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Buy a new non-rogers cable modem

SuperJJ
I've Been Here Awhile

Currently I am renting a Motorola SURFboard (SB5120) Modem from Rogers, Can I buy a same model or (SB5100 or SB5101 ) from outside and replace the rental> Do I need to get it activate from Rogers?

 

 

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Re: Buy a new non-rogers cable modem

@SuperJJ You can purchase a Motorolla SB5100, SB5101 or SB5120 to work with our services (Express or lower). If you do plan to upgrade your services to Extreme or higher you will be require to have a Docsis 3.0 modem. We offer one model at this time which is made by SMC. Model # SMCD3GN.

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Re: Buy a new non-rogers cable modem

skutflut
I Plan to Stick Around

May I ask why you would want to buy  a DOCSIS 2 modem when you already have one?  I think you should consider waiting a while to see if Rogers comes up with a stand alone  DOCSIS 3 modem which you could purchase, rather than spending good money on what amounts to an almost obsolete DOCSIS 2.  

 

A 5100 series modem will not work with the high speed tiers Rogers now offers (above 15mbit).   Although the 5100 series is capable of fairly high speeds,  the network setup at Rogers for 15mbit and above speeds depends on bonding multiple channels under the DOCSIS 3 standard to achieve those speeds.  The higher speeds are not offered with the DOCSIS 2 models since they do not support this multichannel bonding scheme.

 

As far as getting a reliable answer to your specific question,  I would suggest that you contact Rogers for a reply.  Ask for a supervisor.  Remember to get the name and employee ID number of the person you talk to, and keep a record of what they told you..    Depending on who you speak to at Rogers,  you will probably get different answers about using third party modems on the Rogers system,  motorola, or even brands or models that Rogers offers for sale. Rogers used to sell the Motorola modem years ago,  but they do not supply them anymore.  

 

Several members of this forum have been misled by Rogers CSRs on this subject.  They have been told they can install standalone docsis 3 modems,  then after purchasing one they are  told they cannot install them on the Rogers network.  

 

Do your homework before putting down your cash!!!

Re: Buy a new non-rogers cable modem

ChuckGG
I've Been Around

Hi -

 

I do not see any point in paying rental on a cable modem when I can buy one dirt cheap.  I am curious if you have any insight on this.  If Rogers charges nothing (as they should) for a vanilla modem, I'll have that switched out.  If they charge for modems as they do for modem/routers, then buying a cable modem makes sense, assuming I can get a Rogers-compatible unit at a reasonable cost. 

 

Appreciate any comments!

 

Thanks,

 

Chuck

Re: Buy a new non-rogers cable modem

Patr1
I Plan to Stick Around

From Rogers:
The modems that are compatible with Rogers High Speed Extreme include:

# Motorola model numbers SB5100, SB5101 and SB5120
# Toshiba model numbers PCX2600 and PCX2500
# Scientific Atlanta model numbers DPX2100 and DPC2100
# RCA model numbers DCM 325 and DCM 425
# Linksys model number BEFCMU10

 

Any plan that requires a DOC3 modem will have to be acquired through Rogers at the moment.  If you are considering a lower tier then the above router would work.  Before taking my offered list to the store please have that confirmed with Rogers along with the registration procedure to have it activated.

Re: Buy a new non-rogers cable modem

@SuperJJ You can purchase a Motorolla SB5100, SB5101 or SB5120 to work with our services (Express or lower). If you do plan to upgrade your services to Extreme or higher you will be require to have a Docsis 3.0 modem. We offer one model at this time which is made by SMC. Model # SMCD3GN.

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Re: Buy a new non-rogers cable modem

ash37
I've Been Here Awhile

What about SB6120. Is it supported?

Re: Buy a new non-rogers cable modem

Hooter
I'm a Reliable Contributor

I made inquiries to Rogers about the Motorola 6120 and was told that it was not supported. Unfortunately, if you want a Docsis 3 modem, you must get one from Rogers and the bottom line is that while the modem part works fine, the wireless router is a piece of **bleep**. So to have wireless working properly, you need to have Rogers remotely set the modem to bridge mode and install your own router. Why they will not support the 6120 is simply beyond comprehension!

Re: Buy a new non-rogers cable modem

ash37
I've Been Here Awhile

That's exactly what I'm doing now. I switch wi-fi router part off and connnected ASUS N16. Now Rogers started to increes modem renting price and offers to buy out device. In this case I' prefer to buy one that supports DOCIS3.0 fo r$80 than to pay for old and bad one almost 200 bucks.

Re: Buy a new non-rogers cable modem

Hooter
I'm a Reliable Contributor

That is another part that is just not fair to the consumer. They increase the rental fee for the Docsis 3 modem/router, but the router part does not work properly. So you still have to shell out for a router that will work in addition to paying the higher rental fee!

Re: Buy a new non-rogers cable modem

edlui420
I've Been Here Awhile
Hi:

Does that mean I can purchase a Scientific Atlanta DPC2100 from 3rd party to replace the current Rogers rental modem unit? If so, what are the registration procedures for the new unit?

Thanks.

Ed

Re: Buy a new non-rogers cable modem

Hooter
I'm a Reliable Contributor

According to RogersHemal, the answer to that would be NO!  Rogers is apparently only supporting the **bleep** SMC modems, although some people have been fortunate enough to have other modems registered by Rogers. This is a real hassle though and there are many who have bought 3rd party modems only to be told by Rogers that they cannot be registered. So what most do is to have the SMC modem put in bridge mode and then attach their own router. 

Re: Buy a new non-rogers cable modem

Robers
I've Been Around

I am pretty sure they won't use the d3 sb modems due to them already being hacked long ago.

Re: Buy a new non-rogers cable modem

DDM
I've Been Here Awhile

So, is there any option to either buyig a non rogers modem and using it, as I don't want to pay $150 for a modem that is overpriced, and I am n ot paying an extra $1 a month rental fee for a alreayd out of date modem

Re: Buy a new non-rogers cable modem

@edlui420

 

Yes you can purchase the Scientific Atlanta DPC2100 from a 3rd party seller.  This modem is a Docsis 2.0 modem which will work fine on our network (Express service or lower).  Once you do purchase this device you can then call 1888ROGERS1 to speak with our customer care to have this modem bounded to your account.

Re: Buy a new non-rogers cable modem

Hooter
I'm a Reliable Contributor

The key though is that if you want Extreme or higher, the DOCSIS 2 modem is no good. Then you are forced to get the SMC piece of junk and then when you try to deal with a Rogers tech to explain how the router does not work properly, they will suggest you change the channel or some such thing and of course the router will still not work properly. In all my emails to Rogers, trying to get someone there to admit that the SMC was no good - well it's like trying to take candy from a kid!

Re: Buy a new non-rogers cable modem

cy
I've Been Around

I am little confused on model of Motorola modem, in Rogers website only list Motorola SB5100, SB5101, and SB5120, but some retailer say also SB5101N be supported by Rogers, is that correct?

Re: Buy a new non-rogers cable modem

RogersHemal
Retired Moderator
Retired Moderator

@cy

 

I would advise to stick with either SB5100, SB5101, and SB5120 if you do plan to purchase a Docsis 2.0 modem.  The SB5101N is a modem that should technically work on our network but is sold to work on Tekksavvy.

Re: Buy a new non-rogers cable modem

How about the Zoom DOCSIS 3.Cable Modem 0
http://www.agileelectronics.ca/prod_details/tab/details.asp?prod_id=5341-02-00G

WIll Rogers deign to allow or do I call Bell?

Re: Buy a new non-rogers cable modem

Hooter
I'm a Reliable Contributor

I am pretty sure Rogers will not allow it.

Re: Buy a new non-rogers cable modem

skutflut
I Plan to Stick Around

@RogersHemel

 

Is it possible that one of the Moderators can meet with Rogers CSR dept and get some sort of standard policy established regarding adding compatible modems  such as the Motorola SB 5100 series?  

 

In several threads,  either you or one of your fellow moderators have stated  clearly that Rogers does allow alternate approved DOCSIS 2 modems to be added, but as you can read from several forum members,   this does NOT appear to be the case when they phone and try to actually get one added.

 

Rogers is not the only source for this hardware, and the CSRs are taking the position that if the modem SN does not appear in the Rogers database,  then they will just not add it to the system.    You are stating the exact opposite. 

 

How about getting this policy clarified once and for all so that people do not end up wasting their money based on the advise received from Rogers employees / moderators in this forum.   

 

It doesn't make sense for one person at Rogers to say one thing and another to say the exact opposite.

Re: Buy a new non-rogers cable modem

@

 

I do see this growing trend on other forum posts as well.  I will look into this and get a answer for our community.  Thanks again.