventory list.

 

I think they hire the most annoying peope to answer those calls, just sit there saying hmm, can't find that serial number, can you repeat it again. hmm, still cant find it.... until the customer gives up in fustration and sticks with the rental.

 

I've also caught wind that Bell did something simular recently and married the modems to the network. Talk with reps from Tiger Direct, they will not sell you a cable modem or dsl modem if you are on Rogers or Bell because they have a 100% return rate. If you're with Teksavvy or any other 3rd party, no problem.

Re: Buy a new non-rogers cable modem

jserrg
I've Been Here Awhile

Question to gurus:

I rent 1 SMCD3GN modem from Rogers. It works for most places in my house.

I have a remote place in my house where I have my office. Reception is not good there.

I would like to put a second modem in that room. There is wall outlet there.

I don't need wireless in that place as outlet is located right near the table where I place my laptop.

Rogers want $100 for their wired modem...

Do I have cheaper options?

People were talking about DOCSIS 2.0 modems in this thread... And as far as I understand all 2.0 are supported by Rogers.

Are there any downsides about 2.0? Is the speed enough for video chatting?

I plan to use that second wired modem with only one computer that will be connected through RJ45 to the modem.

 

Your advice is appreciated!

Re: Buy a new non-rogers cable modem

Gdkitty
Resident Expert
Resident Expert

Is it that you just need internet connection in that room?  Do you need to pay for a whole seperate connection? or do you have enough bandwith on your existing.

I understand, running cat5 cable there may not be feasable... but that would be your best bet.. and drop a switch there.

 

Some people here have had good luck with the power line ethernet boxes.. plug one into a plug near your existing modem.. cat5 cable between them.  Then in your office, another of the ethernet boxes, out to the PC or switch there.



Re: Buy a new non-rogers cable modem

jserrg
I've Been Here Awhile

I have 2 coaxial plugs.

One is downstaires where my wireless modem is plugged in. Wireless covers the whole house and all my devices are connected wirelessly.

Second coaxial plug is upstairs. There are no devices there other than my laptop which requires strong connection when I work from home.

When I plug my Rogers modem upstairs and connect it with my laptop with RJ45 - everything works like a charm. Exept my wife and kids complain that they cannot watch stream video.

So I know I need to place my main wireless modem on the main floor. And I need another modem or some kind of simple cheap and dirty solution for my laptop upstairs.

I don't want to pay $100 box for Rogers No-Wireless box.

The question is: how do I go from Rogers coaxial wall plug to RJ45 in my laptop? Do I need a modem? As far as I understand - Yes. What wired modem you can advise for 1-3 devices sitting on the same table connected through RJ45s?

I am not too techy with networks so your help is really appreciated.

Re: Buy a new non-rogers cable modem

davidmota
I've Been Around

I just called and the modem I have costs 99 dollars. I have been with rogers since 2005 (7 years).

 

I did the calculation and the modem is paid in 2 years at 4 dollars monthly.

 

Why, if I paid my rental for 2 years Rogers does not stop the rental fees???? I have paid rental for 7 years, so I have paid more than 3 modems already.

 

Who can I talk to go get some kind of compensation???

 

Can somebody from Rogers reply?

 

Thank you

Re: Buy a new non-rogers cable modem

JohnSmith798
I've Been Here Awhile

Do not buy the modem, because you'll feel obligate to stay with Rogers for 2-3 years to get your investment worth. 

Re: Buy a new non-rogers cable modem

compuaid
I've Been Here Awhile

Jeng,

 

What you need is a  wireless bridge.  This device will connect to your wireless modem downstairs and extend your signal upstairs.  You could place it in a location that has a fairly good signal upstairs.  If you're not as you say technically proficient you may need to enlist the help of someone so set up the bridge but once you've done so you'll have wireless throughout the house both upstairs and down without paying Rogers another dime.  Check out the Linksys WET610N or WES610N.  Another option would be to use a powerline adapter such as the Trendnet TPL-303EK.  With this option you just plug one device into an outlet near your modem downstairs and connect the ethernet cable and then plug the other one into an outlet upstairs by your computer and connect the ethernet cable to it.  This will give you a wired connection to your computer upstairs as if you had the modem there. 

Re: Buy a new non-rogers cable modem

franknguyen1666
I've Been Here Awhile

hi guy, the fist time im in here, and i dont know a lot about tech and my eng very bad, so please help me. i have one store and in my store i put up cable internet from Rogers, they give me modem Cisco DPC3825. before i live another place and use internet of Bell at home, modem 2wire 2710HG-G. and now im moving in upstair my store, i see in the room of upstair have cable and when i try hook up my modem Cisco, its working. so now i need your help

if i buy another cable modem and use both, modem Cisco 3825 in dowstair, another modem in upstair, is it work for both? i dont know anything about cablle in upstair cause before another lady live in there, i just move in and see it and try hook up my modem only. and if it work, where i can buy another cable modem like Cisco 3825? i call Rogers and they tool they dont sale it, just rental, and i need pay over $40/month for the second modem. i found internet but some guy just sale modem which not build in wireless

i try buy Dlink router wireless DIR815 but still can not get wireless in upstair, very poor, i cant use powerline cause it seperate line electric

Re: Buy a new non-rogers cable modem

No you can just not add a 2nd modem upstairs.

 

Every other modem, requires a seperate internet plan.


Your best bet if you can, is run a network cable from the modem/router downstairs, up to the upper appartment somehow.. then put another router up there (with DHCP off) as another wireless access point.
Or buy a repeater, and repeat the signal from downstairs.



Re: Buy a new non-rogers cable modem

franknguyen1666
I've Been Here Awhile

uhm.. i dont understand something. for example, im move in new apparment, and it have cable already (maybe from someone live in there before), and i have one cable modem from my old place. so when i hook up my modem with cable wall so, what is mean a seperate internet plan? they will control my internet plan from my old place through my modem or the internet plan in new room. something like we can use free internet from new room although my internet plan is unlimited

and another thing, you guy thing D-Link DIR 815 better, or Linsys E1200?

and how i config my CIsco 3825 to modem only mode? i chatted with the guy from Rogers and he told me to do like that when i connect my router wireless, i didnt know and he did for me, but i want to know how to do it cause i dont want when i want change something i need their help. before i type 192.168.0.1 go to set up my modem but now it not work anymore

Re: Buy a new non-rogers cable modem

For ANY modem to work.. it need to have a PLAN and account associated with it.. and the cable it connects to.

I could not unplug mine and take it to your house and connect it and have it work.

 

If that house has a line, but no modem account set up on it, it would need one set up, to use a modem on it.  You wouldnt have to BUY/RENT the modem, but have to pay the monthly internet fee for that.

 

You can not have multiple modems on one plan (compared to  your TV, which you can).



Re: Buy a new non-rogers cable modem

franknguyen1666
I've Been Here Awhile

ya, i know, thats why i dont understand when i hook up my modem go cable in upstrair, its work. cause we separate, everything,

electric, water, cable tv, internet, door, everything is separate. you know i mean? sorry, my english very bad so sometime i cant explain for you. Downstrair and upstrair separate everything, like 2 apparment in one building

example, i live in App 1 and App 2 have another guy have cable too ( i know it not mine cause i put up after him), so when i move go app 1, i bring my modem hook up and its work, so thats why i dont understand. sorry if lose your time

cause now my problem, my modem Cisco in upstair, the payment machine in here too

and i live in upstair, and cannot get wireless form Cisco, so i buy Dlink 815, and i hook up with Cisco, some guy from Rogers get my modem go modem mode only, so i can use Dlink in upstair, of couse wireless too. but now i have problem cause my payment machine work thought internet, before, it connect with one port in back of modem Cisco, and my customer cannot use wireless too. have any way i can get wireless in my store and upstair? i cannot put router wireless in between cause 2 room separate, use separate door to come in

Re: Buy a new non-rogers cable modem

hi

went to the store and they told me "its not in ouer database " maby a month later i called the sevice department and the sevice guy was vety helpfull and he addet the numbers to it then i went to the rogers stor and took the rental back and addet MY 5100 to my account with no problem , only on modems roger is using . well now i have a different problem rogers incresed the the limit from 60 to 80 for express so i called rogers again to put me on the 80 gig can not be dun ,i said just change the numbers from 60 to 80 whats the big deal ? rogers wants me to rent a new modem doc 3 just to change the 60-80 gb limits???????

if you go over in a month you have to pay 2.00 a GB SO IT CAN BE DUN to go over so whats up with that ?????

very confusing ??? JUST CHANGE THE NUMBER FROM 60 TO 80 GB so i dont have to pay if i go over 60

i dont need the extra speed what the new moden gives me ,..!!

 

 

 

flintery

Re: Buy a new non-rogers cable modem

Gdkitty
Resident Expert
Resident Expert
While people will agree with you, there is no technical limitation as to why you couldn't have a higher cap, on your modem.

The only way to get that cap, is with a plan that has it (say express, has an a and b plan, with the two caps). To get that b plan, they can not put it on the account without the d3 gateways on there. I have had people on phone and store level try, the system is set up so they can't.


Re: Buy a new non-Rogers cable modem

hi there

 

thank you for your reply

 

 

just one comment ,if i go over the limit, Rogers charge me 2.00 a GB  they can change the limit to 80 without charging me between 60 and 80 it has absolutly NOTHING todo with the 3D modem ,well i do not even come close to 60 gb i am around 40 ,

 

and there is only ONE express witch the limit is 80, go and figer this one out ,i still  have no sensible exploration from Rogers WHY, the whole thing does not make sense ,its not the speed ,ITS JUST A LIMIT ,on the dsl i hade befor Rogers there was NO limit ,i realy would like to get a sensible exploration from rogers what makes sense.

 

 

maby should look into bell fibre to see how they are handeling the internet and tv ,i bet it would be cheeper to  then 48.99

 

 

fred

Re: Buy a new non-rogers cable modem

Gdkitty
Resident Expert
Resident Expert
Oh I know there is no TECHNICAL reason to need the d3

BUT this is what Rogers has descided to do for it. They can't change it in the system otherwise.

And yes, there is more than one express plan. You currently are on a grandfathered express plan, that was with the d2s. Any NEW customer can not get them anymore, therefore would be the new modem, new plan automatically.

This is the same like the cells. None of the plans right now are the one I'm on, how? It's a grandfathered plan from prior.


Re: Buy a new non-rogers cable modem

just one more thing :

 

what  D3  modems is rogers using and where can i buy them cheeper then rogers could you name some so i can look for them on ebay!

 

 

thank you again for your information

 

 

fred 

Re: Buy a new non-rogers cable modem

Gdkitty
Resident Expert
Resident Expert
There are only the modem/gateways tht Rogers uses.

Smcd3gn
Cisco 3825
Not sure on the Hitron model number.

I have seen them around for purchase for around 99 compared to 150 from Rogers.


Re: Buy a new non-rogers cable modem

FormerMember
I'm a Senior Advisor

flintery wrote:

what  D3  modems is rogers using and where can i buy them cheeper then rogers could you name some so i can look for them on ebay!


You do have to be very careful buying any Rogers equipment on eBay or other sites. If the serial number is not in the Rogers database, they will not activate it even though it is on their approved list. Also, the previous owner must be sure to have it deactivated from their account. So be sure to check with Rogers that you will be able to have it provisioned on your account before forking over the cash!