Battery Replacement

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richTD
I've Been Here Awhile
Posts: 2

Battery Replacement

Hi,

 

I have two Galaxy S4 with battery problems. One of the battery is swollen and the other battery doesn't power up the phone even when charging. Does Rogers replace the batteries for free?

 

 

***Edited Labels.***

Meowmix
I'm a Trusted Advisor
Posts: 32,126

Re: Battery Replacement

Hello richTD

The warranty does cover it BUT Rogers needs to send it into repair and have the repair facility change the batteries for u. The stores will not do it. The repair facility will take sometimes 2-4 weeks to send ur device back.

The store it self isn't allowed to change the batteries for u but they will tell u to buy a new one.
richTD
I've Been Here Awhile
Posts: 2

Re: Battery Replacement

The phones don't need repairing. I just need 2 new batteries.

Meowmix
I'm a Trusted Advisor
Posts: 32,126

Re: Battery Replacement

Hello richTD


Yes i understand that BUT for Rogers to replace the batteries, they need to send it into the repair facility so they can change the batteries for you. The stores have no way and are not allowed to change the batteries for you as they only have batteries to sell, not to give out for warranty issues.

This is the only way to get a battery from them. All carriers do this.