03-15-2013
05:38 PM
- last edited on
03-17-2015
04:17 PM
by
RogersAruliny
Hi,
I am looking for help adding emails accounts to my blackberry.
When going to Setup - and clicking on Email Accounts it does not load, so I cannot add new email accounts to my phone. I was told I can refresh this service by going to the service provider BIS page but the Rogers page does not have a create account or when I enter my Blackberry account user id and password it fails. So I am stuck.
Also I do have a data plan and had the email accounts option working before I did the resent update.
***edited labels***
03-15-2013 05:59 PM
03-15-2013 06:02 PM
Hi,
Yes I have done a factory reset. The blackberry I have is 9780 - 3G, 6.0 Bundle 2921 (v6.0.0.666, platform 6.6.0.241)
03-15-2013 06:07 PM
03-15-2013 06:09 PM
How do I clear the service books? Like what is the proper way?
03-15-2013 06:13 PM
03-15-2013 06:47 PM
Yes I have done a full restore on all Service books there.
Still does not work. The next step I have seen in other message boards is to go to the Rogers BIS page and download the service book but the Rogers BIS page does not allow me to sign in with my blackberry id or create an account.
So I dont know what to do.
03-16-2013 08:53 AM
In your phone's browser type www.blackberry.com/integrate and see if you can set up your email account with that.
Let us know if that helps you. 🙂
06-08-2015
04:07 PM
- last edited on
06-08-2015
07:45 PM
by
RogersMoin
I can't set up my email it kept telling me incorrect email or password, even though I knew it is correct. Have tried log in on a computer and the email is correct but kept displaying incorrect email or password on my bold 9930. Please what can I do.
06-08-2015 07:52 PM - edited 06-08-2015 07:57 PM
Hello @marksman5404,
When you say you are able to login to your email on your computer, do you mean you are using an email application/client like Outlook etc. to check email on your computer?
Assuming we are dealing with @rogers.com email setup on your Bold 9930, that incorrect email address or password usually means your email account is locked out.
To unlock your @rogers.com email account, please follow the link to webmail and sign into your email and sign out. If you are not able to sign in, then the password needs to be reset. You may PM @CommunityHelps to reset your password.
After successful sign in/sign out to your webmail, please try the email setup in your Bold 9930, it should complete this time, hope this helps.
Thanks,
RogersMoin