Block # numbers

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tupput
I've Been Here Awhile
Posts: 3

Block # numbers

Received my bill and was charged 39.99 for a # number that was dialed from my phone.   My son uses the phone, he let one of his loser friends use the phone and the loser did it.  Was a paid chat line.   Phone customer care to verify and to block it from being dialed again.  Told there's no block available.    They  have a block available for the premium sms scam why not the # number.    Right now my only option is to suspend the phone so no one can use it but I still have to pay the montly service fee. 

 

***edited labels***

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Block # numbers

Hello @tupput

Which device is your son using? Most devices have built in settings with can block a number from being called or receiving any calls from including text messages. Also there is a plenty of apps on the app store whoch will block numbers as well. In all i am sure they can block a number but its under the Extreme texting services which are offered.
tupput
I've Been Here Awhile
Posts: 3

Re: Block # numbers

It's a # number that was dialed, android, theres nothing in the settings to block outgoing calls, just incoming.  

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Block # numbers

Hello @tupput

Click on your Phone icon, Press the number that they dialed & add it on the reject list. This should also block any outgoing calls.
RogersAliciaG
Retired Moderator
Retired Moderator
Posts: 235

Re: Block # numbers

Hello @tupput

 

I just wanted to follow up and see if you still need our help, if so let us know and we'll have someone reach out to you from our @CommunityHelps via PM

 

RogersAliciaG