I find the bandwidth cap question much less relevant nowadays. Rogers gave everybody the opportunity to convert their plans to unlimited bandwidth plans for either $10 or $30 more a month. For people who can really use that bandwidth this is great opportunity and great savings as well comparable to massive overage fees. Anyone who did not upgrade to unlimited doesn not seem to be needing unlimited internet that much and should be fine with capped plan.
Ten dollars is not too bad for unlimited bandwidth, but unless you have the required three services with Rogers $30 + plus monthly fee + tax is IMO quite pricey.
Also if you have a modem that works quite well and no need for higher speeds, why should you have to pay more for a new modem just to get 20-30gb more bandwidth. If they can track and charge for going over the allotted band width, it should be a simple matter to charge a modest amount for going 20-30gb over what your plan presently allows. Instead of the $2.50 - $4.00 per gb they now charge lower the cost to something like. $1/10gb. Extra bandwidth, reasonable cost and you get to keep your present plan and modem.
It is actually amazing that Rogers has both very competent helful reps and completely clueless ones. I had several times a pleasure of talking with very knowledgeable reps who were quite knowledgeable and helpful. But they are really rare, unfortunately...
it's not the rep(s) I have a problem with. it's the company's policy to force their customers to swap modems when the customer does not wish to do so. I realize that there are benefits to using the newer modems, but this should be done on a voluntary basis and not on a "my way or the high way" mentallity.
now that I was forced to upgrade to a newer and faster modem, guess what!? my bandwith usage has increased proportionately...bunch of crooks run this company, always looking for ways to make more money.
Your usage is not suppposed to increase only because you upgraded the modem. I did upgrade modems many times and never experienced such an issue. If you didn't change your usage pattern I suggest investigating for the purpose of malware, viruses, somebody else is using your wireless, etc.