Black screen on all channels since I moved my box to another room.

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I've Been Around
Posts: 1

Black screen on all channels since I moved my box to another room.

 

I moved my tv and digital box from one room to another and now the box won't work.  It says that the servie is temporarily unavailable, but my other 3 boxes in the house work.  Someone please help me fix this 

 

 

 

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I'm a Senior Advisor
Posts: 1,299

Re: Digital Box

Check the splitter that is used. If it's advanced at all it will let out different amounts of signal to each cable. Maybe the new room doesn't have the right connection signal level. So just try and switch them.
Resident Expert
Resident Expert
Posts: 2,520

Re: Digital Box

outlets if wired incorrectly, can have poor signal levels, which would prohibit the proper operation of the set top box.

I would make sure your signals are proper, you can check this from the diagnostics of the box, you can also check for any loose cables or connections, or any damaged cables and replace if necessary.