BlackBerry 10 & Business Accounts

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I've Been Around
Posts: 1

BlackBerry 10 & Business Accounts

Dear Rogers,
I am hoping this wall post will create a dialogue and not simply fall upon deaf ears. I need to know something - rather I need you to explain something. Why is it that Corporate and Business customers cannot reserve a BlackBerry 10 device? People can now pre-order at retailers across the country. People can pre-order at your competition. People can pre-order online. Am I not a person? Why is it the one place I cannot pre-order or even reserve a BlackBery 10 device is with my business carrier? Why is it that you prevent me from doing so? Am I being punished because I have a Business/Corporate account? Have I done something to hurt your feelings? Is there bad blood between us? For a company as large as yours to ignore business customers when it comes to an arguably business-focused device is ludicrous.

The day you announced your pre-orders I called. The first time I reached a rep your system was not running yet. A technical delay - that's something I can handle. Later that day I called again, this time I was connected and managed to make a pre-order. Oh glorious happy day! I was on the list! I was going to get my phone! In fact, I was proudly #4 in all of Canada! But that elation was short-lived. You see, the very next afternoon I got an email from you, and it wasn't a warm and fuzzy email. You weren't writing to see how I was or if I wanted to go for supper. No, what you had to say was mean, in fact awful. You sent me a terse little note saying my order was cancelled because I am a business customer. Nonsense! Balderdash! That cannot be true. So I called, and yes, yes it was true. Why would you do that?

So twice a week I call. All I want is to be on the list - to know that a phone has my name on it. It's gone beyond desire now, I know that I'll get a device but I call you based on principle. I should be treated like all you other non-business customers because after all, each day at 5 pm, when I take off the tie and hang up the suit I go from being a business person like you, to just another consumer. I honestly feel like we're destined to hate each other. I don't don't want to be treated special, I simply want to be treated the same.

I need you to know one thing Rogers. I feel like I'm meant to go and find someone who likes me. Someone who likes my business. This isn't a threat. I'm not going anywhere right this moment. But, I do feel like I deserve an explanation.

I have said enough Rogers, it's your turn to talk now.

Sincerely,
An Unhappy Business Customer

 

****Edited Labels****

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I'm a Trusted Advisor
Posts: 32,019

Re: BlackBerry 10 & Business Accounts

Hello dscsayers

Sadly Rogers does not comment on here & even if they do. They will not say much anyways. Its true.

The problem is that they opened the reservation system just for the customers side, not Business or Corporate ones. I want a answer to this as well BUT the issue is that they will not give any answer. If they do, it will be a lame excuse to make it up.

I would like to comment on something tho, Bell, Telus & Virgin are NOT accepting pre orders or reservations. I would like for you to know that. They are however letting you add your email on the update page & once the pre orders are out, they will email you with more info on how to do it. Rogers is the only carrier to have the reservations & pre orders live. This is due that it most likely the reservation was & is exclusive to Rogers at the moment. Just today Future Shop & Best buy started their pre orders but calling into both stores they are ONLY for Rogers at the moment.

I fully understand & agree with you on most part tho!. Rogers is letting down their Business customers. Need i remind Rogers that the Business & Corporate customers are the blood line of the company at the moment.

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I've Been Around
Posts: 1

Re: BlackBerry 10 & Business Accounts

Not sure if this is a new link but this looks to be where a business customer can reserve a Q10. 

 

http://www.rogers.com/business/nb/en/smallbusiness/products/wireless/BB10/

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I'm a Trusted Advisor
Posts: 32,019

Re: BlackBerry 10 & Business Accounts

Hello devorac

Its the same link BUT once u press for the Q10, it will bring you to another page / form to fill out.